Gregory Williams Email & Phone Number

Toronto, On, Ca

55 Standish Crt.

Pendant Drive

Toronto, Canada Area

Answering Inbound calls to provide company information and answer company based inquiresAdvised of Company policies and procedures to general clients Outbound calling to existing clients and cold calling new prospective clientsAddress billing inquires, concerns and discrepancies, and applying adjustments where required Applied account changes, corrections and requests that where contractual and term bindingEnsured accurate and thorough documentation of client interactions on Siebel, excel and word based systemsDocument client/customer interactions via PC client softwareAdvised Customers of Existing and expiring promotions available as well as financial changes and options for service Address delivery errors, time frames and discrepancies with both clients and shipping personnelLiaison with third party suppliers with respects to payments, shipping dates and Return requests

· Outbound calls to Existing Clients · Survey style questioning on service needs for clients · Answering customer inquires · Address Billing inquires, concerns, and discrepancies · Assess billing errors and adjustments as necessary · Advise clients of Financial changes and options for services · Advise Customer of Existing and expiring promotions available · Inbound Calls from existing clients · Address clientele account changes, requests, and adjustments · Advise Customer of Existing and expiring promotions, Up Sell company products · Internal transfer of customers to correct departments · Adhere to Rogers Call Quality expectations and standards · Address customer request to cancel services · Advise of final billings and contractual obligations · Advise of speciality offers for retention purposes · Address escalation calls and requests · Discretionary application of financial settlements

· Oversee and ensure bar safety · Diffuse hostile situations · Ensure legal standards and regulations · Special events security · Delegate Security Staff Duties

· Create and Maintain Staff Schedules · Advise internal and external support staff consultation · Address Supervisor request calls · Create, maintain, and distribute Excel Created Call volume reports for management/Client · Report to Management on Agent activities · Responsible for maintaining, Reporting, and Documenting staff adherence · Responsible for Visually Maintaining and Adjusting Cue

Microsoft/Sitel

· Assist in Initial Product Launch · Inbound customer service · Address customer Product based inquires and concerns · document client/customer interations via PC client software · Provide Technical computer assistance · Software/Hardware Support; Census, Keying, CR-03 · Data Entry of Secured Information · Reviewing, Confirming, and Advancing Information · Scanning, Sorting, Shipping and Storing of Documents · Computer Use on Government programs

Montreal, Canada

· Customer Retention · Technical Website support · Answer Billing Inquires and disputes · Address member concerns · Document calls using Siebel System · Upsell new services

· Collect payment on outstanding invoices · Contact U.S. based business clients · Cold Call Business to Business sales · Advise companies of payment options/invoice standings · Outbound/inbound customer service calls · Address irrate customers with delinquent accounts · Record client interactions in both files/databases · Invoice Adjusting to Close Accounts

· Contact existing CIBC and AMEX customers · Advise customers of insurance options and benefits · Sales of Accidental Death coverage (CIBC) · Sales of Balance Payment Protection (AMEX) · Cold calls to residential customers

· U.S. Business to Business outbound sales · Technological competitive price setting · Cold calling to generate new clients · Contact and qualify leads for future sales potential

· Advised customer of general and specific company Policy · Interview, Selected, Trained new hires · Inbound and outbound calling · Administered and documented results from customer vehicle response · Addressed overflow supervisor Duties · Documented calls and resolutions on computer based system · Advised customers of company information and policies · Investigated and Signed off on financial claims · Liason between Vehicle engineer's and clientele · Debrief Technical staff on weekly statistics & Risk Factors

· Oversee and ensure bar safety · Diffuse irrate patrons · Ensure legal standards and regulations · Special events security · Delegate Security Staff Duties

Bachelors, Criminology

Criminology Minor In Sociology, Sociology

Criminology, Social Psychology

Criminology Minor In Sociology, Sociology