Gregory Williams Email & Phone Number

Toronto, ON, CA

55 Standish CRT.

Pendant Drive

Toronto, Canada Area

Answering Inbound calls to provide company information and answer company based inquiresAdvised of Company policies and procedures to general clients Outbound calling to existing clients and cold calling new prospective clientsAddress billing inquires, concerns and discrepancies, and applying adjustments where required Applied account changes, corrections.

· Outbound calls to Existing Clients · Survey style questioning on service needs for clients · Answering customer inquires · Address Billing inquires, concerns, and discrepancies · Assess billing errors and adjustments as necessary · Advise clients of Financial changes and options for services · Advise Customer of Existing and expiring promotions available.

· Oversee and ensure bar safety · Diffuse hostile situations · Ensure legal standards and regulations · Special events security · Delegate Security Staff Duties

· Create and Maintain Staff Schedules · Advise internal and external support staff consultation · Address Supervisor request calls · Create, maintain, and distribute Excel Created Call volume reports for management/Client · Report to Management on Agent activities · Responsible for maintaining, Reporting, and Documenting staff adherence · Responsible for.

Microsoft/Sitel

· Assist in Initial Product Launch · Inbound customer service · Address customer Product based inquires and concerns · document client/customer interations via PC client software · Provide Technical computer assistance · Software/Hardware Support; Census, Keying, CR-03 · Data Entry of Secured Information · Reviewing, Confirming, and Advancing Information ·.

Montreal, Canada

· Customer Retention · Technical Website support · Answer Billing Inquires and disputes · Address member concerns · Document calls using Siebel System · Upsell new services

· Collect payment on outstanding invoices · Contact U.S. based business clients · Cold Call Business to Business sales · Advise companies of payment options/invoice standings · Outbound/inbound customer service calls · Address irrate customers with delinquent accounts · Record client interactions in both files/databases · Invoice Adjusting to Close Accounts

· Contact existing CIBC and AMEX customers · Advise customers of insurance options and benefits · Sales of Accidental Death coverage (CIBC) · Sales of Balance Payment Protection (AMEX) · Cold calls to residential customers

· U.S. Business to Business outbound sales · Technological competitive price setting · Cold calling to generate new clients · Contact and qualify leads for future sales potential

· Advised customer of general and specific company Policy · Interview, Selected, Trained new hires · Inbound and outbound calling · Administered and documented results from customer vehicle response · Addressed overflow supervisor Duties · Documented calls and resolutions on computer based system · Advised customers of company information and policies ·.

· Oversee and ensure bar safety · Diffuse irrate patrons · Ensure legal standards and regulations · Special events security · Delegate Security Staff Duties

Bachelors, Criminology

Criminology Minor In Sociology, Sociology

Criminology, Social Psychology

Criminology Minor In Sociology, Sociology