Who is Gregory Wright? Overview
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Quick answer
Gregory Wright is listed as Product Manager at Phreesia, based in Gatineau, Quebec, Canada. AeroLeads shows a work email signal at phreesia.com, phone signal with area code 646, and a matched LinkedIn profile for Gregory Wright.
Gregory Wright previously worked as Associate Product Manager at Phreesia and Business Analyst at Phreesia. Gregory Wright holds Bachelor With High Honours, Psychology, B+ from Carelton University.
Company email context
Email format at Phreesia
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{first_initial}{last}@phreesia.com
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Profile bio
About Gregory Wright
I have worked in information technology for the past 15 years. For the past 5 years I have been working with implementing the Phreesia point of care check in system with American medical practices. Digitizing intake forms, optimizing practice workflow, increasing revenue and ROI. As part of my role I am also responsible for testing integrations between Phreesia their practice management and electronic medical records systems, such as Allscripts, Greenway, Athena, NextGen, GE and others, using HL7, ODBC, and API interfaces.I have been able to directly interact with large numbers of external and internal customers in both English and French. My superior customer service and communication skills show to my customers that I understand and I have taken full ownership of their issue.My communication and analytical skills allow me to break down complex and technical issues explaining information to various groups, from customers to employees to company executives, with varying degrees of complexity depending on the needs of the audience. As a project manager and implementation consultant it was my job to coordinate the various teams, organizing meetings and working sessions as well as preparing summary and results presentations to the project sponsors and executive teams. I was fully responsible for analyzing the information at hand and taking decisions which would provide innovative solutions, and process improvements proven to increase efficiency, customer satisfaction and the bottom line.Specialties: Project Management, Process ImplementationChange Management Customer ServicePerformance Management of teams of 20-30 employeesStrong communication, presentation and training skillsStrong team leadership skills with both local and virtual teamsProblem Identifications and SolvingStrong organizational and time management skillsFlexibility and AdaptabilitySolid MS Word, Power Point, Excel and MS Project, MS Visio SkillsReliability security clearance
Listed skills include Vendor Management, Process Improvement, Team Leadership, Leadership, and 38 others.
Current workplace
Gregory Wright's current company
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16 roles
Gregory Wright work experience
A career timeline built from the work history available for this profile.
Product Manager
Current
Apr 2023 - Present
Associate Product Manager
Oct 2020 - Apr 2023
Business Analyst
Feb 2019 - Sep 2020
Product Specialist
Jan 2018 - Jan 2019
Technical Account Manager
-Subject Matter Expert for CSA/CSM/PS/L2/Guru, Implementation for the Allscripts Integration as well as for interview creation, logic, print documents, E&B, and payment suites. -Case Audits of CSA closed tickets to ensure problem resolution using best practices and proper process. Coaching and training provided to CSA based on items found in the.
Oct 2016 - Dec 2017
Customer Success Manager
-Creation and configuration and testing of clinical mapping for EHR integration with Greenway and Allscripts-responsible for internal and external testing of interviews-responsible for feedback and training for implementation consultants-responsible for internal and external testing of PM/EHR integration, schedules, demographics, clinical.
Mar 2015 - Oct 2016
Interview Analyst
-In charge complex interview requests-review of practices current intake forms-creation of new interviews and workflows to increase intake efficiency-creation and configuration and testing of clinical mapping for EHR integration with Greenway and Allscripts-creation of custom PDF creation-responsible for internal and external testing of.
Oct 2014 - Mar 2015
Assistant To Director Of Implementation-Temporary Assignment
-responsible for training and support of the new director of implementation-responsible for Salesforce reporting for the implementation team, forecasting, performance etc...-responsible for ensuring implementation projects stay on schedule, providing support in remote access creation and testing, integration completion and testing-responsible for.
Jul 2014 - Oct 2014
Implementation Team Lead-Temporary Assignment
-responsible for training for new and existing, implementation consultations-responsible for performance reviews of the implementation consultations, creation of action plans to help improve performance.-responsible for Salesforce reporting for the implementation team, forecasting, performance etc...-responsible for ensuring implementation projects stay on.
Jan 2014 - Jul 2014
Integration Coordinator / Escalation Prime
-responsible for technical implementations, coordination of remote access, ODBC access and testing-responsible for ensuring implementation projects stay on schedule-responsible for collection of technical requirements for HL7, ODBC, API based integrations, both in PM and EHR systems (Allscripts, Greenway, Nextgen, E-MD, ECW, Amazing Charts, Kareo, Lytec.
Nov 2012 - Dec 2013
Implementation Consultant
-responsible for implementation of Phreesia at medical practices-responsible for collection of technical requirements for HL7, ODBC, API based integrations, both in PM and EHR systems (Allscripts, Greenway, Nextgen, E-MD, ECW, Amazing Charts, Kareo, Lytec, MicroMD)-review of practices current intake forms-creation of new interviews and workflows to.
Jul 2012 - Nov 2012
Account Manager/Salesforce Reporting Prime
-answer inbound calls from customer for support-trouble shooting of Phreesia wireless devices and systems and integrations with practices PM/EHRS-training customers on the Phreesia product and basic computer use-Basic Salesforce reporting on custom usage and collection rates-creation and implementation of action plans to increase usage and.
Dec 2011 - Jul 2012
Project Manager
- Handled the projects from opening to close including implementation of IT solutions including: new processes/products, software launches and software improvements and upgrades
- Identified Process gaps at Bell Internet and completed the full Define, Measure, Analyze, Improve, Control (DMAIC) process to close it increasing operational efficiency.
- Analyzed the list of call reasons with the highest call/repeat rate, found the root cause and launched projects that would bridge the… Show more
- Analyzed the list of call reasons with the highest call/repeat rate, found the root cause and launched projects that would bridge the gap
- Researched and prepared all project documentation including project charters, business cases, business and system requirements documents(BRD/SRS), cost benefits analyses, risk assessments, change management plans and.
- Partnered with various teams within the organization from Vendor Management to Procurement.
Jun 2007 - Apr 2011
Team Leader
- Performance managed teams of 20-30 billing and customer Service and Technical support agents
- Evaluated agent performance through remote inspects and side by side inspects as well as analysis of performance reports providing coaching, support and training as required to ensure agents met or exceed established.
- Analyzed and managed agent absenteeism providing corrective actions as required to ensure agents stayed within targeted absenteeism rates.
- Provided… Show more
- Provided support for hiring and training of new agents and also for new team leaders
- Spoke directly to customers for manager complaints and escalations, trouble shooting and coordinating directly with required departments to resolve their issues.
Feb 2001 - Jun 2007
Production Manager Dorval Flight Kitchen
Cara Operations
- Managed the day to day operations of the Dorval Flight Kitchen
- Responsible for the planning and organization of labour and production.
- Ensured production met rigorous industry standards, including Hazard Analysis Critical Control Point(HACCP) through hourly quality checks.
- Adjusted labour to meet multiple dynamically changing deadlines and requests.
- Responsible for mediation of employee and union complaints, grievances and conflicts.
- Provided direct customer service… Show more
Jun 2000 - Feb 2001
2 education records
Gregory Wright education
Bachelor With High Honours, Psychology, B+
Carelton University
Oac High School
Brebeuf High School
FAQ
Frequently asked questions about Gregory Wright
Quick answers generated from the profile data available on this page.
What company does Gregory Wright work for?
Gregory Wright works for Phreesia.
What is Gregory Wright's role at Phreesia?
Gregory Wright is listed as Product Manager at Phreesia.
What is Gregory Wright's email address?
AeroLeads has found 1 work email signal at @phreesia.com for Gregory Wright at Phreesia.
What is Gregory Wright's phone number?
AeroLeads has found 1 phone signal(s) with area code 646 for Gregory Wright at Phreesia.
Where is Gregory Wright based?
Gregory Wright is based in Gatineau, Quebec, Canada while working with Phreesia.
What companies has Gregory Wright worked for?
Gregory Wright has worked for Phreesia, Bell Canada, and Cara Operations.
How can I contact Gregory Wright?
You can use AeroLeads to view verified contact signals for Gregory Wright at Phreesia, including work email, phone, and LinkedIn data when available.
What schools did Gregory Wright attend?
Gregory Wright holds Bachelor With High Honours, Psychology, B+ from Carelton University.
What skills is Gregory Wright known for?
Gregory Wright is listed with skills including Vendor Management, Process Improvement, Team Leadership, Leadership, Training, Coaching, Customer Service, and Change Management.
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