Gregory Wright Email & Phone Number

Gatineau, Qc, Ca

Ottawa, Canada Area

-Subject Matter Expert for CSA/CSM/PS/L2/Guru, Implementation for the Allscripts Integration as well as for interview creation, logic, print documents, E&B, and payment suites. -Case Audits of CSA closed tickets to ensure problem resolution using best practices and proper process. Coaching and training provided to CSA based on items found in the evaluation, feedback provided to team leader.-Technical Audits ran on Allscripts Customers. Inspection of customer Salesforce pages, Admin… Show more -Subject Matter Expert for CSA/CSM/PS/L2/Guru, Implementation for the Allscripts Integration as well as for interview creation, logic, print documents, E&B, and payment suites. -Case Audits of CSA closed tickets to ensure problem resolution using best practices and proper process. Coaching and training provided to CSA based on items found in the evaluation, feedback provided to team leader.-Technical Audits ran on Allscripts Customers. Inspection of customer Salesforce pages, Admin Pages, interviews, integration configuration, clinical mapping, and alert notifications. Ensure best practice followed, ensure all errors corrected or flagged to CSM for triage.-Assigned as Subject Matter Expert to high profile i.e. PIH Health, or high risk customers, i.e. Pulmonary Associates for Richmond. Take lead for all technical issues, provide daily/weekly updates on current open items, and engage proper resources to ensure quick resolution to any technical issues. Provide testing and support for IC, Allscripts upgrades to ensure zero downtime due to these activities.-Training resource for the Allscripts Integration, responsible for creation and delivering of training content for both the PM and EHR.-Creation and maintenance of Allscripts demo and training integration, and admin page template.-Creation and testing of clinical assessments and print documents Show less

Ottawa, Canada Area

-Creation and configuration and testing of clinical mapping for EHR integration with Greenway and Allscripts-responsible for internal and external testing of interviews-responsible for feedback and training for implementation consultants-responsible for internal and external testing of PM/EHR integration, schedules, demographics, clinical information-responsible for providing reporting and feedback on practice usage and collections to help drive increased… Show more -Creation and configuration and testing of clinical mapping for EHR integration with Greenway and Allscripts-responsible for internal and external testing of interviews-responsible for feedback and training for implementation consultants-responsible for internal and external testing of PM/EHR integration, schedules, demographics, clinical information-responsible for providing reporting and feedback on practice usage and collections to help drive increased improvement-responsible for enhancement training for customers to increase productivity and collections Show less

Ottawa, Canada Area

-In charge complex interview requests-review of practices current intake forms-creation of new interviews and workflows to increase intake efficiency-creation and configuration and testing of clinical mapping for EHR integration with Greenway and Allscripts-creation of custom PDF creation-responsible for internal and external testing of interviews-responsible for testing of demographic integration with GE, Greenway, Allscripts, Centricity-responsible for training of… Show more -In charge complex interview requests-review of practices current intake forms-creation of new interviews and workflows to increase intake efficiency-creation and configuration and testing of clinical mapping for EHR integration with Greenway and Allscripts-creation of custom PDF creation-responsible for internal and external testing of interviews-responsible for testing of demographic integration with GE, Greenway, Allscripts, Centricity-responsible for training of new employees and QA of their account implementations Show less

Ottawa, Canada Area

-responsible for training and support of the new director of implementation-responsible for Salesforce reporting for the implementation team, forecasting, performance etc...-responsible for ensuring implementation projects stay on schedule, providing support in remote access creation and testing, integration completion and testing-responsible for escalation management , dealing with customers in critical states, taking responsibility for the issue and ensuring its quick resolution… Show more -responsible for training and support of the new director of implementation-responsible for Salesforce reporting for the implementation team, forecasting, performance etc...-responsible for ensuring implementation projects stay on schedule, providing support in remote access creation and testing, integration completion and testing-responsible for escalation management , dealing with customers in critical states, taking responsibility for the issue and ensuring its quick resolution to the satisfaction of both the customer and the company Show less

Ottawa, Canada Area

-responsible for training for new and existing, implementation consultations-responsible for performance reviews of the implementation consultations, creation of action plans to help improve performance.-responsible for Salesforce reporting for the implementation team, forecasting, performance etc...-responsible for ensuring implementation projects stay on schedule, providing support in remote access creation and testing, integration completion and testing-responsible for… Show more -responsible for training for new and existing, implementation consultations-responsible for performance reviews of the implementation consultations, creation of action plans to help improve performance.-responsible for Salesforce reporting for the implementation team, forecasting, performance etc...-responsible for ensuring implementation projects stay on schedule, providing support in remote access creation and testing, integration completion and testing-responsible for escalation management , dealing with customers in critical states, taking responsibility for the issue and ensuring its quick resolution to the satisfaction of both the customer and the company Show less

Ottawa, Canada Area

-responsible for technical implementations, coordination of remote access, ODBC access and testing-responsible for ensuring implementation projects stay on schedule-responsible for collection of technical requirements for HL7, ODBC, API based integrations, both in PM and EHR systems (Allscripts, Greenway, Nextgen, E-MD, ECW, Amazing Charts, Kareo, Lytec, MicroMD)-responsible for testing of PM, EHR integrations-responsible for escalation management , dealing with customers in… Show more -responsible for technical implementations, coordination of remote access, ODBC access and testing-responsible for ensuring implementation projects stay on schedule-responsible for collection of technical requirements for HL7, ODBC, API based integrations, both in PM and EHR systems (Allscripts, Greenway, Nextgen, E-MD, ECW, Amazing Charts, Kareo, Lytec, MicroMD)-responsible for testing of PM, EHR integrations-responsible for escalation management , dealing with customers in critical states, taking responsibility for the issue and ensuring its quick resolution to the satisfaction of both the customer and the company Show less

Ottawa, Canada Area

-responsible for implementation of Phreesia at medical practices-responsible for collection of technical requirements for HL7, ODBC, API based integrations, both in PM and EHR systems (Allscripts, Greenway, Nextgen, E-MD, ECW, Amazing Charts, Kareo, Lytec, MicroMD)-review of practices current intake forms-creation of new interviews and workflows to increase intake efficiency-Creation and configuration and testing of clinical mapping for EHR integration with Greenway and… Show more -responsible for implementation of Phreesia at medical practices-responsible for collection of technical requirements for HL7, ODBC, API based integrations, both in PM and EHR systems (Allscripts, Greenway, Nextgen, E-MD, ECW, Amazing Charts, Kareo, Lytec, MicroMD)-review of practices current intake forms-creation of new interviews and workflows to increase intake efficiency-Creation and configuration and testing of clinical mapping for EHR integration with Greenway and Allscripts-creation of custom PDF creation-responsible for internal and external testing of interviews-responsible for customer training-responsible for creation of change management plans-responsible for providing reporting and feedback on practice usage and collections to help drive increased improvement-responsible for training of new employees Show less

Ottawa, Canada Area

-answer inbound calls from customer for support-trouble shooting of Phreesia wireless devices and systems and integrations with practices PM/EHRS-training customers on the Phreesia product and basic computer use-Basic Salesforce reporting on custom usage and collection rates-creation and implementation of action plans to increase usage and collections-change requests of customers Phreesia services interviews-escalation management

• Handled the projects from opening to close including implementation of IT solutions including: new processes/products, software launches and software improvements and upgrades • Identified Process gaps at Bell Internet and completed the full Define, Measure, Analyze, Improve, Control (DMAIC) process to close it increasing operational efficiency.• Analyzed the list of call reasons with the highest call/repeat rate, found the root cause and launched projects that would bridge the… Show more • Handled the projects from opening to close including implementation of IT solutions including: new processes/products, software launches and software improvements and upgrades • Identified Process gaps at Bell Internet and completed the full Define, Measure, Analyze, Improve, Control (DMAIC) process to close it increasing operational efficiency.• Analyzed the list of call reasons with the highest call/repeat rate, found the root cause and launched projects that would bridge the gap• Researched and prepared all project documentation including project charters, business cases, business and system requirements documents(BRD/SRS), cost benefits analyses, risk assessments, change management plans and Executive Summaries.• Partnered with various teams within the organization from Vendor Management to Procurement.• Responsible for creating and driving risk mitigation and change management and communication and training plans linked to the project.• Updated action registries/project journals and hosted conference calls with all parties involved ensuring no steps were overlooked.• Responsible for the control plan after the launch of projects. Proceeded with modifications and adjustments to the initial plan as required.• Created all training documentation and process documents linked to the projects and ran the train the trainer sessions to ensure the instruction provided would have the maximum impact. Show less

• Performance managed teams of 20-30 billing and customer Service and Technical support agents• Evaluated agent performance through remote inspects and side by side inspects as well as analysis of performance reports providing coaching, support and training as required to ensure agents met or exceed established performance targets.• Analyzed and managed agent absenteeism providing corrective actions as required to ensure agents stayed within targeted absenteeism rates.• Provided… Show more • Performance managed teams of 20-30 billing and customer Service and Technical support agents• Evaluated agent performance through remote inspects and side by side inspects as well as analysis of performance reports providing coaching, support and training as required to ensure agents met or exceed established performance targets.• Analyzed and managed agent absenteeism providing corrective actions as required to ensure agents stayed within targeted absenteeism rates.• Provided support for hiring and training of new agents and also for new team leaders• Spoke directly to customers for manager complaints and escalations, trouble shooting and coordinating directly with required departments to resolve their issues.• Received executive customer complaints through e-mail, letter mail and Fax, responsible for contacting the client and ensuring their issue was resolved.• Replaced Full Service Tech Associate Director as required dealing with employee issues and executive complaints. Show less

• Managed the day to day operations of the Dorval Flight Kitchen• Responsible for the planning and organization of labour and production.• Ensured production met rigorous industry standards, including Hazard Analysis Critical Control Point(HACCP) through hourly quality checks.• Adjusted labour to meet multiple dynamically changing deadlines and requests.• Responsible for mediation of employee and union complaints, grievances and conflicts.• Provided direct customer service… Show more • Managed the day to day operations of the Dorval Flight Kitchen• Responsible for the planning and organization of labour and production.• Ensured production met rigorous industry standards, including Hazard Analysis Critical Control Point(HACCP) through hourly quality checks.• Adjusted labour to meet multiple dynamically changing deadlines and requests.• Responsible for mediation of employee and union complaints, grievances and conflicts.• Provided direct customer service for Airline customers, i.e. Air Canada, Swiss Air, British Airways, for all special requests, complaints and service assurance issues.• Responsible for the training and evaluation of new employees Show less

Bachelor With High Honours, Psychology, B+

Research Psychology Analysis of data to purpose changes to the youth rehabilitation programs to reduce recidivism rates.

Oac High School

Activities and Societies: Debate Club