Managed global and diverse teams of Technical Program Managers and Engineers in the Corporate Infrastructure Services organization as part of Amazon's vision to connect with Amazonians across the company. Portfolio of work included data center builds, infrastructure upgrades, operational support, financial planning, subsidiary integration, metrics and reporting, and much more.Project work included global DHCP upgrades, global content delivery network implementation, virtual all-hands implementation, support of company-wide remote work environments, supply chain disaster mitigation response, health & safety protocol tech implementation, project management software implementation and migration, and building an infrastructure lifecycle replacement program from the ground up.

Built a PMO from the ground up through use of innovative, cutting edge project management techniques, including solid portfolio management, process implementation, scope management, resourcing strategy, and relationship building. Managed a team of highly qualified project management professionals and guided hundreds of projects towards successful completion. Projects that I provided both direct and guided oversight included multiple Infrastructure and SDLC projects, upgrades to VM environments, Visitor Management Software design, Customs Kiosk Retrofits, Microsoft SCCM 2012 Upgrade, SQL Virtualization, IVR Upgrade, Cisco UCCX Upgrade, DotNET 2012 Upgrade, Chef Implementation, Exchange 2013 Upgrade, iOS Development Project, Oracle Identity Management and 11g Upgrade, OVM 3 Upgrade, Business Intelligence, Test environment implementation, SharePoint 2013 Install, VOIP PBX Replacement and Service Offering, Network Operations Center standup, SAN Expansion, Credit Union Stand ups, DR Setup and Testing, Building move and upgrade projects, Office 365 Migration, CRM Project Initiatives and many more. Consulting Clients include Bellco Credit Union, Bethpage Credit Union, SECU, Re/Max, Port of Seattle, Shell, and many more.

Master's Program, Graduated with MBA.

Managing Foundational Technologies including Oracle Identity Management, Business Intelligence, and Service Oriented Architecture. Also Managing a multiple-application platform migration from AIX to Linux as well as a Customer Experience Improvement Program. Balancing Agile Sprints with Waterfall Iterations and Production Support while juggling resources from project to project.

Driving the release of Sharepoint Office 365 including solution delivery, operation and development, as well as innovating the groups reporting, scheduling, and data analysis. Documenting processes and procedures. Interfacing with various teams to assist in technical and business issues. Providing all schedules and status reports; deep data analysis using various applications such as Excel, SQL Server, and TFS. Creating and overseeing a creative, technical team using excellent communication skills while driving consensus based decision making.

Drove multiple Infrastructure Projects including the managing of core teams, vendor relationships, directors, and retail managers to plan and execute project scope, communication, budget, and timeline. Collaborated and led efforts to develop and improve team efficiencies while increasing overall business value and effectively managing change.• Managed company-wide upgrade to Microsoft Windows 7 from Microsoft Windows XP and Microsoft Office 2010 from Microsoft Office 2007. This included the testing of 2000 plus client devices, over 300 applications and organization wide communication, training, and change management.• Facilitated and organized a company-wide upgrade of the Microsoft Exchange, SharePoint, and Office Communicator services to 2010 versions of each respectively.• Oversaw a deployment of wireless network infrastructure to 125 retail locations including hardware ordering and staging, configuration management, team schedules, vendor coordination, change management, financial management, and stakeholder training and communication.• Led multiple teams for the purpose of turning REI retail locations into distribution centers with capability to fulfill online orders. Managed Infrastructure build out including hardware selection, infrastructure design, financial planning, and deployment schedule. Also managed vendor selection for multi carrier shipping options, software installation, training, communication, financial management, and process documentation.• Planned schedule and financial plan for virtualization of retail store back office servers combined with PCI compliance project.

Managed a team of data analysts, database specialists, developers, and vendors. Worked with Department Managers to identify and address risks that arise during implementation of NAV 2009 R2. Recommended and led efforts to improve existing processes and recommended new processes to achieve optimal operating function. Identified and managed critical path items. Recognized and drove opportunities for schedule optimization.• Created a SharePoint request site through which internal requests for reports and customizations could be funneled.• Managed major customizations such as returning damaged or expired product to the warehouse, forecasting formulas, and inventory costing.• Documented and streamlined over 300 reports to be run either automatically or utilizing SharePoint and SQL Reporting Services.• Cut turnaround time on new data warehousing requests from 8 days to 2 days.• Managed the enterprise-wide upgrade from MS Dynamics NAV 4.0 to MS Dynamics NAV 2009 R2.

Applications Basecamp project (ERP implementation with Dynamics AX 2009), IT Operations SOX compliance tracking, Import/ Export documentation consolidation, Integration management, and status report and timeline compiling and delivery.• Responsible for tracking and managing hours spent on integrations development to keep the project within scope and budget.• Act as single point of contact for all AX integration points including reporting, shipping, kanban, Sarbanes Oxley, forms, and bar-coding.• Assist in the re-writing of design and functional specifications to more closely reflect the business model, replacing outdated predecessors with conformed documents modeled on the simple, standard, one-company motto.• Advocate and instigate organization and efficiency throughout the enterprise applications group by implementing tools like SharePoint for task management and collaboration.

Coordinated with resellers to drive completion of project implementations and installations. Allocated external technical personnel to ensure proper hardware integration and network setup. Directed the activities of an internal team of installation technicians and developers. Supervised product installation and configuration. Delegated invoicing and collection to accounting teams. Provided on-site training for client call center managers and agents. Transitioned to a cross-departmental role involved in multiple continuous improvement initiatives. Reengineered processes and products for greater efficiency and productivity. Evaluated competitors in order to adapt internal processes to retain a market edge. Managed QA efforts for all product releases. • Built a strong foundation for business growth by establishing business continuity via new manuals, forms and operating procedures.• Boosted installation efficiency by 40% and customer satisfaction by 90% through restructured processes.• Cut individual project turnaround time from 19 to 5 days.• Introduced 3 new products to open Telrex to the speech analytics, screen capture, and call statistics markets.• Improved reseller, employee, and customer training by launching a tutorial-based online curriculum.• Integral in the enterprise-wide upgrade from Microsoft Dynamics CRM 3.0 to 4.0.

Allocated and maintained resources for implementing a removal of prior information technology infrastructure and installing new technology, including budget, schedule, vendors, and internal technical team.

Cooperated with clients to design ballots, assign technicians, allocate equipment, and provide training. Evaluated both internal and third-party inspection reports. Reviewed training for poll personnel to maintain standards of accountability. Conducted equipment demonstrations for various officials. Managed personnel during election / voting processes. Performed post-election closing procedures.• Supported the completion of more than 40 major and minor elections with zero negative press.• Received positive feedback from all managed accounts.• Achieved multiple honorary awards and titles during the course of various elections.

Manage and schedule ongoing projects for implementation and maintenance of new and existing customers’ information technology. Work with vendors to provide scheduling and services for customers. Order equipment, file work orders. Coordinate with sales and support teams on finished and upcoming projects.

Network maintenance/ upgrades, active directory entries, customer login problems and connectivity issues. Sphera and HSP complete software control panels. Loading win 2003 Server, small business server. Outlook and Exchange configurations including dns entry and name server configurations. Web hosting software, file ftp sharing, dreamweaver and filezilla. Domain transfer and creation. Registrar changes for domain names, account migration etc.

Proactively monitor server farms associated with classified and unclassified email, domain controllers, and secure systems. Work center is the point of contact for all workgroup managers for the fighter wing, providing tier 2 and tier 3 support to end users. Created and maintained 12,000 to 13,000 customer and organizational accounts using Microsoft Exchange Administrator conjunctively with Active directory to provide the customer base with minimal down time. Also I worked on installing and configuring software for 18 exchange servers to support the customer base. Responsibilities included processing classified information via encrypted lines using hybrids of old and new UNIX-based technology and various other cryptographic equipment. Also half of several two-person teams involved with the protection of sensitive and classified information.