Gregory Miller, Otr/L, Mba Email & Phone Number

United States

Bartlett, Tennessee, Us

DUTIES AND RESPONSIBILITIES:✔ Transformed the department into a high-functioning unit in 8 months, growing productivity by 30% in a year while managing rapid 22% growth and continuing to oversee a 10% ongoing expansion in operations. ✔ Led compliance efforts that achieved an impressive 1.23% error rate in the 2022 Medicare Probe Audit for Rehabilitation Services. ✔ Promoted to oversee Respiratory Therapy, EEG, and EMG in March 2022, Wound Care in July 2023, and EKG in August 2023.✔ Collaborated with the C-suite as a member of the Impact team, addressing hospital challenges and opportunities while serving on the administrative on-call team from June 2024.

DUTIES AND RESPONSIBILITIES: ✔ Optimized operations by implementing lean processes and growth strategies, successfully eliminating over 25% of inefficiencies and driving a 30% improvement in overall performance. ✔ Served as a trusted advisor and expert in healthcare acquisitions, negotiations, and operations, providing strategic guidance that supported successful transitions. ✔ Appointed Board Chair at Aion Care and Board Member at Delighted Living Assistance in October 2020 in addition to being advisor for Bioliberty Technologies in September 2022.

Greenwood, Sc, Us

DUTIES AND RESPONSIBILITIES:✔ Played a leadership role spanning multiple practice areas, leading high-performance teams and enhancing business processes by implementing targeted strategies and fostering a culture of excellence.✔ Transformed inefficient operations through Lean methodologies such as 5S, value stream mapping, and A3 problem-solving, growing monthly revenue from $600K to $1.2M+ and total YoY revenue from $4M to $30M.✔ Achieved top 1% rankings in profitability, operational performance, and patient satisfaction across the healthcare system by creating and executing a productivity growth model.✔ Optimized staffing efficiency by expanding supervisors' responsibilities and rebalancing the manager-to-employee ratio from 8:1 to 20:1 while eliminating unnecessary overtime and reducing premium pay.✔ Developed dashboards to identify productivity issues and expanded staff training to grow productivity from 80% to 100%+ and eliminate cost inefficiencies (growing annual savings from $4.8K to $1.2M).✔ Transformed patient satisfaction scores by enforcing strict adherence to the AIDET model, elevating patient experience and earning a #1 ranking in the system for 3 years.✔ Established a dedicated front-line patient satisfaction team and a robust incentive structure while implementing self-care instructions for patients. ✔ Executed an internal Q&A survey to evaluate employee engagement and uncover opportunities to increase staff ownership of their roles, resulting in employee engagement increasing from 70% to 90%. ✔ Enhanced EMR utilization by integrating new technology and forming cross-discipline super-user teams while successfully transitioning all new and existing patients into the EMR system within 90 days.

Baton Rouge, Louisiana, Us

DUTIES AND RESPONSIBILITIES:✔ Directed all business, financial, and operational aspects for 2 home health agencies, overseeing a $20M budget while leading a cross-functional team of 50+ professionals. ✔ Guided the implementation of the Balance for Life specialty program, serving as a mentor and content expert to support staff development and optimize patient care across both agencies.✔ Spearheaded a 20% revenue increase and boosted referral rates by 25% within a year by executing targeted strategies to enhance service offerings and strengthen community partnerships.✔ Elevated patient satisfaction scores from 75% to 90% by improving care quality, as demonstrated by the Home Health Care Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) surveys.

Charlotte, Nc, Us

DUTIES AND RESPONSIBILITIES:✔ Managed operations for various healthcare facilities, including 2 outpatient rehabilitation clinics, 2 inpatient hospitals, a home health agency, skilled nursing facilities, and a continuous care retirement community.✔ Oversaw a $50M budget while leading a high-performing team of over 100 clinical and non-clinical staff across 7 distinct practice areas.✔ Revitalized and expanded specialty programs such as pediatrics, hand therapy, neurological programs, and lymphedema care, leading to an annual revenue increase of $10M.✔ Achieved annual cost savings of $550K+ by consolidating vendor agreements, optimizing supply chain operations, and renegotiating contracts for capital expenditures.

Master Of Business Administration (Mba), Business Administration, Management And Operations

Bachelor Of Science (Bs), Occupational Therapy

Lean Healthcare Certificate Program, Lean Process Improvement

Certificate In Healthcare Leadership, Organizational Leadership