• Executes CQE responsibilities as defined by the CQE Policy documents, Entegris business processes, and account-specific support plans, as led by CQE management• Dedicated to support business from all Entegris divisions across multiple OEM manufacturers of semiconductor chips and others as needed such as IDM’s, Equipment OEM’s and Materials OEM’s• Participates in varying levels of engagement with customers and company teams on Problem Solving, Change Management, Customer and Internal Audits, Project Development, Product Support and Development Programs as well as many other cross-functional tasks and projects that are aligned with Entegris and Customer goals• Coordinate customer issue escalation support with Structured Problem Solving (5D/ 8D, FMEA, etc.) to help identify root causes and develop and execute or coordinate CAPA.• Part of a global team that is designed to improve the success of Entegris with our customers by collaborating with the CQE team on customer issue management, customer product spec management, and customer spec negotiation in coordination with Product Management• Collaborate with cross-functional teams at varying levels and varying degrees of complexity across a vast range of products, regions, and companies, for both customers and suppliers• Provides support for various documentation expectations such as business process documents, item tracking, performance reporting, and continuous improvement project management

• Identify and support the strategic needs of Field Service & regional customers, leveraging our expertise to drive success for customers in Contract Testing Laboratories (CTL), Pharma, and Chemical/Industrial industries.• Develop and execute a comprehensive strategic product support plan aligned with annual goals and the overall business unit's strategic plan, focusing on GCMS & TEA.• Manage the Strategic Support team, who provide technical assistance on: field support issues to service staff, hot account escalation, new product introduction support planning, service training, process improvement, support website management and content, product retirement management planning, and completion of various monthly metrics.• Optimize resource allocation by hiring, assigning new ownership, or realigning resources to adapt to changing product or organizational needs. Provide strong organization, leadership, and vision to the product support team through coaching, performance reviews, periodic meetings, policy determination, SOP and work instruction revision.• Collaborate with Product Marketing and Research & Development to define and develop next-generation products tailored to the specific needs of Global Service Support. Owns implementation of the service strategy for new, developed, or introduced products.• Conduct data analysis of Operations and Field Service organizations to formulate action plans, design project metrics, and develop post-implementation monitoring strategies to address prioritized quality issues and ensure customer success.• Assist Engineering and Marketing teams in defining, executing, and validating future software, hardware, and feature deliverables.• Analyze installation, warranty & repair, and failure analysis data to identify strategic projects focused on developing improvements to the global service and support model as well as improve product quality• Provide leadership for vertical market service and support issues.

• Develop and deliver Basic/Advanced GC Autosamplers training for the Field Service team• Responsible for implementing and maintaining a robust Product Support Training Program for the GC/GCMS Business Unit• Develop methods to increase flow of information and documentation within Thermo Fisher Scientific to foster knowledge and skill development• Travel to provide technical support in the execution of the tactical installation/repair for the GC/GCMS Product Line.• Support the Field Service team on all actions to reduce installation time for the GC/GCMS Product Line.• Develop and deliver onsite/field trainings for GC Autosamplers products• Resolve GC/GCMS issues for customer escalations as they arise in a professional and timely manner• Assist the Field Service team by providing advanced troubleshooting and acting as factory liaison for difficult-to-solve problems• Support regional support initiatives for the GC/GCMS product line.• Collaborate with field organization to achieve higher customer satisfaction.• Prepare technical materials and training documentation.• Assist the R&D and Marketing teams in defining, executing, and proofing future software, hardware, and feature deliverables.

• Ensures that key requirements of the Quality Management System are established, implemented and maintained in accordance with the ISO 9001 and ISO 17025 standards.• Implemented and maintains the internal audit program, as a means to monitor the Quality Management System; and implements changes specified as a result of internal audits through CAPA determinations.• Coordinates all laboratory accreditation activities with the governing accreditation body (A2LA).• Reports on the performance of the Quality Management System to senior management for review and as a basis for continuous improvement of the Quality Management System.• Implemented process controls with regards to metrology compliance within the Analytical Services department including: Control Limit Change Ratio (CLCR), automation of metrology validation renewal notifications & calibration renewal notifications, and implementation of Internal Auditor role.• Specifies response flow checklists (RFC) and CAPA procedures with regards to OOS/OOC results in compliance with ISO 17025 standard.• Defines requirements, reviews, and approves all quality documents pertaining to analytical method development and implementation for routine analysis.• Implemented and supervises the laboratory’s inter-laboratory proficiency testing program, in accordance with ISO-17025.

• Conducts routine and non-routine analysis as well as performs preventive maintenance to ensure consistently accurate & precise instrument operation using the following technologies: GC (FID, TCD, MS), HPLC, IC (Cations & Anions), ICP (OES, MS, QQQ), Karl Fischer, STA, and XRF with minimal supervision.• Develops new analytical methods in coordination with customer requirements on routine and non-routine product matrices; and ensures end-to-end implementation for routine analysis.• Performs root cause analyses and CAPA determinations where applicable, and executes implementation of corrective actions.• Establishes and maintains crucial relationships with the clients & stakeholders, preparing reports and presentations where necessary, including: White Papers, technical data reports, and method validation reports & summaries.• Uses specific interactions as case studies to identify key learnings and create far-reaching, high level scope objectives to implement changes at the institutional level to positively and permanently affect customer relationship; and disseminates this information globally to other company sites as well as multiple business units (analytical, quality, customer quality engineering, & sub-supplier management)

As Deputy Quality Manager, reviews and provides input for all quality documents pertaining to Analytical Methods Development and Production Support.

Formerly Therapeutic Proteins International, Inc. Biophysical Characterization & In-Process support testing. Primary emphasis on HPLC method design and biophysical characterization for use in biosimilarity studies. Mostly non-routine testing.

Research associate performing methodology research on non-clinical laboratory safety studies. Primary emphasis on ICP-AES, performing & executing routine & non-routine experimental designs for pharmaceuticals and IV solutions.

Formerly Midwest BioResearchPerformed development and validation of methods for small molecule bioanalysis. Primary emphasis on LC/MS method design, validation, and execution. Mostly routine testing.

Instrumental chemist, performing quality assurance analysis for finished food products. Primary emphasis on wet chemistry techniques. Primarily routine nutritional label test methods, utilizing GC, GC/MS, HPLC, and GC headspace analysis.

Development and validation of methods for AA, and quality assurance of manufactured chemicals.

Microbiology Laboratory Technician assisting in the screening of microbials in raw food materials prior to use.

Assisted professors in teaching beginner level Chemistry Lab. Graded quizzes, tests, and homework; responsible for set-up and break down of lab apparatus; provided instruction on use of analytical instruments.