Gregory Macdonald Email & Phone Number

Tampa, FL, US

• As a National Operations Director, I drove consistency, operational maturity, and financial improvements by streamlining processes, conducting root cause analysis, and providing training to employees. I identified.
• Improved labour utilization by 18% cross-functionally and nationally for more efficient use of resources.
• Managed procurement and management of ~75 vehicles across country through efficient fleet management.
• Created and directed vendor management process for approximately 100 vendors and subcontractors with annual spending of over $2M to accomplish better vendor management and cost savings.
• Increased labour profit by 50% aimed at achieving higher profitability and stronger financial performance.
• Developed and implemented operations core playbook process to provide step-by-step guide for standard operating procedures of Canadian Integration Group, while ensuring consistency and quality across operations.

Took a well-deserved career break to spend quality time with family.

Toronto, Ontario, CA

• As a Senior Manager at CIBC Global Operations & Intria, I successfully led technological and operational changes across multiple work streams and products. I streamlined internal delivery services, oversaw.
• Directed execution of Lean/Sigma-based program to enhance process efficiency, product quality, and customer satisfaction as a former Chair of National PPCP Committee.
• Led and contributed to multiple director-level national business case projects from 2013 to 2016 through strategic planning and execution.
• Achieved/surpassed direct operating expense budget of up to $4M consistently from 2011 until exit.
• Implemented robust processes to handle high volumes and very high-value transactions within tight timelines and managed nightly Inter FI (financial institution) exchange effectively.
• Monitored strict governance controls to ensure excellence in risk and loss management.

• As Senior Operations Manager, I successfully relocated 120 employees in response to the relocation of three business units by collaborating with cross-functional teams. I prioritized employee satisfaction initiatives.
• Achieved remarkable results by surpassing annual targets for revenue, labour cost, operating profit, and client satisfaction.
• Drove exceptional performance across all site operations, including financials, client KPIs, recruiting/staffing, training, facilities management, and international volume allocations by heading key initiatives and.
• Executed multiple program launches to accomplish exemplary performance across several major accounts.Additional Experience- Senior Operations Manager, Microsoft Customer Service, Office/Outlook and Operating System.