Gregory A. Nicholas, Mba Email & Phone Number

Los Angeles, Ca, Us

May 2024 - Present, New England hospital and healthcare system

Houston, Tx, Us

Empower Pharmacy is the largest FDA-registered 503A and 503B compound pharmacy licensed in all 50 states, meeting the strict compliance standards of USP and cGMP. ▪ Reporting to the CEO and serving on the EC and Board of Directors, I led technology-enabled strategies for PE-backed multi-site drug manufacturer that grew 120% in two years. As a member of the Executive Committee and Board of Managers at the largest compound pharmacy in the U.S., I contributed to developing Empower Pharmacy's strategic growth, technology, and cultural plans to create long-term sustainable value for employees and customers.▪ Delivered a new customer order management portal facilitating large clinic pharmacy orders, shipment tracking, and product catalog updates, resulting in 30% annual revenue growth.▪ Served as interim Head of Pharmacy Operations, Logistics, and Customer Support, leading 265 employees responsible for distributing 273K monthly orders. Conducted a turnaround, reducing attrition by 37%, improving NPS score by 20%, and order error rate by 18%.▪ Launched a 3-year technology modernization roadmap using Office 365, Oracle Fusion Cloud ERP, Azure, AWS, ScriptMed, AWS GenAI, and Salesforce to reduce labor costs by 40%.▪ Leveraging the NIST Security Framework, developed and deployed IT security safeguards that resulted in zero hacks and ransomware attempts.▪ Conducted and presented to the EC, a comprehensive U.S. compound pharmacy market analysis, identifying potential expansion opportunities across ten new markets to drive 3X revenue growth.▪ Enabled market growth intelligence and data-backed decision-making by establishing a Business Intelligence, Data Analytics, and Master Data Management team, utilizing Gaine MDM, AWS Health Data Lake, Snowflake, DBT, and Tableau for comprehensive data governance, reporting, and visualization.

Mumbai, Maharashtra, In

TCS is a global technology consulting company with more than 600K employees and operations in 155 countries.▪ Reported to the Head of US Healthcare; served on the US healthcare leadership team for the rapidly growing US healthcare practice offering solutions to US, Australian, and European-based healthcare organizations.▪ Secured two new healthcare client deals valued at $95M annually.▪ Supported sales teams in creating a healthcare provider opportunity pipeline, planning for customer calls, and prepared the TCS sales and support teams to sell services to physicians and healthcare technology leaders.

Denver, Colorado, Us

ERC is a mental and behavioral health hospital system with 1800 staff and 31 hospitals in eight states.▪ Reported to the CEO; served on the Executive Committee to the BoD for this rapidly growing, private equity-backed hospital system. Earned a core value award from the executive team for outstanding collaboration.▪ Led the technology and information security design and implementation of multiple 100+ bed hospitals; enabled patient capacity growth by 45%, or $22M, and eliminated ransomware attacks.▪ Led the implementation of Sigmund Aura EMR to 31 hospitals: standardized processes and increased productivity across clinical and operations teams by 27%.▪ Oversaw deployment and delivery of Salesforce Health and Service Cloud to a 150-agent call center, resulting in 33% top-of-the-funnel growth.▪ Spearheaded the implementation of Frameworks LTC pharmacy management system, reducing drug costs by 24% YoY. Saved $228K in annual drug costs.

Dallas, Tx, Us

OptimizeHealth is an award-winning healthcare IT and consulting firm.▪ Introduced award-winning Software-as-a-Service (SaaS) product, Vitals BI™, Sisense-based data analytics, and visualization product to aggregate financial, EMR, HRIS, CRM, and other platforms data.▪ Sonexus Health (subsidiary of Cardinal Health) engagement: Implemented NetSuite PSA to manage specialty pharma client projects. Built and staffed a 100 FTE call center in Little Rock, Ak. in two months for a Pfizer contract and implemented four pharmacovigilance programs for Cardinal Health clients: Novo Nordisk, Pfizer, Amgen, and Novartis.▪ Geisinger Health engagement: Conducted evaluations and developed strategies for increasing the effectiveness of insurance operations and project delivery staff, tools, and processes for the Geisinger Health Plan.

Dallas, Texas, Us

Senior Care Health and Rehabilitation Centers is a leading long-term care provider with 110 LTC locations and 122 rehab centers.▪ Reported to the CFO. Led turnaround of the IT organization with a $18M budget. Replaced vital systems to support 110 nursing homes and 122 rehabilitation clinics across six states. Led a team of 102 employees and consultants.▪ Chaired the steering committee for selecting and deploying an electronic medical records (EMR) system—consolidated four EMR systems into one; reduced operating costs by 41%.▪ Implemented security procedures and technology that prevented future ransomware attacks.▪ Oversaw the technology buildout of a multi-site, mail-order specialty pharmacy that dispensed and distributed medications to 110 SCC facilities, reducing medication costs by 18% and increasing on-time delivery.▪ Established a ground-breaking technology integration in LTC. Developed relationships and negotiated the contract to add Senior Care Centers to the Baylor, Scott, and White Healthcare Information Exchange (HIE). Set a precedent for connected care for Texas’s largest LTC provider.

Denver, Co, Us

DaVita Rx was an international specialty pharmacy for end-stage renal disease patients.▪ Reported to the COO and served on the Technology Leadership Committee. Leading a team of 130 IT professionals and managing a $27M budget, led strategic IT planning, implementations, architecture, operations, and support for medication management, dispensing, and shipment throughout the USA and Puerto Rico. ▪ Leveraged technology to increase script volume by 45% with a 99.4% USA on-time delivery rate.▪ Restructured IT operations and support to reduce system downtime by 30% in nine months; saved over $600K annually in lost productivity.

San Antonio, Tx, Us

Optum, a part of UnitedHealth Group, is a $100B healthcare organization operating in 150+ countries.▪ As the Managing Chief Information Officer, engineered the integration of Citrus Healthcare IT into WellMed IT and the Medicare Advantage businesses while divesting Medicaid, Long-term Care diversion, and the pharmacy.▪ As the Senior Director of Technology, managed IT infrastructure and operations for 80+ medical clinics in Texas and Florida. Led a team of 62 IT professionals. Managed the $24M IT budget.

Cybersecurity Risk Management

Executive Certificate, Artificial Intelligence In Healthcare

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Arts (Ba), Interdisciplinary Studies

Education record

Education record