Worked with extended AWS account teams to integrate learning and training into customer’s strategic deployment of AWS services, focusing on customer impact, scalability of AWS workloads, and efficiency / cost savings.Worked directly with Fortune 500 customers to ensure their success by scoping and selling training (worth $100K to $1M+), leading to proportional increase in annual AWS revenue.Example: worked with a leading telecom provider to scope training for 2,500 employees, leading to their success with AWS, and increasing AWS revenue by tens of millions per year.Managed pipeline of business using SFDC, and set standard for training use of SFDC.Built, deployed, and supported skills gap analysis and training recommendation tool, supporting $100M in annual training sales, and increasing maximum training plans from 50 to 6,500 students.Designed training sales goal for core AWS account teams, contributing $19M in annual training sales.Managed a team of four to execute and support team’s mission.

Designed and implemented from the ground up a Knowledge and Skills Analysis offering for complex IT environments, including Cloud and IT transformation training needs, increasing maximum training plan from 50 to 500 students, and sale of training from $24,000 to $240,000.Rolled out the program to over 50 Education Consultants world-wide, enabling them to use the tools to analyze customer's training needs and generate revenue-generating training programs.Assist with specific large enterprise accounts, helping the consultant analyze the needs of the customer, develop training plans, and position our courses. Help author training needs analysis and proposals for large IT organizations.

Authored and delivered technical training for EMC’s Backup and Recovery Solutions (Backup and Recovery) product line.Matrix-manage 45 Backup and Recovery Solutions instructors world-wide. Ensure they are current with courseware, industry, and technical knowledge and skills. Evaluate readiness of new instructors. Draft performance improvement plans where necessary.Evaluate training needs for large enterprise customers (e.g. Sun Microsystems, Vodafone and T-Mobile). Interface directly with large enterprise customers. Handle escalations of customer issues related to education.Teach courses in North America, South America, Europe, Asia, and Australia, for customers, partners, and EMC staff.From my management:"[redacted] is arguably EMC's largest and most savvy Backup and Recovery customer (contributes $100 million annually to EMC and $1 million annually to EMC Education) and they needed training. Greg's ... response was not "sorry, we cannot provide that for you". Instead, he independently negotiated with directors and management in EMC Software Engineering and Software support to commit eight Subject Matter Experts from the U.S. to deliver a specialized 2-week engagement to [redacted] in Dusseldorf, Germany. The effort turned around the account, and they became a reference account for Education."

Took over several struggling projects and teams and turned them around (device engineering, software porting teams, and release engineering).Managed software engineers. Developed staff: hired large numbers of software engineers; implemented performance improvement plans; new engineering training.Introduced project management and other tools to scale the software engineering department from 25 engineers in one location to over 200 engineers in three locations.Worked with management in quality assurance, technical support, and publications to deliver quality product on time and within budget. Successfully resolved thorny customer satisfaction issues.