Greg Baboukis Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

- Oversaw team of four employees responsible for processing over 3.2K single-barrel orders from VIP customers per year, while maintaining a highly customized Salesforce portal for order support.- Led Gartner review of customer ordering in key markets, root-causing customer pain points before installing process improvements that decreased order times in all six markets- Orders and inquiries were processed 100% compliance within our 24-hour service level agreement.- Team had a 91% positive engagement score in Beam Suntory’s annual Glint employee survey.- Led process improvements for Maker’s Mark single barrel application management program, streamlining order flow while maintaining high program participation standards for restaurants and retailers; built a trip-planning calendar to help allocate limited on-site selections across the US market.- Fully automated Single Barrel order receipt using Esker to automatically convert PDFs into EDI order files, reducing order validation time by 55%.- Designer and business lead on a stretch project to build a Salesforce-based form for product sample orders; available sample goods were managed through an API connection to an item table in SAP.- Led stretch projects in other customer-facing areas, including inventory ordering process for distillery gift shops and setting up EDI for new customers within Canadian market.

Chicago, Illinois, United States

- Maintained custom Salesforce portal for single barrel ordering. Trained new sales representatives; led continuous improvement of the portal using feedback and suggestions from power users and sales leaders- Business lead designing and implementing a custom, Salesforce-based Single Barrel allocation tracker. Used Tableau Server to share allocation data across the North American team- Ran fulfillment of remote selection program wherein master distillers selected barrels for VIP customers; innovative program allowed organization to retain consistent sales revenue from 2019 to 2020 despite COVID-19 lockdowns.

Greater Chicago Area

Lead Specialty Markets team managing Canada, US Military, Used Barrel, and Single Barrel markets. Gather cross-functional updates to Single Barrel Salesforce system, and present to developers. Review team KPI in Salesforce, SAP and Tableau for monthly presentations to management.◆ Use KPI to identify delays and gaps in sales and distributor management of Beam’s barrel programs◆ Develop allocation program based on 2019 sales to address liquid supply and production problems◆ Conduct capacity analysis to measure workload and identify staffing and automation gaps◆ Enable move of one headcount to team and built successful data-driven case for a new headcount◆ Interview and hire new team members. Create new hire training documents and audit program.◆ New team members drove 35% improvement in inquiry SLA and 50% in orders over Q4 2019.

Deerfield, Il And Chicago, Il

MEXICO:◆ Served as internal Supply Chain consultant for SAP ERP and Salesforce CRM and CS Environments for new business unit in Mexico, from initial development meetings through go-live in April 2018.◆ Integrated ERP and Salesforce with DHL’s Mexico City warehouse.◆ Interviewed and trained local CS team and tested scripts for orders, claims, and credits.CANADA:◆ Managed pricing KPI to reduce controllable pricing errors under 3%. Built Tableau tracking for market.◆ Managed NAFTA validations and 2018 implementation of CETA (Canada-EU trade agreement.)◆ Analyzed 2015-2017 compliance claims and drove the purchase of new equipment on ten lines at three production sites, reducing claims by 69% in Q1/Q2 2018 vs. Q1/Q2 2017.◆ Managed shipments to Canada from US, Mexico, Ireland, France, and UK in Salesforce and SAP ERP.◆ Represented CS team during acquisition of Sipsmith Gin, including SAP integration testing.SOUTH AND CENTRAL AMERICA (LATAM):◆ Onboarded Latin American accounts and continuously improved processes for ordering, regulatory, IP and sanitary registration across 13 countries. Tracked customs requirements by country.◆ Supported new product extensions for LATAM markets and maintained master product clearance list.

Lake Forest, Illinois

World’s largest manufacturer and distributor of food packaging and foodservice products, supplying packers, processors, supermarkets, restaurants, institutions and foodservice outlets across North America. Product lines include custom and stock foam, plastic, aluminum, pressed-paperboard, PE coated board, and molded-fiber packaging. Major foodservice retailers and distributors include McDonald’s, Wendy’s, Burger King, WalMart, Kroger, and Tim Horton’s.◆ Managed accounts utilizing the SAP ERP system in the United States, Canada, Europe, and Caribbean.◆ Prepared reviewed and revised international shipping documentation.◆ Supported profit and service objectives by ensuring accurate and timely handling of customer orders, inquiries and concerns.◆ Facilitated between the customer, third party brokers, freight forwarders, and other internal teams including planning, sales and marketing within Pactiv.◆ Harmonized client and Pactiv company policies by working with clients and internal partners.◆ Discovered export opportunities for SLOB products with demand planners and sales.◆ Provided ongoing view of service satisfaction. Changed customer requirements by collecting and reporting account data and customer feedback to relevant internal partners.◆ Eliminated customs holds and demurrage charges while managing LATAM markets during 2016-18.

Chicago, Illinois

Multi-channel direct marketing services with a specialty in postal, email, and telephone solutions, and targeted social media ad placement. ◆ Identified targeted data marketing needs and provided solutions that met clients' budgets.◆ Became proficient with industry-leading data services Acxiom, Dun & Bradstreet, NextMark and NetProspex.◆ Established connections with inbound leads.◆ Maintained and actively serviced existing customers through various duties, including product quotation and problem resolution.◆ Developed strong negotiating and pricing skills.

Bachelor'S Degree, History And Political Science (Double Major)

Activities and Societies: U of I Academic Buzzer Team (ABT) Quizbowl

Arabic Language Intensive Summer Program