• Senior project manager, business analyst and subject matter expert leading a complex integration between Neustar and Transunion and the migration of the Neustar Salesforce Classic service cloud to the Transunion Salesforce Lightning service cloud. Neustar was acquired by Transunion in 2021.• Lead Project manager for top priority Salesforce projects under the customer support organization managing requirements, communication plans, scope management, risk management plans, and resource needs to complete the projects utilizing a combination of waterfall and agile principles.• Led bi-weekly project management training sessions mentoring analysts and junior project managers in the Neustar organization.• Program manager for the integration of acquired companies into standard customer support models resulting in improved customer experience and agent productivity.• Project manager for transitioning operational work to Costa Rica, India, and Colombia that resulted in cost savings while maintaining the same high level of customer satisfaction scores.• Transitioned a desk.com CRM desktop application to Salesforce Lightning service cloud for a group of Colombian based support agents defaulting to Spanish language settings.• Analyzed current operational methods and procedures to identify process improvements and solutions to address specific business needs. • Created data warehouse repositories and dashboards that helped management oversee operations in real time using complex SQL queries and reports. (2010-2013)

• Led IT projects with budgets of up to $300K across technical and functional teams providing the sales organization with tools to increase productivity and effectiveness.• Gathered and documented functional requirements from end users and interpreted those requirements into technical specifications with the help of numerous development and infrastructure teams.• Improved data accuracy by putting tools in place to implement cost recovery in staff, software expenditures and process improvements with saving of up to $500K.• Responsible for task planning and management, estimating project costs, vendor selection, testing, and implementation.• Managed compliance risk and required legal documentation as project leader for conversion of mainframe SOX application to Java/Oracle platform.• Coordinated, negotiated and motivated India based resources in support of timeline and IT project deliverables.• Created complex SQL queries, trained and mentored peers to improve query performance.

Identified requirements, documented, and developed MS Access prototypes which ultimately served for more robust applications in Java/Oracle.• Increased overall company revenue opportunities by collaborating Medicare data analysis ideas with management.• Gathered functional requirements from finance peers and developed an MS Access application that helped streamline the annual revenue budget process.• Improved accounting team monthly closing process productivity by automating data extraction methods.• Saved time and improved performance by training and mentoring accounting peers using SQL, PL/SQL developer, MS Access, and data automation opportunities.

Promoted from business analyst to software developer based on mastery and application of Java, Visual Basic, and Oracle SQL.• Gathered and documented requirements for MS Access application prototypes and helped re-design those applications using a web based front end in Java and database in Oracle.• Provided and presented issue resolution and design alternatives for technical and non-technical audiences.• Optimized business operations by developing numerous Intranet based applications in compliance with corporate standards using Java and Oracle. • Consistently exceeded associate goals set forth by senior management. • Improved operational efficiencies by providing SQL expertise to financial analysts.• Created various productivity tools for productivity gains using MS Access.