-Social Media manager with the emphasis to help further organization’s social outreach on various platforms (Facebook, Instagram, LinkedIn, etc.) -Leverage knowledge of Google and Facebook Ads and SEO best practice to help organizations build their online presence-Oversee all social medial campaigns and ensure content calendars are met and properly carried out-Personally capture photographs and video to use and edit into social media and website posts-Use industry tools to create and edit social media content (Photoshop, Canva,Lightroom, FCPX, Davinci Resolve)-Create and utilize hashtags, keywords, and other tools to help further social media posts reach-Create and maintain websites with the use of HTML coding, Wix and WordPressServices-Primary point of contact for clients for managing systems issues.-Provide knowledge and experience on various Microsoft Office products (Word,PowerPoint, Excel)-Build Windows based computers from various components per client requirements-Repair and upgrade Windows based computers and laptops with various issues (virus, malware, etc.)

Facilitate Introductory Computer and Professional Development courses• Utilize the Blackboard, Brightspace and Cengage learning environment to facilitate instruction for class size of 25-70 students• Consistent Student Academic Success Rate (ASR) achieved 90-96% per secession• Regularly contact students with below average performance• Provide daily evening office hours for student convenience• Introduce real world scenarios to provide students with real-time discussion prompts• Deliver accurate and timely grading of assignments, tests and discussions providing detailed feedback

-Leads projects supporting Human Resources by utilizing HR tools, Workday, Cornerstone OnDemand, and other systems and data. -Builds strong relationships with client groups, understanding their needs and communicating work accomplished. -Guides HRIS staff to research and develop tools and project plans that support the HR mission and business needs. -Helps develop strategies and HR Systems roadmap -Works closely with team members to ensure alignment and quality delivery

-Manage the day-to-day operations and maintenance of the Cornerstone OnDemand System and LinkedIn Learning -Provide end-user and Tier 2 troubleshooting, issue remediation, technology request assistance and escalation management.-Monitors reoccurring issues, system/data or process gaps and proactively identify potential sources of increased efficiency -Create and administer company performance suite; including goals, performance reviews and succession plans -Provided consulting and best practices to various departments in order to meet company and department objectives.

• Leads complex implementations of the Cornerstone Learning, Performance, and Compensation clouds• Coaches client teams on current best practices and portal configuration to align to current and desired future state• Troubleshoots client issues during testing phases and acts as a liaison with product support• Leads clients through migration efforts for learning content and historical transcript data• Assist client with integration of inbound data feed from client HRIS system to Cornerstone OnDemenad• Conduct technical training to client system administrators on the Cornerstone OnDemand Learning, Performance, Compensation modules.

• Implemented and managed over 50 various Cornerstone OnDemand projects for companies of small, medium, and enterprise sizes.• Assigned as project manager for various clients during Cornerstone OnDemand implementation• Created, maintained, and implemented project plan to ensure successful implementation while acting as client liaison.• Created clear expectations and goals for projects and tracked progress against timeline, budget, and milestones.• Analyzed client requirements and recommended implementation plan based on industry best practices and client’s goals.• Coordinated software system testing and validation procedures.• Coordinated data integration requirements including data feeds and user record imports. • Assisted clients with various technical projects (Single Sign On, Historical Data Loads, Outbound Data Feeds, etc.) throughout implementation.• Prepared reports and correspondence concerning project specifications, activities and status.• Trained both internal and external users on system features.

• Organized and conducted weekly meetings to approximately 20 staff.• Trained staff in company procedures, software updates, and strategic process and decision making skills.• Streamlined office process and procedures while drawing from previous management knowledge and experience.• Effectively communicated across departments, clients, and peers to help increase knowledge transfer on new best practices and job specific information.• Coached staff on netiquette pertaining to email and technical correspondences.• Responsible for client interactions related to support and administrative services provided by the team members.• Facilitated hiring process of various positions within department -Assisted with creation of job requisitions. -Conducted candidate phone and in-person interviews. -Conducted Career Interviews with the local University.• Assisted with project scoping and statement of work creation for new projects.• Managed specialized project to build and maintain outsourced level 1 and level 2 support team for client vendor. -Resolved client escalations. -Responsible for creating and implementing team shift schedule. -Conducted biweekly meeting with vendor to discuss issues, special requests, and analyzed trends that occurred.• Managed, monitored, and evaluated team of 10 members within department.

• Assisted clients in the administration of their Cornerstone OnDemand Talent Management software.• Provided excellent customer service while meeting client deadlines and needs while implementing or administering the talent management software.• Resolved complex client issues based of client’s goals, business process, and industry best practices.• Assisted with onboarding team members which resulted in doubling department size.

• Lead Support for custom Learning Management System (Tier 1 & Tier 2) on the Cornerstone OnDemand System (CSOD).• Key player in client retention based on relationship building and issue resolution with client.• Performed troubleshooting techniques, resolved client issues within SLA, coordinate system updates, perform administrative services.• Handled Tier 1 and Tier 2 end user support via custom ticketing system.• Managed relationship with internal support and Learning Management System vendor (CSOD).

• Supported two internal learning management systems (Tier 1 & Tier 2 support).• Handled approximately 20-25 cases per day via ticketing system and telephone while adhering to a 99% on-time closure rate.• Tested applications prior to moving new code to production and against predefined test scripts.• Assisted on departmental project where I created store procedures and queries for software development and maintenance using SQL Server 2005.• Participated in companywide project by gathering required documents and using HTML to create and update Human Resources Portal.• Created departmental virtualization and computer upgrade/setup for new hires