Gregory Carroll Email & Phone Number

Tampa, FL, US

Gurgaon, Haryana, IN

Tampa, FL, US

-Social Media manager with the emphasis to help further organization’s social outreach on various platforms (Facebook, Instagram, LinkedIn, etc.) -Leverage knowledge of Google and Facebook Ads and SEO best practice to help organizations build their online presence-Oversee all social medial campaigns and ensure content calendars are met and properly carried.

Tampa, Florida, US

• Facilitate Introductory Computer and Professional Development courses
• Utilize the Blackboard, Brightspace and Cengage learning environment to facilitate instruction for class size of 25-70 students
• Consistent Student Academic Success Rate (ASR) achieved 90-96% per secession
• Regularly contact students with below average performance
• Provide daily evening office hours for student convenience
• Introduce real world scenarios to provide students with real-time discussion prompts

Saint Louis, MO, US

-Leads projects supporting Human Resources by utilizing HR tools, Workday, Cornerstone OnDemand, and other systems and data. -Builds strong relationships with client groups, understanding their needs and communicating work accomplished. -Guides HRIS staff to research and develop tools and project plans that support the HR mission and business needs. -Helps.

Tampa, Florida, US

-Manage the day-to-day operations and maintenance of the Cornerstone OnDemand System and LinkedIn Learning -Provide end-user and Tier 2 troubleshooting, issue remediation, technology request assistance and escalation management.-Monitors reoccurring issues, system/data or process gaps and proactively identify potential sources of increased efficiency.

Indianapolis, IN, US

• Leads complex implementations of the Cornerstone Learning, Performance, and Compensation clouds
• Coaches client teams on current best practices and portal configuration to align to current and desired future state
• Troubleshoots client issues during testing phases and acts as a liaison with product support
• Leads clients through migration efforts for learning content and historical transcript data
• Assist client with integration of inbound data feed from client HRIS system to Cornerstone OnDemenad
• Conduct technical training to client system administrators on the Cornerstone OnDemand Learning, Performance, Compensation modules.

Tampa, FL, US

• Implemented and managed over 50 various Cornerstone OnDemand projects for companies of small, medium, and enterprise sizes.
• Assigned as project manager for various clients during Cornerstone OnDemand implementation
• Created, maintained, and implemented project plan to ensure successful implementation while acting as client liaison.
• Created clear expectations and goals for projects and tracked progress against timeline, budget, and milestones.
• Analyzed client requirements and recommended implementation plan based on industry best practices and client’s goals.
• Coordinated software system testing and validation procedures.

Tampa, FL, US

• Organized and conducted weekly meetings to approximately 20 staff.
• Trained staff in company procedures, software updates, and strategic process and decision making skills.
• Streamlined office process and procedures while drawing from previous management knowledge and experience.
• Effectively communicated across departments, clients, and peers to help increase knowledge transfer on new best practices and job specific information.
• Coached staff on netiquette pertaining to email and technical correspondences.
• Responsible for client interactions related to support and administrative services provided by the team members.

Tampa, FL, US

• Assisted clients in the administration of their Cornerstone OnDemand Talent Management software.
• Provided excellent customer service while meeting client deadlines and needs while implementing or administering the talent management software.
• Resolved complex client issues based of client’s goals, business process, and industry best practices.
• Assisted with onboarding team members which resulted in doubling department size.

• Lead Support for custom Learning Management System (Tier 1 & Tier 2) on the Cornerstone OnDemand System (CSOD).
• Key player in client retention based on relationship building and issue resolution with client.
• Performed troubleshooting techniques, resolved client issues within SLA, coordinate system updates, perform administrative services.
• Handled Tier 1 and Tier 2 end user support via custom ticketing system.
• Managed relationship with internal support and Learning Management System vendor (CSOD).

Basking Ridge, NJ, US

• Supported two internal learning management systems (Tier 1 & Tier 2 support).
• Handled approximately 20-25 cases per day via ticketing system and telephone while adhering to a 99% on-time closure rate.
• Tested applications prior to moving new code to production and against predefined test scripts.
• Assisted on departmental project where I created store procedures and queries for software development and maintenance using SQL Server 2005.
• Participated in companywide project by gathering required documents and using HTML to create and update Human Resources Portal.
• Created departmental virtualization and computer upgrade/setup for new hires

Master Of Business Administration - Mba, Project Management

Bachelor, Management Information Systems

Education record