Delivering next generation software solutions for automotive dealers with an emphasis on consumer experience, lead generation, retention and compliance.

Primary emphasis on strategic planning, customer facing product strategy, user experience and design / deployment of value added software solutions. Drive a team with comprehensive focus on product development from idea inception through product enablement. Bring enhancements to existing platform while pushing for new and creative products to serve our customers. Both US and International suite serving Tier 1 and Tier 3 clients.

Implemented and managed a global customer on-boarding experience from implementation, on-site deployment and post deployment support. Reviewed and created best practices for employee and customer experience. Created operational plans for rapid growth while aligning with supporting business units for allocation of resources to maximize profitability. Strategic planning and implementation of long term global business plan. Participated in employee growth and development for scale and growth to over 500 employees. Coordinated and managed international platform roll-out of over 1000 new clients in 7 months.

Implemented a Corporate strategy for education, testing and certification for both remote US and international employees and customers alike. Design and implement company new hire training program. Facilitate corporate on boarding program for new staff. Design and implement corporate standards for deployment of Software solutions while onsite for deployment. Create and implement programs for account management and maintenance inline with company improvement benchmarks and client improvement.

Design and implement software solution CRM. Software Division: National Credit Center (NCC), Create and implement corporate on-boarding program for automotive sector. Implemented 60 day project timeline for Automotive CRM software, multi layered security along with a process driven engagement engine tailored around dealership needs, while meeting requirements of Manufacture. Automotive OEM and DMS Certified Integration partner.NCC provided a suite of credit reporting services, compliance solutions, as well as lead generating tools designed for the automobile industry. Sackett National Holdings (SNHinc) is the parent company

Design, implement and monitor strategic training strategies for both internal and external training programs through development to end user. Create and manage both virtual and live instruction team of trainers delivering an ever changing software solution. VinSolutions® provides software solutions that span the scope of dealership operations. Operating in a cloud-based system, VinSolutions’ offers an all-in-one internal management, sales and service marketing solution that is accessible from anywhere an Internet connection is available, including mobile devices.Founded in 2006 and headquartered in Overland Park, Kansas, VinSolutions, named as one of INC 500 Magazines fastest growing companies four years running, is wholly owned by Cox Automotive™, which also includes AutoTrader.com®, Kelley Blue Book®, vAuto®, HomeNet Automotive® and Haystak™ Digital Marketing. Cox Automotive is a subsidiary of Cox Enterprises. Cox Automotive is a leading provider of products and services that span the automotive ecosystem worldwide. We’ve built the strongest portfolio in the industry with more than 20 brands that together provide end-to-end digital marketing, wholesale and commerce solutions for customers large and small.

Design and implement internal and external training program for corporate level distribution and company roll out. Emphasis on new hire ramp period 10 week program and field training program. Worked in partnership with Development Team to enhance product suite and facilitate updated training modules. Created programs from Sales through Support with emphasis in client on-boarding and onsite program development. Worked with integration partners to enhance functionality and operational capability once integrated. Supervised team of corporate trainers and virtual trainers for on demand and high profile one off training. Coordinated team of 40+ Field Trainers and a monthly golive schedule to best accommodate clients needs as well as meet company production and revenue models.

Manage field Team of National Trainers for onsite installation of CRM products serving the automotive industry. Additional focus on developing and improving delivery methods and measurement analytics for usage and adoption. Worked to benchmark productive and profitable practices while coaching and developing work plans for areas needing improvement to offer clients a more successful experience.

Developed tools, programs, and process for the sales process and CSI relating to overall customer interaction for 8 full line automotive facilities. Plan, coordinate and execute Internet Sales operations, service work flow, and customer retention consistent with overall business strategy. Manage Advertising funds and leveraged co-op funds for maximum return.Plan, monitor, and report on long term programs developed to increase customer retention and drive new business. Including training of both sales and fixed operations staff.Coordinate overall goals from from both a fixed operations and sales standpoint, with emphasis in meeting corporate, financial goals and OEM (Ford, Nissan, Subaru, Chrysler, Jeep, Mitsubishi) customer satisfaction rankings.