Gregory B. Smith, Clssmbb Email & Phone Number

York, Pa, Us

York, Pa, Us

Mount Joy, Pennsylvania, United States

Delivery Station Services

Bethlehem, Pennsylvania, United States

Carlisle, Pa

MANAGE INBOUND OPERATIONS (IB) within a non-sort Amazon, 833,000 sq. ft. fulfillment center (FC) with a total inventory of 2,470,896 products. Manage strategic planning, forecasting, and overall safety, quality, performance and customer experience for both day and night shift operations. Maintain performance metrics. Supervise, schedule, train, mentor, develop and lead two Area Managers, 5 Process Assistants and as many as 125 Tier 1 staff during peak. Play key role staff hiring. Develop… Show more MANAGE INBOUND OPERATIONS (IB) within a non-sort Amazon, 833,000 sq. ft. fulfillment center (FC) with a total inventory of 2,470,896 products. Manage strategic planning, forecasting, and overall safety, quality, performance and customer experience for both day and night shift operations. Maintain performance metrics. Supervise, schedule, train, mentor, develop and lead two Area Managers, 5 Process Assistants and as many as 125 Tier 1 staff during peak. Play key role staff hiring. Develop performance goals/plans; and evaluate performance. Recognize top performers; recommend promotions. ►Met or exceeded performance metrics for safety, quality, peak productivity, and staff engagement. Top ranked out of 4 Operations Managers for safety performance and on-time action item closure rate. SELECTED ACCOMPLISHMENTS: + Implemented strategies to control quality and improve overall slippage (IRDR/DPMO). Applied lessons learned from 2014 to improve peak productivity, achieve peak storage capacities, and utilization targets. Exceeded S&OP TI receive volume and set new records three times.+ Consistently achieved 85% of goal components for work standards through Peak, including implementation of Standard Work in Process (SWIP) in accordance with 2015 benchmarks.+ Led turnaround of two struggling IB shifts; drove measurable improvements in performance within 6-months. Increased communications, cross-training, coaching, and team building; and rectified gaps in Individual Development Plans (IDPs).+ Orchestrated the successful completion of three high priority projects to improve operational efficiency and productivity. Led collaboration across multiple departments and with support staff on process improvements. Provided change leadership critical to completing the projects in-scope and on time. Show less

York, Pennsylvania Area

LOGISTICS/SUPPLY CHAIN MANAGEMENT: Directed second shift operations for the largest automated, multi-manufacturer grocery distribution warehouse in the world. Planned, directed, and oversaw receiving and shipping logistics, inventory control, facility/equipment maintenance, quality assurance (QA), and sanitation, safety, and security. Managed a $6M annual budget and 110+ diverse hourly and salaried staff. Full Profit and Loss (P/L) accountability for a $6M operating budget. MANAGED… Show more LOGISTICS/SUPPLY CHAIN MANAGEMENT: Directed second shift operations for the largest automated, multi-manufacturer grocery distribution warehouse in the world. Planned, directed, and oversaw receiving and shipping logistics, inventory control, facility/equipment maintenance, quality assurance (QA), and sanitation, safety, and security. Managed a $6M annual budget and 110+ diverse hourly and salaried staff. Full Profit and Loss (P/L) accountability for a $6M operating budget. MANAGED THE EFFICIENT, EFFECTIVE AND SAFE MOVEMENT of 8,000+ pallets of products daily; 50,000+ pallets weekly to distribution centers in the Northeast via contracted national carriers; and the receipt and processing of 60,000+ pallets for national vendors; 70,000+ during peak periods. Maintained a 1.5 million sq. ft. facility in accordance with stringent FDA and USDA standards. Developed and implemented strategies for enhanced planning, coordination and delivery of logistics operations. TECHNICAL EXPERTISE: Used WMS and HK/SQL to accurately and expeditiously move products within the facility and WhereNet to track 1,700+ containers in the yard during peak periods. SELECTED ACCOMPLISHMENTS: + Tapped by senior management to lead a high profile 6S Pilot Project. Drove process improvements by applying visual management, time studies, 6S tools, and other techniques. Reduced downtime 60% through value stream mapping during Kaizen events. + Utilized LSS and 6S tools to increase receiving efficiency to 60,000 pallets of products weekly from 45,000, and improve pallets processing per hour by 50%. Increased shipping efficiency by 10,000 pallets of product/week; pallet/hour by 42%. + Reduced staff turnover by 25% through improved interviewing, screening, hiring, training, and coaching practices; and implementation of a new recognition program. + Increased productivity across all key performance indicators. Achieved 99.98% QA accuracy rating. Show less

Manhattan (Zyp) & Brooklyn (Bkl), Ny

Logistics Planning and Management: Managed and directed fast-paced, high-volume DHL Service Center operations in Brooklyn, NY, with 75 delivery routes delivering up to 5,000 parcels daily and 33 pick-up routes with 3,000+ parcels daily. Skillfully integrated sound business practices and expert knowledge of logistics management to plan, implement, and control the efficient, on-time pickup, handling, and delivery of materials and shipments to customers. Effectively led strategic planning, profit… Show more Logistics Planning and Management: Managed and directed fast-paced, high-volume DHL Service Center operations in Brooklyn, NY, with 75 delivery routes delivering up to 5,000 parcels daily and 33 pick-up routes with 3,000+ parcels daily. Skillfully integrated sound business practices and expert knowledge of logistics management to plan, implement, and control the efficient, on-time pickup, handling, and delivery of materials and shipments to customers. Effectively led strategic planning, profit performance (P/L), financial management, staff supervision, and cost control to achieve company goals. Managed a fleet of 135 vehicles. Ensured strict compliance with safety, security, company and applicable government regulations and policies.Financial Management: Planned, implemented and managed a $4M annual budget. Analyzed financial statements, sales and activity reports, and other performance data to assess productivity and measure progress in meeting financial goals. Directed and coordinated financial and budget activities to increase efficiency and control costs. Assessed vendor costs and performance to ensure alignment with contract terms and performance expectations. Prepared daily and quarterly financial reports for senior management. Supervised 150 Multilevel Staff: Managed 6 supervisors, 9 customer service agents, and 135 couriers. Assigned and reviewed work and set completion dates and milestones. Developed performance objectives and measured and evaluated performance against metrics. Trained and mentored the sales management team to strengthen and improve customer service and achieve sales goals. Determined staffing requirements. Oversaw all hiring, coaching, training and development of subordinate staff. Leveraged diversity to build strong teams. Proactive in enforcing EEO in the workplace. Effectively handled cross-cultural issues. Show less

Air Support Control Officer, Primary MOS 7208 Directed and coordinated air support missions. Supervised 30 Marines. Administered 10+ million dollar accounts. Honorable discharge. 10 Point Preference. Extensive military training, including completion of Command and Staff College. Detailed list available on request. + Recipient of 15+ awards and commendations, including the Navy Achievement Medal with Star, Navy Commendation Medal and Good Conduct Medal with Star.

B.B.A, Business Administration, Information Systems

Activities and Societies: U.S. Marine Corps

Advanced Master Certificate In Lean Six Sigma, 96.99

Certificate of Achievement in Lean Six Sigma Master Black Belt Certificate of Achievement in Essentials of Project Management Certificate.

Master Certificate In Organizational Leadership, 97.39

Certificate of Achievement in Strategic Organizational Leadership Certificate of Achievement in Essentials of Project Management.

Master Certificate In Lean Enterprise Solutions, 97.59

Certificate of Achievement in Six Sigma Green Belt (General Emphasis) Certificate of Achievement in Lean Six Sigma Certificate.

Master Certificate In Six Sigma, 98.40

Certificate of Achievement in Six Sigma Green Belt Certificate of Achievement in Lean Six Sigma Certificate of Achievement in Lean Six.