Gregory Clem Email & Phone Number

Prod Ops Manager ensuring product requirements and roadmaps account for operational needs, new features don’t result in user facing errors or break existing processes, and experiments are conducted effectively.- Acted as administrator for implementation of a collections tool, Katabat, identifying and documenting new logic and handling end-to-end testing; this thorough documentation and testing led to the new system, which handles sending out 50k outbound communications a day, not resulting in any P0 or P1 issues. - Plan and execute experiments on new communications methods, like a test with ringless voicemails that resulted in a 13% increase to payments from our treatment group, our key success metric. - Create and train on low-code solutions for operations users to complete tasks more effectively and get experiments launched quicker, like a Ruby script that cut weekly QA time from 2 hours to 5 minutes.

PM for two multi-disciplinary scrum teams building modular chatbots and retailer loyalty sites, working with engineers and stakeholders to define roadmaps and set scope of new or improved features.- Manage product backlog and create user stories for new packages and features to increase revenue; intervened when instant win features had stalled for 6+ months, leading to product being released in 4 sprints.- Use various quantitative data pipelines, including Google Analytics, MixPanel, and Facebook Ads Manager, to follow user journey from start to finish, test additional features/UX changes, improve customer experience.- PM for front-end retailer sites, working with internal and external engineers on new loyalty and couponing features; planned for refactoring to existing code base, expected to reduce time to deploy changes by 60%. - Collaborate with sales and marketing to create ROI calculators and identify workflows to improve efficiency.

Greater Seattle Area

Main operations and data person for 20-person startup startup, managing customer service, sales ops including sales tax auditing, and business intelligence, using advanced Excel, SQL, and Salesforce skills. - Salesforce administrator, validating data integrity for 200K+ records; to improve efficiency, including a new opportunity pool that saved the Director of Sales 100+ hours of work a year.- Owner support ticking system for customers, solving first tier issues and coordinating action from sales or second tier support, personally handling 1,000+ tickets a year. - Managed project to create payment automation feature, saving staff 8+ hours of work per payment period.

Database manager for national nonprofit, maintaining 15,000 CRM while providing IT support to 200 employees. - Managed project to update and combine two constituent databases, which streamlined data entry and reconciliation, reducing labor by an estimated 280+ hours per year.- Ran conferences using adaptive technologies to ensure deaf-blind participants’ needs were met.

Greater New York City Area

Intern turned staffer for small fundraising team, which raised over $7.5 million in 2013-2014. - Coordinated in-house and third party events, including The Race for the Cure attended by 13,000 people. - Proactively learned two databases to eliminate need to hire an outside vendor during an unexpected vacancy, saving the organization thousands of dollars while still meeting needs.- Identified processes to automate donor acknowledgement, reducing time spent on this task by 30%.

New York, New York

Edited and drafted press releases regarding local news and raising awareness for the 2013 Just Food Conference, which was attended by twice as many people as in 2012. Interviewed local leaders in the sustainable food movement, and wrote stories on their motivations and successes.

New York, New York

Constructed and edited press releases and PR for documentaries during the 25th and 26th seasons.Coordinated events with organizations like The New York Times and The Paley Center for Media.Complete general operations tasks to facilitate successful projects.

Bozeman, Mt

Planned and taught classes in various subjects for K-12 youth, including writing, speech, and improvisation. Coordinated plays, fundraisers, and intensive acting camps for 30 plus kids throughout the year.

Bozeman, Mt

Promoted to full staff member after four months as an intern, acting as the primary office support person.Researched voting issues, and created social media posts and campaign materials based on findings.Trained diverse group of volunteers and interns in proper data entry and cold calling procedures.Maintained directory of all Montana constituent recorders, ensuring contact information was up-to-date by reconciling with outside sources.