Gregory Copeland Email & Phone Number

Texas, United States

Baton Rouge, Louisiana, United States

- Drive sales and service- Maintain high level of customer service- Teach and ensure compliance with company policy and procedures - Maintain up to date product knowledge and operation- Ensure customers receive accurate parts/pricing for installer/foundation accounts- Send out daily/weekly installer sales account statements for collections- Verify operating cash and sales summary report- Prepare bank deposit - Daily DC returns- Update and maintain daily goals- Conduct daily/weekly inventory audits - Review and approve payroll

Provides supervision and development opportunities for hourly Associates in assigned area by hiring, training, mentoring, and evaluating performance.- Upholds the Company's Open Door Policy by meeting with Associates and listening to concerns, researching issues, reviewing Company policies and procedures, and providing resolutions for Associates, including proactively seeking out Associate comments and concerns by meeting with Associates in their work areas.Ensures compliance with Company policies and procedures by holding hourly Associates accountable; analyzing and interpreting reports; implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational reviews; developing and implementing action plans to correct deficiencies; and providing direction and guidance on executing Company programs and strategic initiatives.Models, enforces, and provides direction and guidance to hourly Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.Participates in community outreach programs, and encourages and supports hourly Associates in serving as good members of the community.Drives the financial performance of assigned area by ensuring that sales and profit goals are achieved and implements plans to correct any deficiencies; and scheduling and training associates to meet the needs of the customers.Drives sales in assigned area by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, cleanliness of the area; assessing economic trends and community needs; overseeing the stocking and rotation of merchandise, the removal of damaged or out-of-date goods; setting up, cleaning, and organizing product displays; securing fragile and high-shrink merchandise; and monitoring expenses within assigned area.

Baton Rouge, Louisiana

Maintain area of responsibility in accordance with company policies and procedures Serve as potential deterrent to criminal activityMonitor activity and store standards related to safety, OSHA Compliance, and basic customer traffic flowAssists with securing and safeguarding the assets of the facility and propertyFluent in APIS Case Management, Verint Video Review

Baton Rouge, Louisiana

Assist in driving the achievement of financial goalsAssist management with the supervision of associates by assigning duties, develop and communicating goalsTeach and ensure complianceMaintain area of responsibilityProvide Customer Service by identifying customer needsProvide guidance and direction to associates on customer service approaches and techniquesParticipate in hiring, recruiting, training, coaching, and evaluation of associatesOversee execution of merchandising plansFluent in the WIRE, GTA Portal, TMAT, SMART

Baton Rouge, Louisiana

Front EndSales FloorLogisticsGroceryPrice & Presentation

Baton Rouge, Louisiana

Complete daily store tour with the store manager Take detailed notes on areas of opportunity and priorities of the dayIdentify issuesUncover root causes of problemsOutline action plans for problems that are occurring

Baton Rouge, Louisiana

Front EndSales FloorLogistics GroceryPrice & Presentation

Baton Rouge, Louisiana

Customer Relations Front End Sales Floor Logistics Price & Presentation

Bachelor Of Science - Bs, Marketing

High School Diploma, General Studies