Solution Consultant bringing 20+ years of Information Technology Service Management and organizational transformation to the commercial accounts at ServiceNow.

PwC Software Alliance Director for all HP software at PwC representing Global HP Software, IT Service Management, Development Operations and key strategic relationships for PWC globally o Managed and supported client relationships with focus around IT Service Management (HP Service Manager) and Security (ArcSight, Tipping Point and Fortify)o FY14 had a sales responsibility of $17 M new sales and approximately $80 M in revenue contributionPwC/HP Director of Information Technology (IT) Service Management Alliance o Exceeded FY 2012/2013 goals by maintaining $5M in new sales and $17 M in contribution sales o Directed two projects in the areas of Asset Management and Software License Complianceo Led the PwC/HP IT Service Management Delivery Team focused around driving HP tool-based implementationso Responsible for go-to-market approach and assets to be internally leveraged, both within PwC as and HP software sales/professional services (developed marketing delivery approaches and campaigns based on Development Operations and ITSM for Cloud)o Responsible for planning/coordination for enablement of the IT service management Advisory staff (120+ consultants) within the Products, Financial Services and Washington Federal groupsSolution Developmento Developed Go-To-Market Strategy for HP Security Tools to address cyber breaches and security threats (ArcSight, Tipping Point and Fortify)o Responsible for creating and delivering solution-based training plans for 35 PwC consultantso Responsible to continually enhance delivery tools, approaches and solution strategiesDelivery Responsibilityo Addressed two large commercial security breaches for large retailer and evaluating the war roomso Directed multiple delivery managers in three accounts (3+ Million in delivery)o Directed counsel for IT Service Management based on the HP IT Performance Suite

HP/Accenture Relationship Manager and Technical Architect for HP hardware, software and services projectso Responsible for managing the HP sales and delivery within key accountso Developed Requirements Assessment Tool Kit utilized to drive delivery revenue Delivery Responsibilityo Largest mobile and fixed telephony in the US (18-month duration, $4M annual revenue) Responsible for the justification of the $65+ million-dollar outsourcing agreement Managed the IT Outsourcing Assessments for IT Unit based in Atlanta Managed process development team focused around IT Service Management (ITIL v3) Built processes (full ITSM Suite to be utilized for ISO 20K Certification) Managed teams during the outsourcing of infrastructure to Indiao Large Insurance Client (12-month duration, $2M annual revenue)  Managed the client relationship of Accenture’s largest insurance client  Managing the Service Management and ITIL initiatives for the three Accenture team members, over 20 client personnel and two strategic vendor partners Responsible for tool enablement, process development and organizational transformation o Large Pharmaceutical Retail Chain (12-month duration, $4M annual revenue) Managed process and organizational design for four concurrent projects. Led four Accenture team members and 15 client incident remediation specialists; as well as an Accenture ITIL and Service Management proposal

Director responsible for supporting the national sales organization and directing the delivery operations for four branches• Responsible for the integration between US based operations and India based operations in the areas of business development process • Aided in the management and organization of obtaining partner status at both Microsoft and Hewlett Packard• Direct the group of Technical Solutions Managers to providing a customer centric support organization that utilizes common practices around proposal, pursuit and opportunity management• Solely responsible for coordinating the training on internal systems including the Intranet, Knowledge Management and Customer Relationship Management• Have aided in growing the company from a 40 Million Dollar company to a 160 Million Dollar company• Have developed key sales tools and processes that have helped define the direction and business model across Adea’s Delivery, Recruiting and Sales

E-Technologies ManagerProject Manager responsible for delivering Knowledge Management, Content Management, Portal and Wireless technologies to the Fortune 500 clients at Accenture.• Managed implementations for three portals for the government sector that would enable WAP capabilities (6 million dollar project)• Managed the delivery of the Extranet to a 60 million dollar (consulting revenue) government client• Managed a state based Government Program Extranet (4 million dollar project)• Managed an effort to evaluate Wireless Technology and the impact to consulting practices• Developed two internal position papers to support future internal development and research efforts• Managed the development of a portal utilizing I-Planet, Interwoven and Autonomy• Lead two internal teams for research and development, which included Peer-to-Peer Technologies, Wireless Portals and Corporate Portal Strategies

Sales Generation and Practice Development On-Going efforts to support the growth of the newly developed Management Solutions and Services practice (MSS)• Closed sales opportunity of financial reporting custom developed system in large U.S. based motel chain (200 Thousand)• Closed sales opportunity of a budgeting and forecasting system integration to the largest regional shopping center owner 2 M• Sold the continuation of Deloitte & Touche’s involvement in a re-engineering effort to the leading U.S. Owner of multi-use properties 3 MClient ServiceTeam Leader for selection, adaptation and implementation of Essbase (multi-dimensional database) for Real Estate Budgeting System.• Managed several large scale system requirements gathering, system selections and full life cycle implementation projects• Developed final deliverable(s) to be presented to the several client steering committees• Managed the development of training, installation and user guides