Power Transmission Division

After a layoff due to an office closure I was stay-at-home dad to 3 young boys. I'd been with my prior employer for 10+ years.

2011 The Home Depot Lake Worth, TXFreight Team Associate (part-time, evenings) Offload trailers in receiving area Stock merchandise on sales floor Provide customer service and assist departmental associates on sales floor during store hours1998 - 2009 Verio, Inc (subsidiary of NTT Communications) Dallas, TX Billing Customer Care Manager At-Risk Accounts Receivable: during 2008, reduced the number of active at-risk accounts from 191 to 110 (goal < 100), reduced at-risk aging from $3.6 Million to $1.3 Million (goal < $2.5 Million), and maintained bad-debt write-offs < .5% (goal < 1%) Responsible for Credits and Adjustments Process in Arbor billing platform Managed up to 15 direct reports Responsible for departmental payroll and benefit time usage and accruals, 35 exempt and non-exempt associates Professional Growth at Verio: Associate in 1998, Senior Associate in 1999, Team Leader in 2000, Supervisor in 2000, Manager in 20011997 - 2000 Delta Air Lines DFW Airport, TXAirport Ramp Associate (part-time, evenings) Load and off-load luggage, freight, and US Mail from aircraft Operate bag tugs, belt loaders, and container loaders around aircraft 1996 - 1998 Internal Revenue Service Dallas, TXCustomer Service Representative Inbound and outbound call center Performed research in an accounts receivable setting Federal income tax law training 1996 R. W. Wilkinson Homes Inc. Colleyville, TXConstruction Superintendent Worked closely with company owner Bob Wilkinson Scheduled sub-contractor labor and oversaw their work Scheduled city code inspections at required points of construction process

Airport ramp operations at DFW Airport

Performed research in an accounts receivable setting.