• Work exclusively with Nissan North America’s “Protected Zone Security Project”• Provide technical support to NNA’s executive staff and other highly confidential data holders• Leverage strong technical skills to provide global network connectivity assistance for international traveling associates (Wi-Fi, LAN, and VPN)• Utilize Carbon Black (Bit9) for security file white-listing • Actively participate in an enterprise change management process for larger projects.• Lead MS Exchange 2010 site administrator within Nissan’s global exchange environment• Expertly configured Exchange 2010, TMG, ASA firewall, and Kemp Load Balancer to provide public access to exchange OWA• Researched and developed protected zone security model across windows 7, 8, 10 and MAC OS X platforms• Effectively utilize Service Desk, Remedy, and Service Now for support ticket remediation and issue resolution documentation• Successfully perform Dual Factor authentication troubleshooting• Conduct daily MS SCOM 2012 server monitoring (CPU, memory, low disc space, etc.)• Utilize Forefront Identity Manager to install domain CA user certs on USB eTokens• Oversee MS DPM 2012 client management including file recovery while utilizing MS SCCM 2012 to package and deploy commercial and custom applications.• Deploy operating system builds with MS SCCM 2012• Increase efficiency through training colleagues on new hardware and software

• Setup MS Exchange 2010 and migrated all mailboxes from exchange 2003• Facilitated the retirement of old servers (migrate files, applications, mailboxes, Dc promo, DHCP, certificate services, etc.)• Closely monitored daily windows sever health for storage, CPU, memory, logs, etc. • Performed VMware Administration including various Windows application servers• Configured ActiveSync for Exchange 2010 server to send mail to WP7 (replaced BES)• Developed our backup and recovery tools (Quest vRanger and vReplicator) and Recovery Manager for exchange to allow for mailbox level data restores• Designed and implemented Track IT as our Support Desk Management Solution• Setup Servers Alive to provide 24/7 server downtime alerts and successfully implemented Dameware for remote IT support• Designed corporate share drive with easily managed AD security access groups for department shared files• Published the new SharePoint environment to replace their outdated php intranet• Re-organized AD and Group policy into computer site OUs for phased deployments• Researched and deployed IS Protector for HDD encryption and remote data deletion• Reorganized our Network printers to a static IP Range outside of DHCP• Successfully deployed NetMotion Wireless VPN to replace Cisco IPSec VPN • Programmed, deployed, and maintained Ironport Web and mail appliances

• Re-Invented the Helpdesk into TideWell Technical Support through the foundation of a renewed emphasis on customer serviceo Improved surveyed employee confidence by 25 percent in 2 years• Authored an operations and training manual to establish expectations and consistency of standards• Enhanced performance level by hiring, recognizing and coaching support specialist to recognize their potential• Proactively empowered all new TideWell colleagues through developing and teaching a Monthly "Computer 101 Orientation Class”• Developed and coordinated online "webinar" training sessions for colleagues to develop technical skills• Redesigned the data structure and appearance of our corporate SharePoint websiteand published this site for external accessibility with security

• Consistently provided technical solutions for a medical staff of 900• Provided software project management support for multiple software packages • Conducted an upgrade of Numara Track IT from version 6.5 to version 8• Served as support contact for Nextel Cellular Phones and Sprint Internet PC Cards• Researched and deployed Axis Security Network cameras for after hours monitoring of medical offices• Researched, purchased, and installed VeriSign Security Certificates• Researched and implemented a GFI Fax Server solution

* Provided effective leadership and decision making support for a technical staff of 22 associates * Coordinated a weekly changing schedule for the help desk (6), in- room technicians (4), and administrative network/convention technicians (12) based on hotel occupancy and convention groups in house * Developed an operations SharePoint website for a centralized knowledge base and communication central * Authored a Helpdesk Operations Manual which included directional vision/mission statements * Responsible for reviewing, interviewing, and hiring qualified applicants to meet the growing demands of our team

* Consistently provided technical solutions for a 1,500 associate enterprise hotel chain * Offered technical consulting services to contracted client companies with limited network engineer support deployed Windows Server 2003 domains for small commercial businesses (Active Directory, DNS, DHCP Scope, Remote Access, & File Server) * Performed Cisco switch I.O.S. port vlan configuration * Developed network connectivity troubleshooting through OSI model (UTP cable termination, tone generators, Fluke network analyzers, and packet capture)

* Offered PC support / repair to internal insurance agents and external customers * Provided administration support for a 150 computer network domain

• Developed an internally motivated appreciation for quality customer service