• Responsible and accountable for creating and executing strategic visions for the personal online and mobile platforms that map to the bank’s overall strategy. This encompasses all secure digital properties of the bank including wealth management, brokerage, Private Client Services, lending and commercial. • Partner with line units to understand their overall business strategy and devise the appropriate digital strategy to support them. • Responsible for planning and managing a multi-million dollar budget. • Manage day to day operations of the various digital platforms including client research and issue resolution, new project and product initiation, workflow and process optimization, defect prioritization. • Reorganized existing program structure to move from a waterfall development methodology to an agile methodology. Created scrum teams to quickly iterate and develop new features on our digital platforms.• Manage the Product Owner, Product Analyst, User Experience, Front End Developer, Technology Advocacy and Digital Research teams.• Help source and on-board off-shore development resources.• Business lead for the development of the personal and business portals. Implemented a client centric single sign on strategy.• Primary author on the Request for Proposal (RFP) for the mobile platform.• Lead cross-functional teams to implement Omni-channel initiatives (mobile platform, cardless ATM access).• Created operational efficiencies by working with our back office teams to replace paper workflows with automated forms and emails.• Work with prospects and clients to familiarize them with the bank’s digital channels offerings and how they may fit within their organization.• Key member of The Payments Council responsible for investigating alternative currencies and digital payment methods.• Formed the Digital Analytics team. Helped establish new reporting standards for all secure sites.

• Lead business owner responsible for creating and executing Harris’ online and mobile strategy of increasing revenue and enhancing the customer experience.• Defined, developed and launched a wide range of online and mobile products, services, and features that attract and retain customers and increase Harris’ competitiveness in the marketplace. Accountable for channel profitability.• Worked with the sourcing team to create and implement a new RFP process for eCommerce. Primary author on the RFP for eStatements, bill pay replacement, new account originations and funding.• Replaced existing bill pay provider with a new vendor – representing an annual savings of over $2M.• Managed a team of senior product managers and business analysts who are responsible for implementing new features and maintaining the site.• Managed our internal usability team consisting of a UX/UE lead and a designer.• Managed ecommerce vendors by meeting on regular basis to review service levels and overall product performance.• Managed escalated operational issues related to the products and coordinated field communications and training as needed.• Worked closely with the call center to improve processes and enhance multi-channel engagement for our clients.• Key member of the integration / acquisition teams for both Amcore Bank and M&I Bank.

• Responsible for the overall strategy, marketing/positioning, vendor management, and P/L for all electronic payments and presentment (EPP) and servicing at wamu.com. Develop the product strategy, timeline, and overall life cycle.• Business owner and manager for the online statements project. This project created the ability for customers to view and suppress their monthly account statements online. This resulted in an annual expense savings of approximately $20mm.• Business owner and manager for the least cost routing project for online bill payment. This project created the ability to send payments to multiple vendors based on the lowest available cost. This resulted in an annual expense savings of over $2.5mm.• Business owner and manager for online check images, interbank transfers, on-us payments (lending).• Responsible for vendor management including the contractual relationships, service level agreements, and invoicing. Serve as the subject matter expert during contract negotiations.• Represented WaMu as the appropriate subject matter expert at various industry events. Maintained a working knowledge of emerging technology trends and monitor industry and competitive best practices.• Communicated wamu.com overall strategies to other business segments within WaMu (e.g. commercial, lending, credit card, etc.). Evaluated the needs of the line of business and facilitate project/product implementation as needed.

Coordinated training programs for Windows 2000 (pre-release) for MCSE and MCSD certification tracks. Designed and wrote various marketing collateral pieces. Maintained marketing content on various public websites. Assisted with managing the Windows 2000 Training Initiatives booth at Comdex and PC Expo (staffing, collateral, set up, etc.).