As QA Manager, I focus on leading and optimizing our QA processes to ensure high-quality deliverables for the third-largest U.S. life insurance company. A glimpse of my core responsibilities: Lead a seven-person QA team and 43 global contractors, managing resource allocation, hiring, and onboardingDevelop, implement, and document best QA practices, including test planning, case management, and documentationPartner with support and business users to formalize business acceptance and beta testingCollaborate with risk and security teams to ensure proper data handling in test environments

As Senior Manager, QA, I focused on leading and optimizing our QA processes to ensure high-quality deliverables and efficient operations. What I accomplished: Managed a team of 13 direct reports comprised of automated and manual testers, as well as an offshore team of eight testers, overseeing daily activities such as hiring, goal setting, performance evaluations, and team buildingDeveloped an organizational structure for the QA group, adding two managers to delegate responsibilities and provide career growth opportunities; collaborated with Testing, Scrum, Dev Leads, Customer Support, and Operations to streamline testing processesLed process improvement efforts, including implementing Playwright for test automation, which improved stability and reduced test execution time; integrated TestRail with Slack and consolidated test case management systems into a single tool/processReduced costly legacy deployments from bi-weekly to as-needed, freeing up resources for new initiatives, and partnered with Operations to implement a production monitoring system using test automation scriptsEstablished a post-deployment verification testing process and developed a cohesive performance testing framework, reusing scripts with Artillery for dashboard testing

In this role, I focused on managing and optimizing QA processes for multiple product lines within the transportation industry (the company is formerly known as Omnitracs and Roadnet). My core roles and responsibilities:Managed a team of software test engineers for various product lines, including web, mobile, server, WPF client, and hardware in AWS, SQL, .NET, C#, WPF, MVC, Bootstrap, Android, and iOS environmentsLed onshore and offshore test engineers across multiple scrum teams in an Agile SAFe environment; planned and managed testing activities, estimates, and schedules for manual, automation, and performance testingLeveraged Jira to track issues, manage release readiness, and gather testing and defect metrics for product quality; documented and organized test processes, plans, results, and production release/upgrade/rollback processes in ConfluenceConducted root cause analysis of production issues and led cross-functional meetings to drive improvements in testing and engineering qualityDeveloped and implemented repeatable automation and performance test frameworks, reducing regression testing cycle time and increasing production release frequency from semiannual to quarterly

As a QA Analyst, I focused on leading testing efforts and optimizing QA processes to support financial applications. A glimpse of my core responsibilities:Led a team of eight testers on a project transforming at-risk clients into revenue-generating clients, and managed a team of three for the Federal Reserve Transition Project, developing and implementing repeatable testing methodologies for QAHeaded all testing activities, including producing testing estimates, developing test schedules, and defining testing approaches and environment requirements, ensuring comprehensive coverage through smoke, functional, regression, and performance testingDeveloped and managed processes for manual web performance, end-to-end functional testing, defect review, and test case accuracy verification, enhancing collaboration while supporting financial applications in web and client-server environments

As a Business Systems Analyst, I focused on developing and implementing testing methodologies and supporting system enhancements for the firm's diverse applications. Some of my responsibilities and accomplishments:Developed and implemented a testing methodology for converting the touch-tone Plan Account Line to a natural language system; planned and executed testing activities for the NLU Conversion Project, and provided production supportEvaluated service requests for system enhancements used by customers and phone representatives; worked with developers to gather development and testing estimates, and conducted automated performance and regression testing using Segue toolsCoordinated testing efforts, organized defect reports for managers, and led testing teams; assisted in developing and delivering a training program for new team members, and provided testing estimates for project managers to aid in budgeting and planning