Gregory Dedecker Email & Phone Number

Raleigh, Nc, Us

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

-Serve as the trusted point of contact for 260+ SMB clients across the customer lifecycle; onboarding, adoption, and renewal.- Strive to maximize a client’s ROI; Drive faster time to value to improve the overall experience- Maintain annual renewal goals accompanied by exceeding all other metrics- Increase retention by working with clients to ensure our SaaS platform is optimally configured, meeting their needs, and integrated into their daily workflow and current systems.

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

- Serve as the trusted point of contact for clients across the customer lifecycle; onboarding, adoption, and renewal.- Conduct online training sessions to new clients and lead onboarding process to ensure success rate.- Partner with clients to define/understand business goals and develop a quarterly marketing content calendar.- Drive active use proactively by working with clients to ensure our SaaS platform is optimally configured, meeting their needs, and integrated into their… Show more - Serve as the trusted point of contact for clients across the customer lifecycle; onboarding, adoption, and renewal.- Conduct online training sessions to new clients and lead onboarding process to ensure success rate.- Partner with clients to define/understand business goals and develop a quarterly marketing content calendar.- Drive active use proactively by working with clients to ensure our SaaS platform is optimally configured, meeting their needs, and integrated into their daily workflow. Show less

Raleigh, North Carolina, United States

- Pioneered the role at the organization to assist Customer Success Managers.- Project managed the success team process to ensure the maximization of the customers’ and success team’s schedules.- Tracked customer interaction via customer success platform and identified any areas that presented retention risk.- Provided reporting to the success team and leadership on success metrics.

Raleigh, North Carolina, United States

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Provide Zoning and Construction Drawings for Telecommunication Companies. Communicate with Engineers, Project Managers, and Lead Designers to revise and finalize drawings. Prepare Flood, Soil, Parcel, and Planting plans for customers. Design Road Repairs with our Civil Engineers to maintain our sites and ensure customers can access them. Work on efficiencies and innovations to improve the internal process for providing drawings including:• Updating Templates• Organizing files in folders… Show more Provide Zoning and Construction Drawings for Telecommunication Companies. Communicate with Engineers, Project Managers, and Lead Designers to revise and finalize drawings. Prepare Flood, Soil, Parcel, and Planting plans for customers. Design Road Repairs with our Civil Engineers to maintain our sites and ensure customers can access them. Work on efficiencies and innovations to improve the internal process for providing drawings including:• Updating Templates• Organizing files in folders for easier access• Creating and improving blocks and Tool Palettes• Managing internal warehouses• Working within a designated group to focus on innovations• Managing a document tracking any changes/innovations made• Presenting efficiencies with Power Point internally Show less

Raleigh-Durham, North Carolina Area

Greenville, North Carolina Area

Industrial Engineering Technology, Engineering

Industrial Technology Management (Minor), Engineering

High School Diploma