Gregory De La Rosa Email & Phone Number

Bell, California, United States

Responsible for onsite operations for a working 1.5-acre farm, garden and its associated facilities including a commercial greenhouse.Manage employees and farm-related contract services.Established a social enterprise sales program while overseeing fulfillment of all sales orders.Maintain records of sales, process payments, and adhere to tax regulations.Create, implement, and maintain a farm plan to include: growing activity (crops, orchard, garden & greenhouse), ongoing farm operations & maintenance, site improvements, and other farm-related activities.Serve as the onsite point of contact for all visitors, partners, volunteers.Provide program and event support as needed, including attending sponsored events and fundraising events at the farm.Oversee all onsite aspects of Community Volunteer events, including planning activities,staff scheduling, and logistics, as needed.Handle expense management of the Farm Operations budget.Liaise with The Salvation Army’s Kitchen & Operations staff to ensure maximum usageof produce, determine crops and production needs, and educate kitchen staff on produce options.Develop and implement a Farm Safety manual and program.

Bell, California, United States

Responsible for greenhouse production of nursery stock, microgreens, and hydroponic leafy greens.

Bell, California, United States

I am in charge of managing seedling production in the greenhouse at the company's Los Angeles farm.

Ontario, California

For all duties and responsibilities, manager will take ownership of any issue, problem, or error that could potentially impact the policyholder and/or loss participant.Supervises, evaluates performance and recommends salary changes for personnel. Responsible for recommending promotions or disciplinary action of direct report. Primary responsibility for interviewing and selection of new personnel. Will also assist with other staffing decisions. Responsible for balancing workload within the area of responsibility.Maintains service standards, reporting procedures, statutory compliance, and the efficient operation of the direct reporting groupProvides continuous training and support to personnel.Handles and directs resolution of problems, complaints and general public relation ("customer service") issues which arise concerning claims service.Extends coverage, reserve and settlement authority on losses which exceed individual levels.Maintains current knowledge of changes in state/area and helps develop and implement policies and procedures which impact claims processing.Assists in monitoring and controlling allocated/unallocated expenses and payment severity.Assists and/or directs special projects or requests.Responsible for the communication , implementation and monitoring of procedural changes and company programs

Ontario, Ca

Investigate the facts of loss, determine and verify coverage and liability, evaluate settlement value and settlement options and negotiate material damage claims.Responsible for maintaining and growing a relationship between National General Insurance and current policyholders and loss participants.Identify customer needs and works to meet those needs using appropriate customer service skills.Developed a basic understanding and knowledge of state laws and regulations applicable to claims handled, including state unfair claim practice laws.Developed a basic understanding of the insurance industry and the organizational relationships of the company such as Policy Ops and Marketing.Receive initial claim assignments and verify/investigate coverage, liability and damages and document all appropriate information.

Huntington Beach, Ca

Assist in creation and tracking of PO’s and invoicesAssist in tracking and scheduling samples for photoshoots Planning and execution of retail POP and promotional materialsProduction of printed materials for inside and outside sales repsAssisted with day to day duties as needed

Greater Los Angeles Area

Handled 200+ daily inbound and outbound calls from clientsUtilized strong negotiation skills while managing customer accountsAs a team lead, investigated and handled escalated calls and customer complaints using agent monitoring systems (RTR)Used Microsoft Excel for data analysis to convert agent collections data to useable charts for agent mentoring and goal tracking.Assisted agents with talk-offs, approaches, and rebuttals from customers; collected and ran future dated credit card transactions.

Greater Los Angeles Area

Greeted and sat guestsReceived and entered food and drink orderDelivered orders and maintained table as neededMaintained cleanliness of areaRestocked as needed