Greg Derwart has led teams and projects in the private, government and nonprofit sectors for over 20 years. A senior level operations executive focused on mission and growth, he is a proactive change agent who emphasizes innovation, process improvement, and the creation of a motivating, engaging and empowering team culture. This foundation is what drives a positive customer experience, which, in turn, creates an invaluable brand reputation. A Harford County, MD native, Greg is active in several community and professional organizations, including the Bel Air Rotary Club, the Community Foundation of Harford County, the Highland School, the Harford County Chamber of Commerce, and the Al Cesky Scholarship Fund. He also co-founded the Chesapeake Chapter of the Customer Experience Professionals Association. Greg was a 2011 recipient of the Maryland Daily Record’s VIP List Successful by 40 Award, was named by the Chesapeake Human Resources Foundation as a 2011 Fellow, and was awarded the SmartCEO Executive Management Award in 2013. He earned a bachelor’s degree from the University of Maryland, College Park, a master’s degree from the University of Baltimore, and is a Certified Life Coach. He published a book on goal planning in 2021 called The New You which is available on Amazon.com.