• Create credit evaluation feature trees and feature sets. • Modify credit management process flows for global credit implementation.

• Create Functional Design (FD) and Business User Requirement (BUR) documents during implementation of a Service Request (SR) from the State of Texas. • Lead in person meetings with State Stakeholders, Developers, and Ops members. • Gather the Organization, system, and project impacts from external & internal teams.

• Created High Level Design (HLD) Documents with business/systems use cases to support the development of business user requirements. • Conducted requirements based meetings with the Home Loans and Insurance Technology (HL&IT) Line of Business, Development, Quality Assurance teams, and Analytics team. • Facilitated the enhancement of the CLAIMS and DOCS internal applications within the Bank.

• Gathered requirements directly from the HL&IT Line of Business. • Documented pain points, and produced Visio process flow charts during joint application design (JAD) sessions with subject matter experts in the home loans receipt/funding process.