Gregory Brian Doke

Gregory Brian Doke Email and Phone Number

Fullstack Academy Cybersecurity graduate | Experienced Customer Service Professional | Seeking Governance Risk Management Compliance (GRC) opportunities | Open to Relocation @
Gregory Brian Doke's Location
Jacksonville, Florida, United States, United States
About Gregory Brian Doke

I am actively seeking opportunities in the field of cybersecurity where I can leverage my diverse work history and experiences to enhance my career. I bring a wealth of leadership experience having managed various facilities and programs at an entry-level to middle management level along with analytical skills in Quality Assurance, Customer Service, Teaching/Education and Coaching, Account Management, Billing (including all parts of Revenue Cycle planning, Invoicing, Order Management, and Customer interaction and negotiation), and Accounting (including Bookkeeping, Accounts Receivable & Payable, Cash Applications, Petty Cash, and Retail Reconciliation and Management). My background encompasses various healthcare fields (including Medicaid/Medicare and private insurance medical billing, service providing and auditing; durable medical equipment sales, services, and logistics; a corporate approach to IT management & coordination, super user applications and implementation; and HIPAA compliance in provider, insurance, and medical records settings and applications), education and coaching settings (pre-K through adult learner levels in formal, informal, educational institution and community based settings), and restaurant and retail industries in multiple locations and levels across diverse employee and customer groupings at multiple city, county, state and internationallu separated facilities. My experience has provided me with a comprehensive understanding of multiple-level positions and cross-departmental responsibilities within in-house networks and layered security settings. I have a strong grasp of HIPAA regulations and their application across all stakeholders. Additionally, I was a beta tester for Oracle O-15, which has honed my technical skills. Recognizing the utmost importance of cybersecurity in preserving confidentiality, integrity, and availability, I am continuously building upon my educational foundation to develop and refine my transferable skills from each of my previous roles. Additionally, I previously held a federal security clearance as part of a previous employment. I am eager to discuss these strengths further and explore how they can be an asset in a cybersecurity career.

Gregory Brian Doke's Current Company Details
Gregory B L.L.C.

Gregory B L.L.C.

Fullstack Academy Cybersecurity graduate | Experienced Customer Service Professional | Seeking Governance Risk Management Compliance (GRC) opportunities | Open to Relocation
Gregory Brian Doke Work Experience Details
  • Gregory B L.L.C.
    Career Transition
    Gregory B L.L.C. Mar 2024 - Present
    I am currently relocating to a different job market for a more robust cyber security service base. My consulting business is undergoing formalized completion and applicable documentation for consulting in Georgia and Florida. This business will include Cyber security concepts as they align to my other professional skill sets, especially in regards to my transferable skills listed on my resume (please contact me for a copy of my resume!!). During this break I am seeking additional employment opportunities while continuing to apply to Cybersecurity and GRC positions for which I do qualify. Any networking opportunities or suggestions for employers or professional resources to use are greatly desired and welcomed.
  • Gregory B L.L.C.
    Owner
    Gregory B L.L.C. Mar 2024 - Present
  • Chipotle Mexican Grill
    Service Leader
    Chipotle Mexican Grill Jan 2024 - Feb 2024
    Newport Beach, California, Us
  • Chipotle Mexican Grill
    Kitchen Lead
    Chipotle Mexican Grill Feb 2023 - Jan 2024
    Newport Beach, California, Us
    -Ensures all health and safety regulations were met by performing daily labeling checks on over 50 individualized food containers-Performes safety checks on chemical levels in sanitizing dish washer machine and food preparation sink areas. -Communicates with service leads and managers to determine if training or discussion is needed to improve EcoSure inspection scoring and internal audits for food safety compliance.-Interacts with customers to ensure order accuracy and quality service satisfaction.-Leads morning prep crew as Kitchen Lead in team environment. -Acts as subject matter expert and assists team members with timely completion of assigned duties. -Corresponds with leadership to assign roles for the daily activities. -Interacts with customers to ensure order accuracy and quality service satisfaction.
  • Allstate Benefits
    Customer Service Specialist
    Allstate Benefits Oct 2021 - Oct 2022
    Jacksonville, Florida, Us
    -Adhered to all governance regulations concerning health information discussion and distribution in regards to HIPAA and all federal, state, local and company standards.-Performed Quality Assurance reviews of more than 35 new hire trainees. -Coached more than 35 new hire trainees in the adherence to Health Information Privacy and Protection Act (HIPAA) and all federal, state, local, and company standards. -Demonstrated the ability to interpret policies, rules, regulations (including HIPAAregulated data), etc and discussed them with customers to answer their questions and respond to their requests. This included conflict resolution and de-escalation techniques.-Utilized research resources that included internet websites (i.e. Google.com) and internal databases to answer customers’ requests for information on claim status results. -Operated Avaya call center call management and Quality Assurance tracking software for daily use. -Took between 5 to 50 calls per day.
  • Ricoh Usa, Inc.
    Senior Billing Specialist
    Ricoh Usa, Inc. Feb 2015 - May 2019
    Exton, Pa, Us
    -Maintained direct customer interaction over multiple platforms including email, formal mail, phone calls, screen sharing, and video conferencing. -Trained in the use of Oracle R12 software including “super user” access and manual invoice creation.-Used Microsoft Office suite with advanced use of Excel including ad hoc customer facing report generation. -Beta tested Oracle O-15 database.
  • Manpower
    Technical Support Specialist
    Manpower Jan 2015 - Jan 2015
    Milwaukee, Wi, Us
    -Training position at State Farm call center in Metro Atlanta through staffing Agency.-Trained as incoming technical customer care specialist on level 1 sales application technical support for State Farm agents. -Remotely took control of agents’ computer system in order to diagnosis error in application submission and advise how to resolve issue or escalate to tier/level 2 support specialists.
  • Midwest Medical Enterprises
    Logistics Manager
    Midwest Medical Enterprises Aug 2014 - Dec 2014
    -Utilized Salesforce Software to create purchase orders and shipping labels to send Durable Medical Equipment (DME) to customers throughout the United States. -Utilized insurance verification portal to determine customer’s insurance options for application to DME orders. -Adhered to all laws and regulations in regards to HIPPA and all federal, state, and local.
  • Midwest Medical Enterprises
    Billing Specialist
    Midwest Medical Enterprises Apr 2014 - Aug 2014
    -Billing and coding specialist with Midwest Medical Enterprises. -Validated insurance coverage for Durable Medical Equipment benefits and routed cases to customer service specialists to contact for placement and fulfilment orders.
  • Gateway Behavioral Health Services Llc
    Program Manager
    Gateway Behavioral Health Services Llc Sep 2008 - Apr 2012
    -Facilities and program manager of three day services training facilities for adults with developmental disabilities (DD) and state funded residential services across Glynn & Camden counties.-Evaluated, generated senior leadership reporting, and responded to incident reports that resulted in changes to facility and/or company policies and procedures. -Generated a new employee division specific curriculum to train new employees in writing incident reports, documenting extensive serviced based notes, and adherence to HIPAA and all other federal, state, and local regulations. This resulted in a 80% improvement in scoring to Medicare audit reviews and resulted in a 100% reduction in audit failure paybacks. -Assisted in writing a successful grant submission for creating a mobile crisis unit program. -Evaluated 25 employees in performance and regulatory adherence. -Reviewed company and program policy and procedures to update, expand, clarify, and refine standing protocols as needed.

Gregory Brian Doke Education Details

  • Fullstack Academy
    Fullstack Academy
    Cybersecurity Bootcamp
  • Valdosta State University
    Valdosta State University
    Music Education
  • Valdosta State University
    Valdosta State University
    Music Teacher Education

Frequently Asked Questions about Gregory Brian Doke

What company does Gregory Brian Doke work for?

Gregory Brian Doke works for Gregory B L.l.c.

What is Gregory Brian Doke's role at the current company?

Gregory Brian Doke's current role is Fullstack Academy Cybersecurity graduate | Experienced Customer Service Professional | Seeking Governance Risk Management Compliance (GRC) opportunities | Open to Relocation.

What schools did Gregory Brian Doke attend?

Gregory Brian Doke attended Fullstack Academy, Valdosta State University, Valdosta State University.

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