-Define and execute the end-to-end operating plan for a high volume full service restaurant with 175 seats and 40 total staff. -Managed all business operations achieving a $1.8M revenue in 2022 and a $2.1M revenue for the 2023 fiscal year.-Reoriented and mentored 4 managers to build a culture of accountability for operations and the guest experience.-Analyzed all restaurant operations before developing and successfully executing a comprehensive 7-week renovation plan that optimized layout for improved flow and efficiency, expanded the patio area to add revenue, and increased kitchen storage. -Expanded revenue opportunities by launching, advertising, and successfully completing over 30+ promotional campaigns, week-long features, and events to spread brand awareness, increase repeat business, and engage the local community.-Private event coordinator, establishing minimum spending, optimizing budgets, designing custom menus and providing day-of support while working directly with clients and staff to ensure alignment on requirements, expectations, and changes.-Partnered with the bar manager to create and launch unique cocktails for weekly features with full bar program seasonal overhauls every 6 months; from R&D and tasting to sourcing, costing, marketing, and staff training. -Developed opening/closing checklists and preventative maintenance schedules to protect health/safety, ensure compliance with all store policies and government regulations mitigating operational and financial risks.-Designed and implemented a new FOH training program with an updated handbook, orientation day schedule, onboarding package, role guides, server tests, menu knowledge cards, and spec sheets to increase staff performance and retention.

-Maintain a clean, welcoming, service minded environment that is appropriate for patrons, the brand, and day part.-Complete opening/closing duties, daily tasks, and nightly inventory ensuring bar readiness and success.-Deliver phenomenal customer service to all guests in order to gain regulars and build repeat business.-Expertly able to craft a plethora of quality cocktails with speed and efficiency.

-Hired, trained, coached, and managed a team of 30+ servers, bartenders, and hosts focusing on customer service, support, and experience, as well as consultative selling to increase revenue generation.-Awarded 2017 Service Inspired Restaurant Group’s Location of the Year for exceeding all business goals.-Selected to transfer to a new location to train staff on best practices and service standards to improve the customer experience, restaurant reviews, and brand perception in the community.-Engaged directly with guests to proactively identify and resolve any issues, gather feedback on food/beverages/service, and build relationships to increase customer loyalty and brand awareness.-Monitored and audited food/beverage quality to align with company standards and health regulations.-Protected physical assets and restaurant security by following all restaurant opening and closing procedures.

-Guided customers through service delivery from store entry and order to pick up and exit while creating a welcoming, inclusive environment with personalized friendly service.-Provided personal menu recommendations according to customer preferences and dietary needs while answering specific product questions about the preparation and serving methods of each beverage.-Maintained café and equipment cleanliness at all times to ensure compliance with all store policies.