Greg Errey Email & Phone Number

Kitchener, Ontario, Canada

Kitchener, Ontario, Canada

Kitchener, Canada Area

• Lead, and coordinate IT systems infrastructure for Canada region.
• Develop high performance talent to support required competencies and technologies.
• Lead IT goal setting process, development of departmental KPIs
• Conduct performance reviews, assess team skills/competencies, identify training needs.
• Talent acquisition-recruitment to facilitate team growth in support of business initiatives.
• Influence departmental budget based on analysis of future needs, and business growth.

Kitchener, Canada Area

• Systems administration team lead, national systems infrastructure subject matter expert.
• Foster collaboration and team cohesiveness.
• Team goal setting, priority consultation, development and coaching.
• Assess & promote functional priorities aligned with ongoing business initiatives.
• IT Systems infrastructure planning, development, design, support, monitoring.
• Meticulous execution of departmental requests and new technology implementations.

Kitchener, Canada Area

• Design, Configure, Support, upgrade and administrate national datacenters.
• Administration of server, data storage, back-up and recovery infrastructure.
• Configure, deploy and support of application and software services for client facing systems.
• Needs analysis, risk assessment, risk management and mitigation.
• Business continuity, disaster recovery planning, test execution.
• Manage projects from assessment to development, research, design and execution.

• Troubleshooting/resolution of technical inquires in diverse, fast paced environment.
• Providing technical support/solutions to approximately 2000 employees globally.
• Focus on delivery of excellent customer support to internal employees.
• Accountable for procurement, deployment, laptop, desktop, mobile device support.
• Support & troubleshoot application software and network connectivity issues.
• Support of messaging systems, file storage, file transfer, video conferencing and AV systems.

• Manage customer inquiries and organized workflow for support tasks and project initiatives.
• Agile multi-tasker that pivots between servicing internal clients and corporate systems.
• Highly skilled in written and verbal communications, both technical and nontechnical.
• Design and authoring of technical processes, documentation and project reports.
• Operating systems design and deployment through Microsoft SCCM.
• Drives continuous process improvements exceeding customer requirements.

Kitchener, Ontario, Canada

• Precision Assembly of digital projection systems and sub-assemblies.
• Process and procedure development, adaptation and audit facilitation.
• Training and coaching new team members on assembly procedures and processes.
• Preliminary testing of assembled projection systems following assembly.
• Early failure identification and consultation with manufacturing engineering teams.
• Cross-functional collaboration; engineering, test development, business analyst teams.

Information Technology Support Services Diploma

Graduated with Distinction

Education record