Gregory Eyster Email & Phone Number

Holly Ridge, NC, US

Keene, New Hampshire, US

Wilmington, NC, US

• Advise financial institutions on gold standard Informatica practices in regard to managing transitioning data between core services and nCino.
• Configure net new and update mapping translations between flat file extracts and Salesforce fields.
• Create simple and complex Informatica tasks based on requirements set by financial institutions.
• Troubleshoot data sync issues and provide efficient, scalable solutions to resolve errors.
• Monitor integration transactions in ICRT environments and review XML files to ensure data integrity and troubleshoot error messages.
• Migrate data in SFDC orgs utilizing industry leading ETL tool.

Wilmington, NC, US

• Collaborated with personnel company-wide to provide feedback and customer sentiment on productized and in development integrations.
• Served as a primary technical resource ensuring that accurate and concise information is passed to internal personnel and customers.
• Developed and deployed an individual integration ownership initiative for Support Engineers which led to an increased knowledge base of complex integrations such as IDology and jXchange.
• Reviewed and approved Product Development Issues for Professional Services and collaborate with Product Development to ensure an efficient and scalable solution.
• Provided support for enterprise customers and assisted Primary Support Engineers in solving complex integration errors.
• Conducted comprehensive and high-level training for new team members to ensure readiness to face difficult integration cases.

Wilmington, NC, US

• Developed a working knowledge of industry leading financial software built on the Salesforce platform.
• Configured and troubleshot automation processes leveraging Salesforce process builders, workflow rules, and flows.
• Created out of the box and custom reports and dashboards for customers with a diverse variety of analytical requirements.
• Reviewed business requirements set by customers and provided custom, scalable, and best practice solutions to reduce bottlenecks and increase efficiency.
• Provided a white glove customer service experience in accordance with nCino core values via qualityand informative communication.
• Fostered positive working relationships with several nCino/Salesforce administrators at various financialinstitutions.

US

• Responded to 15-30 technical requests per day in person and via phone for Windows and Mac OS devices and programs.
• Responsible for diagnosing and troubleshooting system errors, basic network errors, and peripheral malfunctions across over 700 devices.
• Monitored over 700 devices for use compliant to Onslow County Technology Acceptable Use Policy and Responsible Use Guidelines.
• Provided user training on Microsoft Office software and basic computer operation.
• Performed installation, upgrading, imaging, maintenance, and repair of Dell systems and peripherals.
• Assisted with the development and execution of departmental summer device refresh project and county-wide software update project.

Mysore, Karnataka, IN

• Provided consultations and installations on SOHO systems and networks.
• Performed on site repairs and maintenance on residential PC systems, Macs, and peripherals.
• Educated clients on appropriate software suites in accordance with their needs.
• Diagnosed malfunctioning systems and completed necessary repairs.

Great Falls, MT, US

• Created and deployed images utilizing virtual machines and KACE imaging software.
• Provided tier-1 and tier-2 levels of support to end users.
• Deployed desktop systems, peripherals, and VOIP devices and ensured proper functionality.
• Responsible for assisting the network administrator with troubleshooting network connectivity issues as well as the installation of network devices.

Randolph AFB, TX, US

• Developed plans, policies, procedures, and detailed instructions to implement programs.
• Maintained accountability of classified government assets.
• Responsible for maintaining and repairing onsite desktop systems and peripherals.
• Trained personnel on information security and basic computer security practices.