Greg Feldmann Email & Phone Number

Grimes, IA

• Provided exceptional customer service and sales support to over 100 customers within the Des Moines market.
• Established and maintained a rapport with customers to ensure service agreement renewals and minimize account turnover.
• Resolved customer concerns by developing problem resolution plans and communicating issues to the customer.
• Increased new business by identifying and pursuing quality sales leads.

Des Moines, Iowa Area

• Directed restaurant operations for a Bruegger’s location doing $1 million in sales annually.
• Led the restaurant to their top sales, profit and customer satisfaction levels in history, including ranking as the #1 restaurant in the country.> Increased sales over 18% in two years; increased EBITDA 20% over prior.
• Responsible for budget and P&L oversight.
• Analyzed historical data, current trends and upcoming promotions to project future sales and staffing demands.
• Executed effective inventory and purchasing control measures to reduce waste while simultaneously ensuring readiness to meet the demands of cyclical sales patterns and special events.
• Ensured an exceptional customer experience through friendly service, a welcoming and clean environment and quality food preparation.

Coralville, Waterloo And West Des Moines Iowa

• Managed operations for a restaurant location doing over $4 million in annual sales and serving 3,500-5,500 customers a week.
• Earned the Diamond Club award, given to the top 5% of Red Lobster restaurants.> Increased sales for six consecutive years.> Made significant contributions to reducing waste and increasing food quality through process.
• Responsible for food inventory management as well as profit and loss accountability.
• Generated weekly schedule and daily work assignments for over 80 crew members; ensured adequate staffing levels that were aligned with seasonality in sales.
• Accurately forecasted weekly sales volume in order to effectively manage labor and inventory.
• Conducted hands-on skills training for new hires as well as cross-training of existing staff to ensure adequate coverage in all service areas, including front-of-house and culinary.

Coralville, IA

• Manage day to day operations at a small upscale restaurant.
• Provide a welcoming and friendly environment for guests.
• Monitored front-of-house inventory and placed weekly supply and beverage orders,
• Insured guest’s satisfaction by providing top notch service.
• Consistently increased year over year sales.
• Employee of the Year, 2004

Bachelor’S Degree, Organizational Communication, Leadership And Business

A communication degree focused on leadership and business. Core communication classes and business classes such as Accounting, Micro.

Pc & Internet Programming

PC and Internet Programming