Greg Ferris Email & Phone Number

As a proven, highly-qualified professional with extensive experience leading data center and technical support operations, I am confident that you will find me the ideal candidate to fulfill your executive management needs. I offer strong technical, problem solving, multitasking, and communication skills as well as a successful track record of working within high-pressure, real time environments and consistently meeting SLA goals and client expectations. Furthermore, I am an ITIL certified professional with a background of managing large-scale operations, reducing system downtime, optimizing team performance, resolving issues/problems, and producing cost savings. During my tenure at Morgan Stanley, I utilized my expertise in crisis management, IT infrastructure, strategic planning, process improvement, implementation, training/development, and team facilitation to contribute to the following:• Oversaw 4 shifts, 6 managers (1 VP), and 16 associates at a 24x7 real-time trading data center. Managed and maintained the firm’s mainframe applications and batch processes; monitored and controlled fault isolation and resolution along with corresponding root cause analysis teams; and resolved issues that impacted infrastructure and major applications along with delays that affected production SLAs.• Improved the overall performance of the data center operations team; consistently met SLAs and OLAs with an outstanding success rate through management restructuring, process improvement, training, and program development. Drove efficiencies in communicating and standardizing policy/procedures, talent management, and shift oversight as well as significantly increased personnel expertise through a knowledge and training initiative.

Listed skills include Data Center, Itil, Risk Management, It Service Management, and 12 others.