Gregory Finnell Jr Email & Phone Number

Dallas, Tx, Us

Shipside Position

Provided support for Micros POS applications and hardware, including user ID card activation and printer configuration, achieving a seamless and efficient guest experience.Set up and troubleshot eCruises systems, ensuring synchronized data on Apple iPads for guest check-ins, which enhanced operational efficiency and guest satisfaction.Collaborated with engineers to maintain automation systems' confidentiality, integrity, and availability, contributing to reliable and secure vessel operations.Demonstrated proficiency with various systems, including Azure, Active Directory, SCCM, Cisco Wi-Fi controllers, Fidelio, Amos, Micros, Silverwhere, Aline TV/IP TV systems, and IBM Bigfix, leading to improved system performance and management.

Sugarland, Texas

Conducted end-of-day accounting procedures with accuracy, including reconciling transactions and generating detailed reports, ensuring financial integrity.Delivered exceptional customer service by efficiently handling guest check-ins and check-outs, enhancing overall guest satisfaction.Maintained a secure and welcoming environment through thorough security checks and proactive assistance, contributing to a safe and pleasant experience for guests.Collaborated effectively with staff to ensure seamless operations and consistently upheld company standards, promoting a positive and efficient work environment.

Houston, Texas, United States

Managed SCCM and BigFix for effective Windows patch management, achieving a 98% accuracy rate in asset identification and a 20% reduction in system downtime.Administered Windows Server 2012/2016/2019/2022, Active Directory, and Group Policies, enhancing system performance and compliance.Executed software deployments, updates, and patch management through SCCM, resulting in a 25% improvement in system performance.Conducted troubleshooting, system imaging, and configuration management, contributing to a 30% reduction in configuration errors and ensuring robust system security.

Dallas, Texas, United States

Led troubleshooting and repair initiatives for hardware and software, achieving a 95% issue resolution rate.Provided expert support to campus users, ensuring optimal functionality of systems and addressing hardware failures.Conducted training sessions for staff on Mac OS, iOS, Chrome OS, and Google Applications, enhancing technology use across campuses.Supported special events and managed technology resources, contributing to a 20% reduction in software-related issues and a 15% improvement in system efficiency.

Dallas-Fort Worth Metroplex

Achieved a 20% increase in response time and a 95% customer satisfaction rating by utilizing advanced features in Microsoft Office and maintaining a positive attitude.Leveraged customer-focused strategies to meet individual needs effectively, resulting in a 90% resolution rate for customer issues.Facilitated seamless collaboration in office and remote environments, showcasing adaptability and contributing to a 15% improvement in customer retention.Mastered Customer Tracking System software (e.g., Advocate, IBM, SABRE) to enhance data accuracy and improve service delivery.

Dallas/Ft. Worth, Tx

Resolved 95% of user issues over the phone, showcasing strong troubleshooting skills and in-depth knowledge of hardware and software.Reduced escalation rates by 20% through targeted user training, empowering users to resolve common issues independently.Developed a comprehensive knowledge base, cutting average call handling time by 30% and increasing first-call resolution rates.Led the implementation of a system-wide monitoring tool, improving proactive issue identification and achieving a 15% boost in response times for critical incidents.

Dallas/Fort Worth Area

Oversaw ground operations to ensure seamless arrivals and departures, optimizing baggage handling and reducing times by 15% with efficient coordination and powered equipment.Implemented strategic transport solutions between aircraft, terminal, and bag room, enhancing operational efficiency.Achieved a 20% increase in cabin cleanliness ratings through the use of specialized equipment and adherence to a detailed cleaning schedule.Improved aircraft recouping quality and speed by 25% with innovative cleaning processes and advanced cleaning equipment.

Dallas/Fort Worth Area

Supported a wide range of end-user devices, including PCs, Macs, mobile devices, and A/V equipment, achieving a 98% satisfaction rate. Utilized software tools like ServiceNow for ticket management and SCCM for software deployment.Expertly handled software support and installations, including third-party and custom applications, reducing system downtime through efficient updates and issue resolution.Executed system administration tasks such as account management, computer imaging, and email setup, using Active Directory and Group Policy for secure and efficient IT operations.Managed software licenses and maintenance inventory, ensuring compliance and mitigating licensing issues with tools like Microsoft 365 and SCCM.

Dallas/Fort Worth Area

Provided expert desktop support for PCs, Macs, mobile devices, printers, copiers, and A/V equipment, achieving a 95% resolution rate for hardware and software issues.Managed end-user software installations and updates, improving system performance and minimizing downtime.Executed system administration tasks, including account management and computer imaging, maintaining a secure IT environment with tools like Active Directory and SCCM.Oversaw software licenses and maintenance inventory, ensuring compliance and avoiding licensing issues.

Associate Of Arts - Aa, Business Administration And Management, General

Comptia Cysa+, Cybersecurity

Hands on Cyber Security training that offers the opportunity to earn Linux Essentials and CompTIA CySA+, highlighting fundamental concepts.

Comptia A+, It Support

IT Support Training offers the opportunity to earn the Google IT Support Professional Certificate and the CompTIA A+ certification.

High School Diploma