Gregory Finnell Jr Email and Phone Number
Dynamic IT professional with extensive experience in system administration, network management, and technical support. Proficient in Azure, Active Directory, SCCM, ServiceNow, Cisco Networking, and Incident Management.Key Strengths:Technical Expertise: Proficient in advanced IT solutions and infrastructure management, including Azure cloud services, Active Directory, and SCCM, with a strong command of Linux and Cisco systems.Operational Efficiency: Experienced in managing LAN, Windows, and Linux servers with a focus on improving system performance and compliance.Customer-Centric: Committed to delivering exceptional support and solving complex IT issues effectively.Passionate about leveraging a diverse IT skill set to enhance organizational efficiency and support technological growth. Let's connect to explore opportunities for collaboration and innovation in the IT field!
Q&S Technologies, Llc
View- Website:
- qandstech.com
- Employees:
- 10
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It Support Specialist IiQ&S Technologies, LlcDallas, Tx, Us
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Assistant Systems ManagerNorwegian Cruise Line Holdings Ltd. Oct 2022 - May 2024Shipside PositionProvided support for Micros POS applications and hardware, including user ID card activation and printer configuration, achieving a seamless and efficient guest experience.Set up and troubleshot eCruises systems, ensuring synchronized data on Apple iPads for guest check-ins, which enhanced operational efficiency and guest satisfaction.Collaborated with engineers to maintain automation systems' confidentiality, integrity, and availability, contributing to reliable and secure vessel operations.Demonstrated proficiency with various systems, including Azure, Active Directory, SCCM, Cisco Wi-Fi controllers, Fidelio, Amos, Micros, Silverwhere, Aline TV/IP TV systems, and IBM Bigfix, leading to improved system performance and management. -
Night AuditorMarriott Hotels Apr 2022 - Oct 2022Sugarland, TexasConducted end-of-day accounting procedures with accuracy, including reconciling transactions and generating detailed reports, ensuring financial integrity.Delivered exceptional customer service by efficiently handling guest check-ins and check-outs, enhancing overall guest satisfaction.Maintained a secure and welcoming environment through thorough security checks and proactive assistance, contributing to a safe and pleasant experience for guests.Collaborated effectively with staff to ensure seamless operations and consistently upheld company standards, promoting a positive and efficient work environment. -
System AdministratorAmeritex Houston Movers Feb 2021 - Oct 2022Houston, Texas, United StatesManaged SCCM and BigFix for effective Windows patch management, achieving a 98% accuracy rate in asset identification and a 20% reduction in system downtime.Administered Windows Server 2012/2016/2019/2022, Active Directory, and Group Policies, enhancing system performance and compliance.Executed software deployments, updates, and patch management through SCCM, resulting in a 25% improvement in system performance.Conducted troubleshooting, system imaging, and configuration management, contributing to a 30% reduction in configuration errors and ensuring robust system security. -
Desktop Support TechnicianDallas Independent School District Jun 2020 - Feb 2021Dallas, Texas, United StatesLed troubleshooting and repair initiatives for hardware and software, achieving a 95% issue resolution rate.Provided expert support to campus users, ensuring optimal functionality of systems and addressing hardware failures.Conducted training sessions for staff on Mac OS, iOS, Chrome OS, and Google Applications, enhancing technology use across campuses.Supported special events and managed technology resources, contributing to a 20% reduction in software-related issues and a 15% improvement in system efficiency. -
Customer Relations RepresentativeAmerican Airlines Feb 2020 - Oct 2020Dallas-Fort Worth MetroplexAchieved a 20% increase in response time and a 95% customer satisfaction rating by utilizing advanced features in Microsoft Office and maintaining a positive attitude.Leveraged customer-focused strategies to meet individual needs effectively, resulting in a 90% resolution rate for customer issues.Facilitated seamless collaboration in office and remote environments, showcasing adaptability and contributing to a 15% improvement in customer retention.Mastered Customer Tracking System software (e.g., Advocate, IBM, SABRE) to enhance data accuracy and improve service delivery. -
Help Desk AnalystAmerican Airlines Feb 2019 - Feb 2020Dallas/Ft. Worth, TxResolved 95% of user issues over the phone, showcasing strong troubleshooting skills and in-depth knowledge of hardware and software.Reduced escalation rates by 20% through targeted user training, empowering users to resolve common issues independently.Developed a comprehensive knowledge base, cutting average call handling time by 30% and increasing first-call resolution rates.Led the implementation of a system-wide monitoring tool, improving proactive issue identification and achieving a 15% boost in response times for critical incidents.
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Fleet Service ClerkAmerican Airlines Aug 2017 - Feb 2019Dallas/Fort Worth AreaOversaw ground operations to ensure seamless arrivals and departures, optimizing baggage handling and reducing times by 15% with efficient coordination and powered equipment.Implemented strategic transport solutions between aircraft, terminal, and bag room, enhancing operational efficiency.Achieved a 20% increase in cabin cleanliness ratings through the use of specialized equipment and adherence to a detailed cleaning schedule.Improved aircraft recouping quality and speed by 25% with innovative cleaning processes and advanced cleaning equipment.
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Help Desk Analyst IiCognizant Jul 2017 - Jul 2019Dallas/Fort Worth AreaSupported a wide range of end-user devices, including PCs, Macs, mobile devices, and A/V equipment, achieving a 98% satisfaction rate. Utilized software tools like ServiceNow for ticket management and SCCM for software deployment.Expertly handled software support and installations, including third-party and custom applications, reducing system downtime through efficient updates and issue resolution.Executed system administration tasks such as account management, computer imaging, and email setup, using Active Directory and Group Policy for secure and efficient IT operations.Managed software licenses and maintenance inventory, ensuring compliance and mitigating licensing issues with tools like Microsoft 365 and SCCM. -
Senior Desktop Support TechnicianAmeritex Movers Jan 2009 - Jul 2017Dallas/Fort Worth AreaProvided expert desktop support for PCs, Macs, mobile devices, printers, copiers, and A/V equipment, achieving a 95% resolution rate for hardware and software issues.Managed end-user software installations and updates, improving system performance and minimizing downtime.Executed system administration tasks, including account management and computer imaging, maintaining a secure IT environment with tools like Active Directory and SCCM.Oversaw software licenses and maintenance inventory, ensuring compliance and avoiding licensing issues.
Gregory Finnell Jr Education Details
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Business Administration And Management, General -
Cybersecurity -
It Support
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High School Diploma
Frequently Asked Questions about Gregory Finnell Jr
What company does Gregory Finnell Jr work for?
Gregory Finnell Jr works for Q&s Technologies, Llc
What is Gregory Finnell Jr's role at the current company?
Gregory Finnell Jr's current role is IT Support Specialist II.
What schools did Gregory Finnell Jr attend?
Gregory Finnell Jr attended Houston Community College, Per Scholas, Per Scholas, David W Carter High School.
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