Gregory Finnell Jr Email & Phone Number

Dallas, TX, US

Shipside Position

Provided support for Micros POS applications and hardware, including user ID card activation and printer configuration, achieving a seamless and efficient guest experience.Set up and troubleshot eCruises systems, ensuring synchronized data on Apple iPads for guest check-ins, which enhanced operational efficiency and guest satisfaction.Collaborated with.

Sugarland, Texas

Conducted end-of-day accounting procedures with accuracy, including reconciling transactions and generating detailed reports, ensuring financial integrity.Delivered exceptional customer service by efficiently handling guest check-ins and check-outs, enhancing overall guest satisfaction.Maintained a secure and welcoming environment through thorough security.

Houston, Texas, United States

Managed SCCM and BigFix for effective Windows patch management, achieving a 98% accuracy rate in asset identification and a 20% reduction in system downtime.Administered Windows Server 2012/2016/2019/2022, Active Directory, and Group Policies, enhancing system performance and compliance.Executed software deployments, updates, and patch management through.

Dallas, Texas, United States

Led troubleshooting and repair initiatives for hardware and software, achieving a 95% issue resolution rate.Provided expert support to campus users, ensuring optimal functionality of systems and addressing hardware failures.Conducted training sessions for staff on Mac OS, iOS, Chrome OS, and Google Applications, enhancing technology use across.

Dallas-Fort Worth Metroplex

Achieved a 20% increase in response time and a 95% customer satisfaction rating by utilizing advanced features in Microsoft Office and maintaining a positive attitude.Leveraged customer-focused strategies to meet individual needs effectively, resulting in a 90% resolution rate for customer issues.Facilitated seamless collaboration in office and remote.

Dallas/Ft. Worth, TX

Resolved 95% of user issues over the phone, showcasing strong troubleshooting skills and in-depth knowledge of hardware and software.Reduced escalation rates by 20% through targeted user training, empowering users to resolve common issues independently.Developed a comprehensive knowledge base, cutting average call handling time by 30% and increasing.

Dallas/Fort Worth Area

Oversaw ground operations to ensure seamless arrivals and departures, optimizing baggage handling and reducing times by 15% with efficient coordination and powered equipment.Implemented strategic transport solutions between aircraft, terminal, and bag room, enhancing operational efficiency.Achieved a 20% increase in cabin cleanliness ratings through the.

Dallas/Fort Worth Area

Supported a wide range of end-user devices, including PCs, Macs, mobile devices, and A/V equipment, achieving a 98% satisfaction rate. Utilized software tools like ServiceNow for ticket management and SCCM for software deployment.Expertly handled software support and installations, including third-party and custom applications, reducing system downtime.

Dallas/Fort Worth Area

Provided expert desktop support for PCs, Macs, mobile devices, printers, copiers, and A/V equipment, achieving a 95% resolution rate for hardware and software issues.Managed end-user software installations and updates, improving system performance and minimizing downtime.Executed system administration tasks, including account management and computer.

Associate Of Arts - Aa, Business Administration And Management, General

Comptia Cysa+, Cybersecurity

Hands on Cyber Security training that offers the opportunity to earn Linux Essentials and CompTIA CySA+, highlighting fundamental concepts.

Comptia A+, It Support

IT Support Training offers the opportunity to earn the Google IT Support Professional Certificate and the CompTIA A+ certification.

High School Diploma