Responsible for delivering IT leadership for organization during interim period.

ITSM ITOM ML and AI consulting for F500

Highly experienced IT professional with a passion for delivering technology to the business world.

Provided global business transformation services for this $12 B International IT Solutions provider with 230,000 employees worldwide. Led up to 40 senior consulting professionals on engagements with Fortune 100 companies. - Technical and Business Expertise / Leadership- Established Program, Project Plans, Resource Teams working within complex and diverse client projects- Lead Enterprise Architecture, Tools, Security and OCM towers in enterprise class transformation programs.- Managed strategy, workflow, reporting and budgets- Developed crucial relationships with client executive teams and mid-level managersKey Accomplishments:- Awarded both “Vendor of the Year” recognition by client and “Project of the Year” distinction by employer - Provided CIO consulting for a global auction house- Led a business transformation initiative for one of the U.S.’s largest insurance providers. Project resulted in the awarding of PCI certifications for two SBUs composed of 17,000 servers, three data centers and more than 550 remote offices. - Leveraged ITIL v3 concepts and a team of 40 to perform a global service desk assessment and develop a service desk optimization program for a Fortune 100 financial services firm- Led data center acquisition and migration project for a Fortune 200 insurance provider which included all infrastructure and applications supporting the acquired business. Transitioned all managed services offshore to Cognizant.- Transitioned a U.S. finance professional certification institution to a cloud based infrastructure on Azure leveraging SAFe and ITIL foundations

Led the IT Service Delivery for this $370M Contact Center outsourcer with over 10,000 contact center employees and locations throughout the U.S., “near shore” and offshore.- Managed a $21M budget- Led initiatives for PCI certification, ITIL framework implementation, disaster and business continuity planning, global staff alignment, and individualized client company solutions - Served as Executive member of the Disaster Recovery/Business Continuity team responsible for the planning and execution of systems recoveryKey Accomplishments:- Implemented management initiatives that resulted in a 30% reduction in service incidents in 2010- Redesigned global network to leverage ATT and Verizon Multi-Protocol Label Switching (MPLS) as well as locally provisioned circuits to provide fully redundant and affordable converged network services- Company purchased by new ownership with its own executive team

Until the company's final bankruptcy, provided services development strategy and channel enablement for Nortel partners: Shared Technologies, Inc., CSC and Black Box. - Introduced hosted IPT and IVR, maintenance programs, managed services, enterprise data and voice technologies, as well as multimedia applications such as Telepresence, OCS, UA, SIP, VoIP, PVQMKey Accomplishments:- Generated $170M in revenue for Nortel and its three partners- Increased maintenance renewal contracts through partner development programs- Led development of hosted and managed services adoption in channel partners

Oversaw the global technology support services infrastructure for this $600M BPO (business processing outsource) services provider; led a 60-person matrixed global organization; managed an annual $22M budget.- Led 20% growth in business with a 15% reduction in non-labor expense- Implemented business process improvements, enhanced training and improved HRMS system Key Accomplishments:- Led a global consolidation of systems from three companies merged to create Stream- Reduced capital budget requirements of $10M capital expenditures- Reduced operating expense by $200k- Led implementation of Oracle 11i Finance and HRMS Self Service module upgrades- Developed and implemented Ian integrated global performance program and the supporting tools with led to improved call center operations and a 15% decline in call center employee attrition- Led technology architecture and solution design for numerous customer accounts aiding in the organization’s growth of $125M services quoted in 2006- Initiated and led PCI compliance; international in scope with 27 call centers containing a total of 14,000 employees- Responsible for the strategic evaluation and pilot develop of ASP hosted CRM solutions such as Sale Force.com, Right Now Technologies and Instant Service

Directed and supervised operations, finance, accounting, IT and HR. Responsible for the CFO and CIO duties of the organization.- Developed and gained management and board support for a strategic change of ERP platform for the Association's business of managing membership, publications, events, and programs. - Developed the MRM (membership resource management) approach to this ERP change which contributed to membership growth, retention and value delivered to corporate and individual entities within the industry.

Worked with large computer OEM's (original equipment manufacturers) to integrate the Peregrine asset, discovery, and service desk solutions into their server sales packages.

Led the Enterprise Resource Planning practice to develop and execute enterprise projects around tools like SAP and Oracle.

Led NCR's Latin American Technology Services team across eight (8) countries to provide support in Financial, Retail and Teradata client verticals.