Managing Director, Employee Experience
Current• Financial Services: Integrated digital technologies, tools, and platforms to elevate operations, marketing, and customer engagement, driving 2021 record sales volume and closed units for a top-ranked, multi-office real estate agency.• Consumer Goods: Scaled hiring and onboarding to enable 2X headcount while guiding Director of Employee Engagement in spearheading transformative initiatives to enhance engagement and foster a thriving culture at top experiential marketing firm.• Non-profit: Advised inaugural executive director of a non-profit conservancy on board, staff, and donor engagement tactics to support the new vision and mission, contributing to a 70% increase in individual giving, 35% increase in fundraising, and a financial turnaround.• Non-profit: Drove non-profit theater arts growth by streamlining structure, roles, and salaries, leading to 58% more teaching artists and 61% more participants.• Drove growth of non-profit theater arts organization serving individuals with developmental disabilities by streamlining structure, roles, and salaries, leading to 58% more teaching artists and 61% more participants.• Financial Services: Accelerated real estate sales cycles by implementing training for two key productivity platforms (CRM, marketing, presentation, and website tools), achieving 60% adoption rate within 6 months in 2016 and 65% in 2022.• Financial Services: Transformed real estate agent lifecycle processes, achieving 91% agent retention over 8 years and 50% reduction in onboarding time. Cultivated supportive culture through training, development, and recognition.• Non-profit: Revitalized Top 10 professional association chapter with strategic membership engagement, achieving 58% retention increase and 23% new membership growth in 10 months.• Healthcare: Improved healthcare staff retention via enhanced onboarding, space optimization, and recognition initiatives for growing physicians group.