As the Founder and Instructor at Rhythmic Union Dance Studios, I'm dedicated to helping couples create unforgettable wedding moments through the art of dance. Located in Perth, we specialise in providing affordable and personalised wedding dance lessons. My passion lies in guiding couples of all skill levels, from beginners to experienced dancers, to choreograph the perfect dance routine for their special day. With a focus on fun, connection, and confidence-building, I'm thrilled to be part of their journey to a memorable wedding dance experience.

As the Co-founder and CEO of All Round Therapy Services, my journey has centred around cultivating an organisation that prioritises people and effective leadership in the delivery of exceptional therapy services. Our status as a registered NDIS (National Disability Insurance Scheme) therapy services provider in Perth and Adelaide underscores our commitment to fostering a caring, client-centred environment.From the very beginning, my focus has been on assembling a dedicated team of professionals who are not just experts in their fields but also deeply compassionate. These talented therapists are the heart of our organisation, consistently working to improve the well-being and independence of our clients.Effective leadership and robust business management practices have played a pivotal role in our growth and success. My role as CEO involves steering the company towards continuous improvement, innovation, and the utmost client satisfaction. We work closely with individuals, their families, and support networks to develop personalised therapy plans that cater to their unique needs.At All Round Therapy Services, our story is one of commitment to people, quality service, and compassionate leadership. I am eager to connect and share our experiences in building an organisation that places individuals and their well-being at the forefront.

As the Managing Director of Edit Consulting Services, I am passionate about driving growth and transformation for small businesses. With a focus on marketing, leadership coaching, customer experience strategy, revenue diversification, and cost-saving initiatives, our consulting company is dedicated to empowering entrepreneurs and small business owners to thrive in today's competitive landscape.In my role, I leverage years of experience and expertise to provide tailored solutions that help our clients achieve sustainable success. Whether it's crafting innovative marketing campaigns to boost brand visibility, coaching leaders to unlock their full potential, or devising strategies to enhance customer satisfaction, I am committed to delivering tangible results.Our team at Edit Consulting Services embodies a collaborative and client-centric approach, working closely with businesses to identify opportunities for growth and efficiency. We pride ourselves on being a trusted partner that not only identifies challenges but also offers practical solutions to overcome them.Through our work, we aim to make a meaningful impact on the small business ecosystem, fostering resilience and adaptability in an ever-evolving market. I invite you to connect with me to explore how Edit Consulting Services can support your business on its journey towards excellence and prosperity.

In my capacity as the State Partnerships Manager for WA, SA, and NT at Care Squared (a TBHG company), I shouldered a wide array of responsibilities. At the core of my role was the leadership of dynamic business development initiatives, a strategic effort aimed at achieving not only increased market capture but also elevating the company's market presence to new heights. This involved crafting and nurturing invaluable relationships with stakeholders, meticulously managing client relations, and engaging in the zealous promotion of our services.Representing the company at various expos, my mission was to extend our reach and bolster our visibility within the industry. I further excelled in the realm of complaints management, skillfully ensuring client satisfaction, and demonstrating an exceptional ability to facilitate seamless B2B communication and service brokerage.Beyond these accomplishments, my comprehensive understanding of the National Disability Insurance Scheme (NDIS) emerged as a cornerstone of Care Squared's growth and reputation across these regions. This knowledge reinforced our enduring and robust market position while underscoring our unwavering commitment to delivering excellence in all aspects of our operations.

I served as the Head of Scheduling and Service Delivery at Kincare, overseeing the Western Australia operation. My role centered on cultivating a customer-centric team culture. Key responsibilities encompassed the engagement and retention of a widely dispersed Home Care Workers workforce, efficient scheduling to enhance customer satisfaction, cost reduction strategies, and the achievement of financial targets.I crafted and executed regional business plans to identify revenue opportunities. Maintaining rigorous compliance was paramount, covering aspects such as quality systems, internal auditing, policies, government reporting, occupational health and safety, privacy, contract management, and compliance reporting.Additionally, I ensured that both office and field staff had access to and followed quality management processes, health and safety policies, and clinical procedures. I took charge of managing incidents, accidents, and client complaints, maintaining effective communication with the General Manager and the National Work Cover/OHS Coordinator.Throughout, I remained committed to staying updated on industry knowledge, standards, and processes to ensure that best practices were consistently upheld. Unfortunately, my role was made redundant due to the COVID-19 pandemic's impact.

During my brief engagement as an Operations Manager at Transdev, I oversaw Perth's largest bus depot, managing 350 Bus Operators and 20 support staff. I improved operational efficiency through a 30/60/90-day plan, resulting in better performance against KPIs and reduced costs.I cultivated relationships with industry experts to enhance my knowledge. I designed learning programs to introduce modern customer service concepts and provided leadership coaching to new supervisors.Collaboration with various teams led to successful personnel recruitment, including Bus Operators, Supervisors, and Support Officers. I represented the company in Fair Work Commission negotiations, resulting in a 71% approval of the proposed Enterprise Agreement.I maintained strong relationships with unions, clients, and stakeholders, fostering open communication through newsletters, town hall meetings, and regular reviews. Additionally, I managed the P&L statement and ensured operational continuity by handling tasks like performance management, resource allocation, safety investigations, and client relationship management.

As a Crew Performance Manager at Qantas, my role involved leading and motivating a team of over 200 Qantas Domestic Flight Attendants, who worked remotely and on various shifts. My primary goal for this team was to consistently exceed safety, service, and operational standards.I focused on enhancing operational efficiency by proactively managing issues like injuries, absenteeism, and disciplinary matters, resulting in reduced absenteeism rates and improved employee engagement. I encouraged my team to embrace change initiatives and open themselves to constructive feedback, ensuring alignment with the company's goals.I also managed performance through both formal and informal processes, conducted internal investigations, and provided coaching and mentoring to individuals seeking career advancement.My leadership style emphasised approachability, visibility, and appreciation of employee contributions, fostering teamwork and professional communication within the crew. I actively participated in projects, committees, and safety and mental health initiatives, advocating for employee well-being and promoting talent recruitment.Additionally, I played a key role in maintaining industrial relations and the Enterprise Bargaining process. I also actively provided support in the 24/7 On-Call Escalation process to uphold operational excellence and team support. In summary, my role as Crew Performance Manager involved leadership, performance management, and active engagement in organisational initiatives while upholding Qantas' high standards.

In my role as an Inflight Customer Service Manager at Qantas, I provided expert people management to ensure the successful performance of cabin crew in a dynamic and multi-location employment environment. I placed a strong emphasis on customer management, aiming to foster customer loyalty through exceptional service, effective complaint resolution, and swift customer recovery when needed. Building lasting and genuine relationships with my team and colleagues was a priority, motivating those around me and promoting collaboration among individuals from diverse backgrounds and cultures. Through modeling behaviours and inclusive mentorship, I guided staff members towards achievable goals and enhanced their contributions to the wider team.I also cultivated positive business relationships with partner areas to achieve favourable outcomes for customers, crew, and business units. My role involved delivering consistent feedback to management, recognising cabin crew achievements, and identifying areas for developmental training to improve the overall unit. I maintained a consistently professional demeanour, representing the business accurately at all times. Additionally, I focused on providing excellent customer service to create outstanding consumer experiences, ultimately driving repeat and referral business for the organisation. I played a key role in understanding and supporting business goals and initiatives, including cost-saving projects. Leveraging my extensive business and industry knowledge, I seamlessly integrated new systems and implemented business changes while minimising disruptions to productivity and staff performance.

Ensuring to represent the business and its mission statement to valued clients in a competitive aviation and transport market.A key, intrinsic desire to provide consistently positive outcomes to clients, colleagues and stakeholders resulted in continued success in this role, with an eventual promotion.

In my role as Studio Manager and Franchise Owner at Forever Dance Gallyot, I adopted a hands-on approach, nurturing business growth and staff development. I embraced an entrepreneurial mindset, proactively seeking challenges for positive changes that drove growth while mitigating future risks. Leveraging my expertise in Ballroom and Latin dancing, I provided tailored instruction to clients of diverse backgrounds and skill levels. I managed various business functions, including event coordination and comprehensive marketing strategies. Implementing effective training and CRM systems contributed to sustained business growth, and I cultivated valuable professional relationships within the local community. Delivering exceptional customer service was a priority, resulting in consistent repeat and referral business. I also provided mentoring and coaching to staff, modelling success and offering clear pathways for prospective studio managers. Achieving and surpassing established business targets was a consistent accomplishment, demonstrating our ability to thrive in a competitive market within a significant consumer demographic. Furthermore, I successfully operated a franchised studio in strict adherence to franchisee regulations. Committed to Workplace Health and Safety Standards, I ensured a safe studio environment for staff, visitors, and clients, with an impressive record of zero lost-time injuries over six years. My role also encompassed comprehensive financial management to maintain a stable and sustainable financial position for the business.

In my role at GE Capital as a Project Team Leader and Contact Centre Supervisor, I demonstrated a strong aptitude for recruitment, managing recruitment processes, interviewing, hiring, mentoring, and onboarding team members for marketing projects spanning four states. I effectively collaborated with partner departments to meet diverse financial, time, and customer service objectives, consistently upholding exceptional service standards. I excelled in coaching, mentoring, and managing individuals, cultivating a high-performance team that consistently surpassed Key Performance Indicators and expected outcomes. My innate empathy guided me in providing recognition and targeted development when needed. I successfully managed high-performance teams in multiple locations, often working remotely, fostering mutual respect and alignment towards shared goals. I also effectively handled issues related to injury, absenteeism, and payroll. My industry expertise enabled me to design and implement ambitious yet attainable Key Performance Indicators to drive team excellence. Continuously committed to self-improvement, I remained dedicated to learning and personal growth throughout my tenure.