Gregory Gengel Email & Phone Number

Minneapolis, Mn, Us

Maintain strong relationships with clients, ensuring client satisfaction with delivered servicesMaintains working relationship with internal teams, including Test Center Operations, Test Publishing, Software Development, Customer Services, and othersFulfillment of Contract Obligations - Manage all aspects of contract fulfillment including successful contract implementation and continued compliance with contracted service standardsOptimization of internal resourcesIdentifying opportunities for add-on products and services, assist sales in new proposals

Knowledgeable in best practices and experienced with setting expectationsOutstanding written, verbal and interpersonal communication skillsExperience meeting clients face to face with great resultsExcellent relationship management with both clients and internal teamsUtilize effective time management to triage multiple conflicting prioritiesWork with large data sets and configure results into an easily digestible formatSkilled at creating documentation and manualsManage promo codes, discounts and vouchers for Pearson VUE clientsManage and resolve complex client and candidate issuesStrong knowledge of our products and services

Bloomington, Minnesota

Resolve candidate issues by utilizing effective conflict resolution and creative problem-solving skillsIdentify trends and inform the correct department of the issue with a suggested course of actionAssist with the implementation of new policies and ensure they are properly enforcedMake timely and sound judgment calls for dealing with clients and candidates with any issueProvide excellent support to program managers, client support specialists, and clientsExecute data collection, create and maintain reports, and investigate incidentsAct as an escalation point for agents and supervisors within the call centerStrong customer service focus with balancing the needs of internal and external clients

Maintain an excellent quality score while keeping call times low to ensure an optimal candidate scheduling experienceEarned agent of the month award through high quality work and dedicationEstablish and maintain relationships with candidates that leave a lasting impressionUtilize interpersonal communication skills to resolve difficult candidate issuesProvide the best customer service worldwide to all candidatesAssist with training new agents on best practices

Fargo, Nd

Ensure efficient and accurate implementation of all policies and procedures set forth by high commandTrain soldiers with the skills required to save lives and prevent further injury or diseaseMaintain HIPPA certification and ensure these laws and standards are followedDeployed on various stateside missions for real world medical supportProvide lifesaving interventions to both combat and peacetime casualtiesEnforcer and champion of the standards set by the U.S. ArmyServe as an adviser to brigade level commanders

Education record

Education record

Preventive Medicine

Emergency Medical Technology/Technician (Emt Paramedic)

Education record