Gregory G. Steward Email & Phone Number

Greater Denver Area

► As a member of a small support team, I provide comprehensive client-facing application installation and support to major U.S. cable and satellite system operators. ► Highly efficient troubleshooting and problem resolution, which significantly reduces downtime, is provided consistently and includes troubleshooting issues at all levels of the application, as well as servers and associated network devices. ► Support, including instruction to end users, is provided over the phone, via email, face-to-face and by remote connection. This broad-based approach reduces overall support costs.► Extensive use of Windows 7 and Microsoft Office, including Outlook, Word, Excel, as well as a wide variety of desktop applications, allows me to provide effective support to users at all skill levels.► Having the ability to install a diverse range of applications for desktops and Windows servers, I can eliminate the need for outside vendors to perform these tasks.

Littleton, Co

► Saved thousands of dollars annually by providing all software and hardware support in-house. Outside support costs were totally eliminated. I was the sole source of IT support for 14 years for 400-plus non-technical employees in a combined Windows/Unix environment. Support was provided via phone, email, face-to-face and remote access through LAN/WAN networks.► Fourteen years experience providing all software support for Windows-based PCs, including operating system installation and configuration and support for in-house Unix-based ERP proprietary software.► Fourteen years experience providing all hardware support, including building, configuring, upgrading and repairing PCs, servers, printers, VPNs, firewalls and switches. Hardware costs were reduced over 30 percent annually.► Designed, built and supported for 14 years, two Windows-based networks (NT), including domain servers, file servers, web server (IIS, DNS) and email server (POP3), as well as an HP9000 Unix system. Performing all functions in-house resulted in increased corporate profits and more efficient and timely problem resolution.► Eliminated all web site design, support and hosting costs by performing these functions in-house for three corporate web sites. The dynamic wholesale and growing sites, using ASP and SQL, provided real-time pricing and product availability and all sites, including retail, offered a user-searchable Access database for plant material. ► Created proprietary ERP software for a fully integrated retail/wholesale operation including General Ledger, A/R, A/P, Inventory Control, Point-Of-Sale, Payroll and Time and Attendance functions. In-house software development cut software costs over 50 percent and improved corporate profitability.► Created documentation to aid users in the use of both off-the-shelf software, as well as proprietary software. ► Proficient in the design, construction and maintenance of relational databases with twenty years of experience.

Aurora, Co

► Developed troubleshooting system for 'help desk' positions which included a database of problems and their solutions, logging of calls to monitor trouble areas and the automation of support billing. This resulted in decreased time to problem resolution, more efficient use of support personnel time and increased company profits.► Hired and trained a support team of four in the administration of HP9000 HP-UX systems, as well as all aspects of client ERP software support including analysis/system design, coding, software maintenance and end user instruction. ► Developed shell scripts used by support programmers for system administration and software development. This resulted in improved support center efficiency and increased company profits.

Aurora, Co

► Performed custom programming remotely and on site throughout the U.S. Hours billed were four times my salary, which resulted in increased company profits. ► Worked directly with non-technical users on all aspects of software and hardware operation.► Performed all system administration on HP-UX systems, including installation and configuration of the operating system and all in-house software applications. ► Proficient in the system analysis and coding of totally integrated retail/wholesale systems. including General Ledger, A/ R, A/P, Inventory Control, Purchase Order, Point-Of-Sale, Payroll, Bar Code and Signage Production. ► Created a variety of shell scripts that were used by end users, as well as support programmers.