An analytical and results-driven IT professional leader with an active security clearance that has a demonstrated track record of helping customers and businesses bridge the gap between vision and operational delivery by identifying strategic goals and outcomes. Greg has established practices and led large, multi-team delivery implementations to transform and mature service organizations through business and process/workflow automation and optimization.Extensive experience using technologies such as ServiceNow and methodologies such as enterprise and solution architecture, ITSM/ITIL, risk management, project/program management, Agile/SCRUM/DevOps, business analysis, budget management, service cost modeling, and service-level management. Comprehensive expertise working across various industries, including Federal contracting, finance, higher education, technology, non-profit, and retail/eCommerce.