Gregory Hamby Email & Phone Number

Strafford, Mo, Us

• Managed customer VoIP and data design with Avaya solutions; analyzed topologies and data to recommend solutions and budgets for changes to the existing client network and presented solutions to the customer.• Partnered with the Microsoft Lync Integration Team to ensure accurate implementation of core systems.• Teamed with strategic clients to drive design/sales efforts that contributed to $36M company revenue for 2012.

The New AT&T formerly SBC April 1996 to December 2009 Design Engineer Level II •Design, implement, and manage, projects for AT&T enterprise customers generating over 130 million dollars in equipment and network revenues.• Manage multiple TDM, VoIP, Wireless, Contact Center Communications and network projects for AT&T with zero dollar design errors, exceeding the company metric of less than a five hundred dollar design error per project.•Met negotiated design due dates one hundred percent of the time exceeding AT&T metric of ninety five percent.•Consult with EDS and Bank Of America, on a 100 million dollar managed services contract resulting in a VoIP transformation in excess of one hundred eighty thousand desktops. •Design and improve inventory documents and procedures to limit the age and provide greater accuracy of information used to provide designs.•Supervise and train engineers in design and delivery processes resulting in zero dollar design errors exceeding the company metric and meeting the negotiated due date metric greater than ninety five percent. •Work with the Six Sigma Team to improve Nortel and Avaya configuration and implementation tools resulting in time savings and eliminating duplication of work within the engineering, project management, and installation organizations. •Respond to RFPs. Responses and presentations recently resulted in AT&T winning contracts with organizations Clear Creek ISD, Greater Harris County 911VoIP Contact Center and OCS implementation, and Texas School For the Deaf resulting in revenu in excess of 2.9 million•Organize and conduct high level and in depth training courses in an effort to better educate our regional sales and technical staff, to reduce common sales and engineering mistakes, and increasing margins above fourteen percent.

• Manage installation, repair, and administration of customer voice equipment and contact centers. My duties included conversions to new software releases, identification of software release and hardware bugs, and working with NORTEL support toward a timely solution resulting in greater than five nines reliability for customer. • Work with the customer on implementation and administration of complex ACD solutions resulting in customer ability to retrieve calling data and improve average speed to answer times. • Use T-BERD and FIRE-BERD test equipment and work with Central Office Repair Technicians to implement national and international networks on customer voice and data networks. • Achieved highest productivity rate of one hundred percent by insuring maintenance and billable hours were properly coded and reported.• Achieved lowest repeat calls of less than one percent by thoroughly checking that implementations and repairs were complete and functioning per manufacturer specifications