As an experienced technology and digital product leader I deliver outcomes that have resulted in billions of dollars in transactions leveraging user-centric, data-driven, innovative product launches, and seamless integration for the top US banks and fintechs including Bank of America, Capital One, USAA, American Express and Credit Karma.I deliver industry-defining digital payment products and platforms that support millions of end users that have driven over $1.5 billion in transactions year to date. I partner with C-suite executives and lead cross-functional teams, bridging the gap between technology, product, and the business while defining the case for change. I’m an analytical-driven leader that leverages market and user insights to drive innovation through continuous improvement and operational efficiencies in the highly regulated financial services industry - I lead the full spectrum of bank bill pay and payment origination for bank bill pay customers, check reduction clients, and consumers using the direct to consumer personal financial management app.- I own the front-end user experience for the comprehensive bank bill pay white-labeled hosted and the self-contained discrete functionality as bank-grade, best in class user experience, that has reduced onboarding of bank customers resulting in an average of $1M of development savings per onboarded client.- My deep dive analysis of the APIs and UI for critical minimum viable functionalities, resulted in prioritized and actionable enhancements, closed gaps, and innovative improvements to deliver a bank-grade product that resulted in over a 10% increase in next day payments which unlocked the additional onboarding of 1 million users and enabled a path to the first fully onboarded bank customer. - I defined, established, and delivered a channel-ready, white label, full bill pay user experience that grew our sales pipeline from $10M to $100M and reduced the time to realization of initial revenue by 40-60% based on client implementation. - By owning the customer facing experience and the internal customer support platform and experience, I enabled customer services reps to reduce call times and reduce claims rates from 4% to less than 1% resulting in reductions in support costs at partner banks.