Gregory Hartman Email & Phone Number

Marquette, Michigan, United States

-Temporarily filled a supervisor role when there was an absence in the position for 3 months, providing team members with feedback on their calls, as well as assistance and training while they were helping customers-Worked on multiple teams throughout employment-Assisted customers with troubleshooting business phone service and back-end configuration using VoiceView-Tracked service, billing, account changes, and provisioning issues using Salesforce-Assisted Gas and Electric… Show more -Temporarily filled a supervisor role when there was an absence in the position for 3 months, providing team members with feedback on their calls, as well as assistance and training while they were helping customers-Worked on multiple teams throughout employment-Assisted customers with troubleshooting business phone service and back-end configuration using VoiceView-Tracked service, billing, account changes, and provisioning issues using Salesforce-Assisted Gas and Electric aggregation customers with account management-Assisted with troubleshooting of HVAC and Electrical issues, and scheduling of technicians when needed. Show less

Marquette, Mi

-Continually managed Active Directory and Office 365-Consulted on Major, Company-Driving initiatives such as upgrade of phone system, consolidation of network resources across branches, and implementation of mobile device management solution-Acted as primary consultant on Data Engineering/Conversion regarding new Acquisitions-Used approximate matching algorithms and comparison scripts to match data from multiple databases with no matching key value (all inconsistent, hand-entered… Show more -Continually managed Active Directory and Office 365-Consulted on Major, Company-Driving initiatives such as upgrade of phone system, consolidation of network resources across branches, and implementation of mobile device management solution-Acted as primary consultant on Data Engineering/Conversion regarding new Acquisitions-Used approximate matching algorithms and comparison scripts to match data from multiple databases with no matching key value (all inconsistent, hand-entered data) - a process which saved a significant amount of time in data migration Show less

Marquette, Mi

-Performed duties of IT Director, Network/Phone System/ServMan(ERP)/Salesforce(ERP/CRM)/Office 365/SharePoint Administrator, IT Specialist, Technician, Data Engineer, and Developer-Served as Project IT Lead for implementation data migration of new ERP/CRM software (Salesforce/Accounting Seed), a project which spanned over 9 months-Consulted on the IT implications of potential acquisitions-Managed the data migration and IT integration of two acquisitions (each doubled the size of the… Show more -Performed duties of IT Director, Network/Phone System/ServMan(ERP)/Salesforce(ERP/CRM)/Office 365/SharePoint Administrator, IT Specialist, Technician, Data Engineer, and Developer-Served as Project IT Lead for implementation data migration of new ERP/CRM software (Salesforce/Accounting Seed), a project which spanned over 9 months-Consulted on the IT implications of potential acquisitions-Managed the data migration and IT integration of two acquisitions (each doubled the size of the company)-Travelled with vendor to Chicago to set up new satellite office (laptops/workstations/cabling/phones/server rooms) for new acquisition, as well as meet that company's previous IT vendor-Conducted extensive research to provide managers, directors, and executives with comprehensive solutions to new initiatives-Utilized VPN connections for server management, and TeamViewer for assisting remote users-Managed relationships with all IT vendors, and reviewed invoices for accuracy-Used ticketing software to manage and catalog requests, maintaining an average response time of approximately 30 minutes-Provided daily direction for other position in department-Worked closely with Extended Management to ensure agreement on IT priorities-Managed all development in ServMan ERP templates and master files-Responsible for onboarding/offboarding, troubleshooting, account issues, and hardware requests-Installed and replaced various hardware including RAM, Hard Drives, Fans, Batteries, and Graphics Cards-Created and Managed various SQL-based excel reports Show less

Marquette, Mi

-Worked closely with IT Director to handle day to day issues-Performed troubleshooting on user computer/account issues-Worked with IT vendor to handle more complicated issues-Used SQL database queries with Excel to create various time-saving reports which are used by a majority of the staff on a day to day basis

Marquette, Mi

-Prepared orders for customers in a timely manner-Worked register, handling transactions and taking orders-Delivered orders to customers and handled in-field transactions

Detroit,Mi

-Worked within Predictive Maintenance and Field Support Teams to assist in the analysis of lubrication test data and pre-identification of factors that could lead to critical malfunctions of plant machinery-Utilized VBA Programming to automate various data entry processes, eliminating human performance errors in manual data entry, as well as freeing up 300+ man-hours a year to be spent on other priorities-Created metrics data sheets for the purpose of summarizing various weekly and… Show more -Worked within Predictive Maintenance and Field Support Teams to assist in the analysis of lubrication test data and pre-identification of factors that could lead to critical malfunctions of plant machinery-Utilized VBA Programming to automate various data entry processes, eliminating human performance errors in manual data entry, as well as freeing up 300+ man-hours a year to be spent on other priorities-Created metrics data sheets for the purpose of summarizing various weekly and monthly reports-Visited power plant to inspect wear on generator turbine-Performed root cause analysis on reverse osmosis system check valve, identifying a water hammer originating from a pressure spike upon initiation of source pump-Created and updated process maps for Electrical Quality Assurance team Show less

Dearborn, Mi

-Worked within the Ford recruiting team, dealing mainly with Mechanical Engineering candidates-Tasked with finding job orders, analyzing the requirements laid out within said order, and determining which candidates would be a possible fit for the position-Worked in a team of two to design a website that creates and decomposes Boolean searches using a list format, effectively saving 5000+ hours per year-Utilized various means to source and recruit candidates such as Monster… Show more -Worked within the Ford recruiting team, dealing mainly with Mechanical Engineering candidates-Tasked with finding job orders, analyzing the requirements laid out within said order, and determining which candidates would be a possible fit for the position-Worked in a team of two to design a website that creates and decomposes Boolean searches using a list format, effectively saving 5000+ hours per year-Utilized various means to source and recruit candidates such as Monster, CareerBuilder, LinkedIn, iCIMS, etc. -Frequent and effective communication with candidates by calling and using Microsoft Outlook-Consistent use of many Microsoft Office features (Microsoft Word, Microsoft PowerPoint, Microsoft Excel, etc.) Show less

Plymouth, Mi

-Created excellent dining experiences through responsive, friendly service, as well as assisting in beverage and meal selections-Served multiple large groups, simultaneously

Farmington Hills, Mi

-Became integral member in new-hire training process-Successfully managed high-volume orders efficiently-Often helped cooks and kitchen manager with prep work- learned and executed necessary task proficiently-Maintained a clean and professional environment for guests and workers alike

Farmington Hills, Mi

-Communicated efficiently with corporate on payroll and restaurant management matters when there were changes in General Manager-Provided large groups of guests with fast and efficient service while also maintaining a pleasant environment in which to dine

Garden City, Mi

Novi, Mi

-Started in entry-level position and earned managerial promotion-Worked with distributors to efficiently stock inventory and ensure proper payment-Became secondary manager in screening potential new-hires-Played key-role in working with KC Chocolate’s North American Supervisor to expedite a merger with the Novi store-Worked actively with owner to frequently improve shop and customer experience

Bachelor'S Degree, Computer Science

Bachelor Of Science (Bs), Mechanical Engineering

Activities and Societies: -Theta Tau Professional Engineering Fraternity -Dearborn Campus Engineers

Education record

Dual-enrolled mathematics course during the senior year of High School