•Vetted and implemented new HRIS platform•Designed OSHA Compliant Safety Plan and Procedures•Lead company's first-ever OSHA inspection with zero citations or fines•Implemented new benefits plan from one medical option to multiple medical, dental, vision, and life plans•Launched 401(k) plan with no compliance issues

• Source on average 85 new candidates on a weekly basis• Screen and interview all candidates and coordinate interviews with management• Coordinate on and off site recruiting events and community involvement events

• Achieved a 96% quality development score for first six months of employment• Educate customer in English and Spanish in USA, Canada, and Mexico. • Deliver world-class customer service to our customers by following policy and practices. • Overall Top 20 Associate for 2016• Currently trained in the following skill sets for both English, Spanish and Mexico: sales, enrollments, customer service, services support, and retention.

• Directed six - ten branch employees• Surpassed company expectations for sales for four consecutive quarters• Increasing each quarter in 2014• Earned state recognition for perfect customer satisfaction for two months in my time as service manager, and over a 90% success rate for four other months. • Exceeded company requirements for one quarter.• Coached my team to help teller surpass company standards for both sales and customer satisfaction. • Observed and provided feedback daily to assist in motivating and guiding each teller to their personal goals. • Recruited, trained and supervised new employees.• Improved ATM maintenance from an F grade my first month to B the second and maintained A grades consecutively for each month following. • Delivered training to increase required offers, and practices with each customer from 67% to 98%.• Forecasted successful scheduling each week to meet customer demand and satisfaction• Completed company audit successfully achieved a score of 93% for policy and regulation practices• Fostered an environment of customer care but also team member care. Motivated my team members that ranged from 19 years old to 75, and from 18 hours a week to 40, from new hire to decades of experience to all achieve their goals. By doing this I allowed them to realize that to care for the customer first we need the team to be cared for. • Implemented coaching techniques that allowed for on the spot training as well as one on one follow up trainings. By doing this my team knew that they could approach me with any concern or issue and that they would receive the proper tools and skills needed to accomplish their tasks. • Successfully deployed new store teller program and check processing program through training's and coaching. • Achieved an A grade on two consecutive store audits for company policy and federal regulatory compliance • Achieved A grades every month on store compliance from internal auditor.

• Increased business banking success from three new accounts per month to seven.• Implemented coaching ideas to increase customer satisfaction from 66% in April to 83% in September 2013• Achieved a policy compliance level acceptable to company standards.• Generated on average 75% more large business account leads monthly than previously achieved locally. • Oversaw customer portfolio management and customer relationships.• Arbitrated difficult customer situations effectively while delivering friendly customer service and ensuring the highest level of customer satisfaction

• Greet members in a timely, professional, and engaging manner.• Process member transactions such as deposits, withdrawals, payments, check cashing, etc., accurately and efficiently.• Build lasting relationships with members by recommending beneficial credit union products and services.• Worked as a team player to ensure each member receives the best service possible.• Processed paying and receiving transactions for all product types and services• Recorded all transactions in compliance with bank procedures• Cross-sold bank services and products to meet teller referral targets• Maintained a 97% teller balancing average