Gregory Martin Email & Phone Number

Greater Boston

The Integrations Associate Manager manages and optimizes integrations with top New Verticals partners, representing our expansion outside of Restaurants. Externally, the role serves as the Technical Account Manager representing Integrations at DoorDash. Internally, the role strategizes with our cross-functional DoorDash teams to build & operate world class integrations. The Partner Integrations team is a part of DoorDash’s Merchant Strategy & Operations organization. The Integrations Associate Manager will lead a team of Integration Specialists who help to implement and maintain integrations with our New Verticals Merchants to drive Selection and Quality on DoorDash Marketplace. The role is responsible for key operational metrics and process improvement from strategy to execution, while relentlessly focusing on efficiency and execution for some of the most challenging business problems.Responsibilities- Serve as the voice of DoorDash in managing external relationships with our integration partners, leading implementation and process improvement- Own the success of our Inventory Feed integration by leading a team of specialists to integrate new Merchants on DoorDash Marketplace- Partner with product and engineering to discover & drive opportunities for operational and product improvement using data analysis and merchant insights- Identify, resolve, and escalate day-to-day integration-related issues and blockers

Boston, Massachusetts, United States

The Manager of Implementations will be responsible for managing a team of Implementation Consultants. The Implementation Team is responsible for guiding new clients through data integration and CRM implementation. As leader of the Implementation Team, the Manager of Implementations will design standard plans and train team members in following those plans. The Manager of Implementations will coordinate with other relevant units to improve outcomes of new client onboarding.The implementation process includes requirements gathering, overseeing development, and guiding clients through user acceptance testing. Effectively communicating with clients to gain an understanding of their needs and internal processes is paramount. The Manager of Implementations creatively solves problems via product workarounds acceptable to the customer, and clearly articulates desired designs to Product Management.Accountabilities:- Manage the Implementation Team (3 direct reports)- Consult with clients to define their requirements and product needs, and to guide them through the set-up process for given product- Work with clients to determine workflows, documents, and procedures to verify proper product usage- Create and maintain customer specific project plans, ensure resources are scheduled accordingly to complete tasks, and manage client expectations for their online application implementation- Complete account specific requirements, thoroughly test, and ensure accurate product set up- Drive client enablement by authoring and delivering initial end-user training materials- Deliver top quality customer service throughout the implementation process- Build strong relationships with client team members, work successfully under pressure, maintain positive attitude, and meet client project deadlines in an efficient and professional manner- Provide support to customers, answering questions on function and usage of product

Greater Boston Area

The Client Delivery Manager will be primarily responsible for leading external clients through implementations to onboarding for our entire suite of software solutions. The Client Delivery Manager is tasked with developing a standardized and streamlined plan for guiding new clients through data integration and CRM implementation to enable scalability. As leader of the technical implementation team, the Client Delivery Manager will be responsible for 1 direct report.The implementation process includes requirements gathering, overseeing development, and guiding clients through user acceptance testing. Effectively communicating with clients to gain an understanding of their needs and internal processes is paramount. The Client Delivery Manager creatively solves problems via product workarounds acceptable to the customer, and clearly articulates desired designs to Product Management.Accountabilities:- Consult with clients to define their requirements and product needs, and to guide them through the set-up process for given product- Work with clients to determine workflows, documents, and procedures to verify proper product usage- Create and maintain customer specific project plans, ensure resources are scheduled accordingly to complete tasks, and manage client expectations for their online application implementation- Complete account specific requirements, thoroughly test, and ensure accurate product set up- Drive client enablement by authoring and delivering initial end-user training materials- Deliver top quality customer service throughout the implementation process- Build strong relationships with client team members, work successfully under pressure, maintain positive attitude, and meet client project deadlines in an efficient and professional manner- Provide support to customers, answering questions on function and usage of product

Greater Philadelphia Area

The Assistant Director produces analyses and visualizations to support university decision makers. The Assistant Director manages the collection, storage, and reporting of student survey data; conducts statistical analyses of survey and institutional data; presents research to a variety of audiences both verbally and in writing, and is responsible for a variety of reporting to internal and external constituencies.• Guide the university's strategic planning process. • Oversee Drexel's institutional research survey program and manage the survey database. • Work collaboratively with other units to develop new survey tools as needed. • Assist with reporting to external agencies (IPEDS, External guidebooks). • Respond to internal requests for summary institutional or survey data.

Greater Philadelphia Area

The Systems Analyst supports the Academic and Administrative Offices of Drexel University in maintaining and enhancing the student software applications. The Systems Analyst is responsible for the functional support, ensuring the student systems function efficiently and effectively by applying technologic and business practice solutions. The Systems Analyst provides demonstrated expertise and leadership to the departments and users of the supported systems. The goal of the Systems Analyst is to optimize the value derived from the use of the administrative and student systems. The Systems Analyst will primarily support the Enrollment Management and Student Success Admissions Office and the satellite Admissions offices across the Drexel University campuses. Responsibilities:• Manages projects, people and tasks to ensure goals and objectives are completed on time. • Manages and troubleshoots the student systems. • Regularly analyzes existing business processes to ensure they continue to meet our user's needs and are setup in an efficient manner. • Works closely with database administrators and other technical people to maintain student systems, facilitate upgrades, and act as the liaison between the end-user and technical support group. • Develops test plans and tests new releases of system software. • Develops data models and reports, which support the needs of the administrative and academic offices and senior management. • Works collaboratively with administrative offices and academic departments to define, develop and document office and inter-office policies and procedures. • Develops training plans, training documentation and conducts training sessions related to student software systems and processes.

Greater Philadelphia Area

The Assistant Director of Graduate Application & Data Management takes an understanding of the admissions process and functions for graduate prospective students and engages in activities that ensure seamless movement of students through the admission pipeline. The Assistant Director develops and analyzes reports that highlight potential data problems and will routinely conduct and facilitate audit projects to ensure data accuracy. In some instances, the Assistant Director will be required to coordinate these projects with other department members in order to complete. The Assistant Director is also involved in the development of new processes to improve the methods by which Operations delivers its services.Responsibilities:• Monitor the movement of prospective students through the admissions pipeline by utilizing admission process and function knowledge as well as data analysis skills• Ensure complete data quality by routinely conducting data audits and completing clean-up projects singularly or by coordinating with other Operations team members• Develop reports that track the performance of the various graduate prospective student pools and compare that performance to previous years. Engage in analysis of this data and notify the proper parties to progress or areas of concern• Collaborate with Operations and Graduate Admissions team members to highlight process improvements and work with those team members to develop and implement solutions

Greater Philadelphia Area

Data processing, database management, and supervision of temporary staff• Consistently high productivity in all data processing tasks• Supervision of temporary staff – promoted supportive, interactive work environment to boost productivity and accuracy• Mastery of multiple data processing tools and platforms (SCT Banner, Perceptive Nolij, Oracle Hyperion, Technolutions Slate)• Performed quality control audits on data processing systems in the department

Greater Philadelphia Area

Processed application documents in the Operations branch of the Enrollment Management Department• Efficient completion of repetitive tasks• Multitasking under stringent time constraints• Mastery of multiple data processing tools and platforms (including SCT Banner)• Problem solving – coordinating with superiors to resolve irregular documents

Greater Philadelphia Area

SAT test preparation courses for high school students• Planned lessons around a strict curriculum• Class sizes from 12 to 28 students• Developed strong rapport with students (ages 15-17)• Maintained an energetic and entertaining classroom presence during long classes (3 hours)

Boston, Ma

Taught English to foreign students (ages 12 – 18) in an intensive language immersion course• Planned lessons for classes of different language ability levels• Designed activities to improve English language fluency and accuracy while engaging students• Promoted an interactive environment intended to motivate students to greater participation• Acted as chaperone and guide to groups of students on excursions throughout Boston

Philadelphia, Pa

Responsible for solicitous customer service and the preparation of specialty coffee drinks• Multitasking under stringent time constraints• Teamwork: accommodate the weaknesses and support the strengths of diverse coworkers• Adapt to rapidly changing conditions (e.g. supply shortages; computer malfunctions)• Mastery of computer point-of-sale system• End-of-day register closing and cash drawer counting procedures

New York, Ny

Taught English to foreign students (ages 12 – 18) in an intensive language immersion course• Planned lessons for classes of different language ability levels• Designed activities to improve English language fluency and accuracy while engaging students• Promoted an interactive environment intended to motivate students to greater participation• Acted as chaperone and guide to groups of students on excursions throughout New York City

Philadelphia, Pa

Customer service, food and drink preparation, and management of day-to-day operations• Maintained stock of grocery items, paper goods, charcuterie, and coffee• Created inventory lists and managed storage and rotation of dry goods• Developed relationships with wholesalers• Trained new employees in proper food preparation procedures and in point-of-sale system use

Philadelphia, Pa

Led a jazz quartet in performance, booked shows, and organized rehearsals• Organized and directed the group to achieve desired aesthetic• Developed and expanded musical repertoire• Real-time decisions concerning song-choice and solo length• Maintained a relationship with performance venues

Philadelphia, Pa

Customer service, food and drink preparation, and management of day-to-day operations• Oversaw all aspects of operation• Interviewed potential employees• Inventoried all supplies (coffee, food, drinks, paper goods) and maintained stock

Philadelphia, Pa

Responsible for the direction of small group improvisation classes in support of classroom study• Designed activities to practice theoretical improvisational devices discussed in class• Encouraged student-to-student instruction by having strong students explain their processes

Philadelphia, Pa

Taught music appreciation and music-making skills to young children (ages 5-10)• Developed valuable classroom management techniques• Designed and implemented educational and entertaining activities

Tokyo, Japan

One-on-one saxophone lessons with young students (ages 7-12)• Accurately assessed student’s needs and designed long-term curriculum to develop skills

Master Of Business Administration (M.B.A.), Concentration: Business Analytics, 4.0

Activities and Societies: Beta Gamma Sigma M.B.A. from the esteemed cooperative learning curriculum at Drexel University's LeBow College.

Master Of Music (M.M.), Jazz/Jazz Studies, 3.88

Bachelor Of Arts (B.A.), Music, 3.9

Activities and Societies: Summa Cum Laude, Phi Beta Kappa, Lafayette College Jazz Band