Monitoring Supervisor
-Administered a multi-million dollar budget, including modeling and forecasting-Created and presented risk-benefit analyses to potential investors-Fostered strong operational relationships with several third party vendors-Processed large amounts of data to derive insights, find patterns, and develop actionable plans-Created and delivered technical training for other departments-Maintained proactive alerting rate at over 90%, meaning customers seldom even knew there was a problem, increasing customer trust, adoption and referrals-Hired and supervised a diverse team of analysts