Greg Taylor Email & Phone Number

Philadelphia, Pa, Us

San Jose, California, Us

- Responsible for providing deployment and installation support to customers- Capitalize on my awesome people skills and in-depth technical knowledge to partner with our customers to plan their installs and to provide deployment services. - Responsible for handling escalation support for our customers’ critical cases, and providing detailed feedback and reporting to our engineering teams that will help steer and improve product and feature development.

Düsseldorf, De

- Lead of team of 6 FTEs (distributed across North America). - Responsible for IT budget/controlling. - Responsible for distributed North American IT Infrastructure team (5 of the 6 FTEs) - Served as project manager for all North American IT infrastructure projects - Created/managed disaster recovery plan and procedures - Created/maintained standard operating procedures and ensure compliance with ISO requirements and other audit requirements. - Responsible for Development and Enforcement of Company IT Standards in North America locations - Responsible for Development of Project Plans, Budget, Requirements, and Vendor Relationships in North America locations - Responsible for IT Service Level Agreement management and review - Responsible for creation, maintenance, and tracking of all Operational Key Performance Indicators - Worked closely with Global IT to establish and enforce Global IT standards - Completely responsible for employee and customer satisfaction - Assisted in the creation of the Annual IT Strategic Plan and Budget Processes - Participated in all audits of IT and is completely responsible to remediate any and all open findings - Adhere to and enforce the concepts, policies, and procedures within QMS, GMS, and 5S. - Participated in monthly and annual departmental reporting to Executive management. - Spearheaded global rollout of SD-WAN and cloud firewall project covering 43 locations globally across 15 countries. - Served as a direct business partner for the IT organization, handling all issues at all levels with the utmost professionalism. - Participated on various committees including but not limited to global IT re-organization project, global IT heads meetings, global change management committee, global/local strategic planning and new value rollout.

Düsseldorf, De

- Manage and maintain network equipment including, but not limited to, Watchguard UTM firewalls, Cisco wireless, switches and routers, Dell storage, switches, and servers in North America locations- Manage and maintain various operating systems and applications including, but not limited to, Windows Server, VMWare vCenter, Acronis Backup Advanced, McAfee, InfinityQS, Microsoft SQL, and Solarwinds.- Responsible for network and server operations and security in North America locations- Manage and maintain Global Active Directory structure- Responsible for Lotus Notes 8.5.3 Email environment for North America locations- Responsible for Development and Enforcement of Company IT Standards in North America locations- Responsible for Development of Project Plans, Budget, Requirements, and Vendor Relationships in North America locations

Manage the local broadcast TV station that airs on Channel 9 in Franklin Township NJ. Bring about a yearly budget that allows for a steady growth in station functionality and broadcast quality while meeting restraints. Manage and operate all technology including servers to keep station live on the air at all times. Report directly to the TV Station Committee and meet with them monthly.

Somerdale, New Jersey, Us

• Architect, implement, and support technical solutions for customers including: VOIP telephone systems, managed switches, routers, wireless, e-mail, firewalls, content filters, Antivirus, DVR security systems, WAN connections, VMware infrastructures, and Microsoft networks.• Provide level-3 escalation support to help desk

Washington, Dc, Us

· Management of local K-6 and 7-12 district technology (9 buildings, 1400 Computers, 3000 Students, 430+ Employees), VOIP Telephone System, network hardware including managed switches, routers, spam filters, firewall, content filter, DVR Security system, WAN connections, and Microsoft systems· Manager of District IT Department, 3 Technicians · Research and develop technology needs and implement solutions for the districts · Strive to reduce/keep departmental costs down, as well as, improve district efficiencies and communications

Washington, Dc, Us

· Maintain, troubleshoot, install, upgrade and repair hardware including but not limited to printers, scanners, peripherals · Instructed staff in the appropriate use and upkeep of hardware and software · Maintained inventory records for all district computer hardware and software · Provided assistance analyzing, evaluating and resolving computer network problems · Assisted with Microsoft and Novell server installation and administration, as well as, maintaining school district web page · Facilitated technical support by prioritizing and completing requested work as designated by Technology Coordinator

Taught A+ and Network+ classes

Clearwater, Florida, Us

Configured servers, routers, switches, CSU/DSU equipment, workstations, laptops, and printersConstructed and configured server and router racksConfigured various settings in Windows 9X/NT/2000 Professional, Server, and Advanced Server

Fort Mill, Sc, Us

Bachelors Of Science, Computing And Security Technology

Associate, Applied Science Network Management

Education record

Solarwinds Orion Core 101

A+, Net+, Mcse

Html/Web Development