Significant role in maintaining, enhancing and monitoring the Payment Card Industry Data Security Standard (PCI DSS) compliance activity for Brown University, encompassing all infrastructure and software applications. Serve as the primary contact for centrally-managed business solutions in support of payment cards and am responsible to provide quality customer service, keep data secure and ensure financial integrity. Responsible for monitoring University departmental merchant PCI DSS and University payment card compliance, providing general merchant related support, continued maintenance and enhancement of e-commerce solutions including development of internal controls, and providing training and support to users.

Handle Communications and Social Media for various clients, including restaurants, schools and Grammy winning Multi Platinum selling performance artists.

Handle social media for Sony/Legacy Grammy winning recording artists Full Force. Administer Facebook, Twitter, Instagram, Threads, Spotify, Sound Cloud, as well as booking appearances.

Chair the Steering Committee and other active volunteer groups for the organization. As of July 2020, active on MYF Advisory Committee.

Ensure that member contacts occur on schedule; develop new approaches to working with members; travel to member sites as a PR function; build new relationships and enforce current ones; ensure that members are receiving excellent service and inform members of changes in OSHEAN’s services, policies and procedures. Receive, review and interpret E-Rate regulations and changes. Assist in developing and conducting training programs for members. Represent the company at appropriate professional functions. Responsible for the OSHEAN database, website/portal and all social media sites and functions.

Handle social media and blog for Gulpfish.com

Assist with Media relations, managing social media for agency, pitching stories, community meetings, outreach to political staff, and events (i.e. news conferences, ribbon cuttings).• Field media inquiries• Research and craft media responses in writing• Create and edit media advisories• Create and edit Press Releases• Craft, critique, edit and implement the production of various communications such as newsletters, e-newsletters, advertisements, brochures, sales material and event notifications• Track media invoices• Pitching stories/relationship-building with the press• Monitor and update agency’s Social Media pages (Facebook, Twitter, YouTube)• Work with advertising agency to place ads in publications• Update the agency’s intranet and internet pages• Implement events for agency (Trade shows, client breakfasts, press conferences)• Oversee department budget• Oversee and keep track of work estimates• Primary creator of Constant Contacts emails

Prepare, plan and organize information communicated to agency’s employees and School and Lender clients. Produce brochures and informational handbooks for employees and clients to understand agency missions.• Write, edit and distribute press releases• Develop printed material for agency in conjunction with outside vendors• Implement events for agency, both in-house and external (Trade shows, client trainings, Annual Event, Press Functions, Award Presentations)• Organize agency press coverage (newspaper clippings, video)• Create Social Media pages for the Agency and the WaytogoRI.org website (Twitter, Facebook, YouTube)• Help develop agency's strategic plan• Create and publish RIHEAA’s Financial Aid Handbook• Coordinate web design with IT department for development of www.riheeaa.org • Place ads in publications as needed• Work as liaison with members of General Assembly• Represent Rhode Island Higher Education Assistance Authority at nationwide Conferences• Leadership Positions on Nationwide groups: Chair of Annual Conference Committee and Marketing and Promotions Committee for Mappingyourfuture.org, Executive Council for Eastern Association of Financial Aid Administrators Steering Committee for Mappingyourfuture.org, Governing Board of the Common Manual

• Served as liaison with Rhode Island’s Congressional Representatives in Washington D.C.• Coordinated trainings for Rhode Island College and University Financial Aid Administrators• Coordinated College Goal Sunday Rhode Island• Member of Executive Council for the Eastern Association of Financial Aid Administrators• Served as liaison with the National Association of Student Financial Aid Administrator (NASFAA)• Represented Rhode Island at National Conferences and Trainings

Managed client needs for the Agency and oversaw client base growth by taking advantage of emerging market opportunities. • Oversaw Agency Promotions and Marketing for the Connecticut, Rhode Island, Massachusetts, and New York areas• Expanded number of educational institution partners through relationship marketing, seminars and building personal relationships• Created and distributed press releases• Published RIHEAA newsletter• Co-webmaster of RIHEAA website• Developed and conducted training programs for internal staff as well as schools and lenders• Oversaw the management, revision and distribution of the Common Manual• Received, reviewed, interpreted, and implemented federal regulations and statutory changes governing student loan programs• Developed, maintained and verified an operations bulletin• Held a position on the Common Manual Governing Board• Represented the Authority at appropriate professional functions• Fielded loan inquires from borrowers and schools• Performed Federal Lender and School financial Audits

• Coordinated Financial Aid Nights for all of the High Schools in the state of Rhode Island• Served as liaison with Rhode Island’s Congressional Representatives in Washington D.C.• Developed and conducted training programs for Rhode Island College and University Financial Aid Administrators

• Managed the Direct Loan Program • Managed the University’s Loan Database• Performed loan reconciliation• Alternative Loan Processor• Liaison with Servicer, lending community and outside agencies• Reviewed students’ financial aid information insuring their accuracy and the information is in compliance with federal, state, and institutional policies• Counseled students and parents on the financial aid process and the institutional financial aid practices• Served as liaison with the Admissions Office

Alternative Loan Processor• Liaison with Servicer, lending community and outside agencies• Reviewed students’ financial aid information insuring their accuracy and the information is in compliance with federal, state, and institutional policies• Counseled students and parents on the financial aid process and the institutional financial aid practices• Served as liaison with the Admissions Office