Gregory Stokes Email & Phone Number

Cincinnati, Oh, Us

Worked directly with clients on project management activities in the implementation of various Epicor ERP, Add-On, and Complimentary or Companion products. Utilized Agile project management methodology, Risk/Issue identification and management, initial project plan development, and Work Authorization management, during the software implementation process.Created and maintained project schedules and project management plans as needed: the development of business, functional and reporting requirements, documenting current/future workflows and procedures.

Broadview Heights, Ohio

Responsibilities: Led multiple customer engagements/implementations focused on requirements identification, solution development, testing, implementation, customer account management, budget management, and scope management on projects ranging from $5000 - $50000 in revenue.Projects:Access Control System Replacement, Forbes Global 2000 listed privately held insurance company2015- 2016:• Acted as Lead Consultant Project Manager overseeing a team of ten people comprised of members from client and Trico Security to replace Access Control environments in over 50 sites across the country. • Lead development of initial requirements gathering, scope creation and management through change order process, project plan creation utilizing waterfall project method, created testing processes, and issue resolution through RAID logging process. • Generated to-date an additional $15,000 in change orders for expanded scope at individual sites.• Project delivery is projected to be on-time and below budget by 5%.Video Management System Upgrade, Fortune 500 Insurance Company2014-2015:• Acted as Lead VMS System Architect and Technical Project Implementation Lead working with a team of eight people comprised of members from client and Trico Security to upgrade video management system from analog recording technology to digital recording technology in 22 sites across the country. • Lead development of user database, user roles structure, naming and documentation standards, and issue resolution.Smaller Scope Projects: • Planned and upgraded core network hardware from Cisco Small Business equipment to Cisco enterprise level equipment while utilizing Cisco certified refurbished hardware and existing Cisco Small Business VOIP equipment to save cost.• Ran R&D department for new VMS systems and SNMP software; including bench testing, evaluating, and creating processes for all testing and reported results of testing to Executive Management.

Akron, Ohio

Maintained 6 HP Proliant Windows 2008 servers; installed updates, maintained Active Directory, DHCP, DNS, Group Policies, and user accounts.Maintained SUSE content-filtering server by updating exception site lists, exception IP lists, banned site lists, and assuring users had access to the sites they needed.Spearheaded project to enable users to scan documents from Xerox copiers to a central storage server. Successfully implemented the new system within three days of initiating project. Maintained HP StorageWorks BL536B Ultrium 3000 in conjunction with backup software, Symantec Backup Exec 12.0 to backup and recover 6 HP Proliant Servers. Including: SQL databases, user files and folders, and Active Directory. Researched and implemented new central computer imaging system (FOG) using HP DL380 server as well as Cisco 2960G switch to reduce all desktop and laptop re-imaging time from 25 minutes to 5 minutes. Authored and updated server and network documentation using MS Visio with HP and Cisco Stencils.

Akron, Ohio

Managed technical troubleshooting within an enterprise environment of 800 users; including system crashes, slow-downs, data recoveries, printing malfunctions, and user account issues. Provided extensive desktop support for a varied level of technically skilled customers in person and over the phone, with responsibility for the timely resolution and escalation of authority, if appropriate. Developed a method of imaging out-of-the-box Windows 7 pc’s, researched new software, tested, and implemented with existing imaging software.Coordinated with Business Operations Director and lead technical support team in relocating administrative support staff computers and printers. Aided by a licensed electrician, successfully installed new CAT-5e cable drops and repaired existing cable runs to ensure relocated staff had full connectivity to network. Provided direct individualized support to relocated staff to guarantee access to: SQL database, network file server, printers, and full connectivity to the internet. Involved with the maintenance and administration of Cisco routers/switches, open source servers, windows server, web content filtering software, printers, desktops, and VOIP/ analog phone systems. Collaborated with ISP vendor on troubleshooting internet connectivity problems across WAN environment.

Bachelor'S Degree, Computer Information Systems

Activities and Societies: Phi Delta ThetaAttended Cisco Networking Academy, completed both CCNA & CCNP curriculums.

High School

Project Lead the Way and Postsecondary Enrollment Options Program student.