Ken Gregory Email and Phone Number
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Ken Gregory personal email
I am a Global Operating executive with experience leading and transforming global operations, customer service/success, strategy and execution, enterprise/digital transformation, supply chain and channels/alliances across IT, Education/Learning, and Electrification at large corporate and PE backed firms. I learned the diversity of a company, the importance of customer centricity, why cash is key, how collaboration and communication matter, and a holistic appreciation of how the value chain works in products and XaaS. I focus on delivering value to customers and stakeholders by helping operations align goals with the bigger objective, leverage data, process, and digital capabilities, developing high performing teams and establishing organization and operating models that have enabled profitable growth, portfolio rationalization, and value realization (EBITDA, working capital, customer/partner experience, productivity, and employee engagement) in my previous executive roles at Green Cubes Technology, Pearson Education, and IBM, leading teams ranging from 20 - 2500 and portfolios ranging from $70M to $20B.My leadership style is grounded in curiosity, inclusion, and continuous learning. I'm grateful to serve talented colleagues and highly value the trusting relationships that I've built with my teams, customers, partners, and suppliers.I am an active angel investor (RTP Angel Fund), advisor, and mentor/coach (NCSU IE/MEM/SCRC). I enjoy sharing my point of view at industry conferences and open to learn, share practices, and explore ways that I can help. If re-imagining operations to drive value resonates, let’s connect. Outside of work, I am probably watching my kids grow up, causing my wife's eyes to roll, improving my fitness with pals, or cooking on the grill.𝗙𝘂𝘁𝘂𝗿𝗲:I’m actively seeking opportunities to impact the top 3 business initiatives at a global organization or lead operations at a company that is ready or in need to transform their operations to drive growth. I am also seeking board positions where I can offer strategic/corporate planning expertise, operational and portfolio management leadership. 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲:♦ Organizational Capability Design & Talent Development♦ Global Collaboration & Team Leadership♦ Mentorship and Motivation♦ Strategy Design & Execution♦ Operations Analysis & Process Improvement♦ Enterprise & Digital Transformation♦ Customer Experience & Service♦ Supply Chain Management ♦ Strategic Sourcing & Procurement♦ Channels & Alliances𝗙𝗼𝗿 𝗶𝗻𝗾𝘂𝗶𝗿𝗶𝗲𝘀:📧 ken.e.gregory@gmail.com
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Adjunct InstructorNorth Carolina State UniversityChapel Hill, Nc, Us
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Adjunct InstructorNorth Carolina State University May 2024 - PresentRaleigh, North Carolina, Us
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Independent ConsultantSelf-Employed Oct 2023 - PresentI am passionate about helping teams know why they matter to the bigger objective, how they help customers, and how alignment across organizations accelerates success. Using this as the basis of my approach, I enjoy assisting business leaders and leading operations to think through practical approaches to identify areas to address, weed out costs that don't contribute to customer or stakeholder value, and establish operating models that facilitate and enable profitable growth. I have experience in Commercial Operations, Customer Service, Channels/Alliances, Enterprise and Digital Transformation, Supply Chain and Procurement. I apply this experience to make changes work within the larger ecosystems that a business, its customers, suppliers and channel partners operate. Colleagues, employees, and partners would describe me as kind without BS, generous leader, and an individual that can embrace complex challenges and lead a team to improved operations.Currently assisting with screening, due diligence at RTP Angel Fund.
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Vp Global Supply Chain & ProcurementGreen Cubes Technology Corporation Apr 2022 - Apr 2023Kokomo, In, UsGreen Cubes develops and manufactures a portfolio of Lithium-ion battery power systems and power electronics materials handling, healthcare technology, and telecom/datacom industries. Executive role with matrix leadership of ~200 employees across 7 locations and 5 countries supporting ~$100M in revenue in 20 countries across three business units. Objectives included integration of peer company into Green Cubes operations and a shift of the resulting organization and operating model from Business Unit to Global Functional covering all three lines of business; operationalization of aggressive strategic growth plan with focus on expanding margins, new customer acquisition while optimizing churn, scale, and employee engagement. ➤ Enabled >30% revenue growth, improved COGS 3pts, and > 6pts EBITDA growth on core portfolio➤ Successful integration of portfolio firm and shift from LOB to global functional model, including the design and execution of: ➤ Sales and Operations, Portfolio management and product level P&L, and working capital management systems enabling cross enterprise alignment to financial objectives, improving inventory (.5 turns), contribution margin (4pts), and improved DIO, DSO ➤ Set up integrated customer success and service organization resulting in establishment of customer satisfaction KPIs linked to operational KPIs (serviceability, quality). ➤ Diagnostic assessment of strategic growth plan resulting in multi-faceted approach for achievement (Planning, Portfolio Management, Operational Excellence and Execution, Systems/Processes/Tools, Enablement & Skills) and key dependencies. -
Vice President, Customer Service & Digital OperationsPearson Sep 2019 - Mar 2022London, GbPearson is the Global Leader in Learning & Education with over 25,000 employees operating in 70 countries. As a Member of the Pearson Leadership Group (top 100 executives), I was privileged to lead team of 7 senior executives & 1600 employees supporting over 11M customers and $6B in revenue in collaboration with 6 divisions and 10 units.CUSTOMER SERVICE TRANSFORMATION➤ Orchestrated culture and service model shift from focus on cost to proactive customer value within 2 years. ⇨ Improved Customer Satisfaction score by 15 percentage points & highest score in past 5 years through new customer journey and confidence KPIs linking service quality to customer lifetime value while achieving 35% expense improvement. ⇨ Increased win yield per customer 2pts through demonstrated service performance tied to customer LTV, spend➤ Architected Customer Service design, strategy, offering management, and readiness of new Direct to Consumer XaaS offering and new Enterprise learning offering to increase market share and lifetime value. DIGITAL OPERATIONS & Enterprise Transformation➤ Enabled $30M profit contribution; 20-point increase in forecast accuracy; $40M inventory reduction; and $50M improvement of aged debt by restructuring lead to cash processes, RPA, ERP deployment➤ Transformed Enterprise Operations through workplace design – created a place to be instead of a place to go; ➤ Improved employee engagement 5pts through a strategic skills and capability framework tied to Career Future for Operations and culture of "customer first, people always."➤ Created Analytics and Customer Data Centers of Excellence (CoEs) resulting in faster time to actionable insight (2 days); over $200M of opportunity (cash, cost take out, profit, conversion, churn); and improved data quality of over 50% across 11M customer records.➤ Key executive owner of value realization office leading over 200 projects for value realization. -
Sr Director, Channel Strategy And TransformationIbm Jun 2012 - Sep 2019Armonk, New York, Ny, UsMatrix Leadership enabling a Business Partner Ecosystem of ~20K partners and ~$15B revenue engine, collaborating with a sales force of ~2400, operating in over 150 countries, 12 Business Units and 4 cross enterprise organizations. Oversaw strategy, partner experience, sales operations management system, incentives, contracts, skills, risk & controls, corporate strategic planning and enterprise transformation.STRATEGY DEVELOPMENT & EXECUTION➤ Developed a multi-dimensional “partner first” strategy and execution plan to accelerate shift from on-premise toward XaaS business model. Selected components include: ⇨ Go to Market through a “build with, serve with” sales motion ⇨ Transformation of partner program, partner experience, partner and seller incentives, operating model and decision rights, offering release readiness, and metrics of success ⇨ Elevation of the organization’s capability through skills, learning & development, partner enablement, and career paths➤ Selected Results include: ⇨ growth of 1.5X the market in targeted client segments, ⇨ ~20% growth in innovative “build with” sales motions, ⇨ high single digit growth with top Partners, ⇨ 15% increase in Partner & Client NPS ⇨ Improved employee engagement ⇨ Modernized experience resulting in speed of execution (ex: 60% reduction in onboard cycle time) ENTERPRISE TRANSFORMATION➤ Achieved $800m incremental revenue and over $400m profit contribution while increasingpartner productivity through innovative channel initiatives, simplification of processes, data, and technology➤ Functional Leader and Key Architect of two major Sales and Go-to-Market initiatives (>30K employees), achieving over $500M in cost reduction and improved client coverage.➤ Facilitated Divestiture IT/Operations: Managed two ~$5B divestitures of x86 operations (PC, x86 Servers) to Lenovo, ensuring integration and conversion of channel operations, programs, incentives, and IT operations. -
Director, Supply Chain OperationsIbm Jan 2009 - Jun 2012Armonk, New York, Ny, UsGlobal Operations Leadership for $4B business, 7 contact centers, and 1,000-person organization across 20 countries of in-country sales force with remote support teams; mentored 4 leaders into Executive positions.ORGANIZATIONAL DESIGN & CAPABILITY | PROCESS OPTIMIZATION➤ Transformed a geographically unique organization into an integrated global organization by deploying transferable best practices, improving operational support, and creating a flatter structure. ⇨ Improved cost per order by 23% and employee engagement by 3 points.➤ Achieved team promotion rate of 7% by improving organizational capability and providing reverse assignments in emerging markets to support leadership growth.➤ Implemented segmented end to end supply chain model, improving serviceability by 20 percentage points on high running offers; perfect order by 15 points (75-90%); forecast accuracy by 15 points (68-83%); and inventory segmentation from 20% to 70% on high running offers.SUPPLY CHAIN LEADERSHIP – LATIN AMERICA➤ Hand-picked by the Global VP of Supply Chain to oversee migration of major manufacturing IT installation.➤ Rescued an imploding ERP deployment in Latin America that severely interrupted operations. Led a senior executive, cross function, cross unit group that addressed business process, IT, sales & supply chain execution and policy weakness, achieving 40% year to year growth
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Director, Supply Chain Strategy And OptimizationIbm Jun 2001 - Jan 2009Armonk, New York, Ny, UsSupply Chain strategy for $20B portfolio of Hardware brands, re-designing end-to-end network from supplier to customer; Offering Portfolio, Inventory, and Reverse Logistic Operations.➤ Key architect - Identified and Improved total cost of supply chain to profitability and customer value by cost driver (complexity, mix, technology, process capability), implementing Design for Supply Chain, incentive management with channel partners, and differentiated fulfillment practices ⇨ Reduced cost/product by 15%, improved serviceability and quality, contributed to IBM Supply Chain Recognition and first ever IBM offering through dual offering infrastructures➤ Innovation of converting semi-conductor wafer scrap to sellable glass offerings; reverse scrap costs to revenue ⇨ Mitigated over $100M in scrap, enabled >$50M in sales ➤ Collaborated with corporate research, Global Financing, Technical Support Services (TSS), and Global Technology Services (GTS) to develop a cross enterprise (internal and external) on hand and install base inventory analytical tool that allowed for critical part location and utilization, and identification of broker revenue opportunities. ⇨ Reduced write offs 20%, prevented stock outs & missed shipments of > 10%, and improved services profit margins by reducing new material purchase and utilization of assets & systems➤ Participated in 10 consulting engagements as practitioner SME influencing > $1M in IBM consulting revenue
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Sr Manager, Then Director, Global ProcurementIbm Jun 1998 - Jun 2001Armonk, New York, Ny, Us➤ Managed $7B in supplier spend – approximately 50% of total procurement spend – and consistently delivered on cost, quality, and supply objectives.➤ Established strategic partnerships with Microsoft and Intel leveraging marketing funds and procurement dollars.➤ Implemented first pluggable processor into high end Power/Unix servers by heading a cross-functional team of commercial, technical, development, and finance members to evaluate, model the value and quality with innovative new product introduction and early involvement with our suppliers ⇨ Resulted in faster time to market, lower total cost and inventory flexibility, increased revenue and CSAT➤ Key business partner of business development & supply chain network for the implementation of IBM “cell” processor into the “big 3” gaming systems➤ Operations leader of two multi-billion dollar divestments of printed circuit board assembly plants to Solection (ThinkPad) and Celestica (high end servers)
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Manager, Global ProcurementIbm Jun 1992 - Jun 1998Armonk, New York, Ny, UsResponsible for approximately $2B spend on facilities operations, construction, maintenance, and security.➤ Influenced workspace strategy to improve total cost and quality of facilities and real estate management through a long-term phased outsourcing and supplier development approach – site location, regional, then national.
Ken Gregory Skills
Ken Gregory Education Details
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Penn State UniversityIndustrial Engineering -
North Carolina State UniversityIndustrial And Systems Engineering
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Angel Capital Association University
Frequently Asked Questions about Ken Gregory
What company does Ken Gregory work for?
Ken Gregory works for North Carolina State University
What is Ken Gregory's role at the current company?
Ken Gregory's current role is Adjunct Instructor.
What is Ken Gregory's email address?
Ken Gregory's email address is kg****@****ech.com
What schools did Ken Gregory attend?
Ken Gregory attended Penn State University, North Carolina State University, Angel Capital Association University.
What skills is Ken Gregory known for?
Ken Gregory has skills like Program Management, Outsourcing, Supply Chain Management, Process Improvement, Cross Functional Team Leadership, Vendor Management, Business Process Improvement, Change Management, Project Management, It Strategy, Supply Chain, Management.
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