Gregory Golden Email & Phone Number

Alpharetta, Georgia, Us

Successfully led and developed a high-performing sales team, resulting in a 25% increase in revenue over almost 2 years. Implemented targeted training programs to enhance team skills, leading to improved sales performance and employee retention. Strategically identified and capitalized on new business opportunities, including securing key corporate contracts and partnerships. Developed and implemented a guest feedback loop to continuously refine service offerings and proactively address concerns.

Des Moines, Iowa, Us

My responsibilities in the roleOversee the setup and breakdown of all banquet events, including tables, chairs, linens, and other equipment.Ensure that all food and beverage service standards are met, including plating, presentation, and timing.Resolve any issues that may arise during banquet events, such as service delays, customer complaints, or staff shortages.Supervise and train banquet staff members on all aspects of banquet service.Coordinate with other departments, such as culinary, sales, and engineering, to ensure the smooth operation of all banquet events.Maintain a clean and organized banquet area

Coralville, Ia, Us

Manage and supervise the day-to-day administrative activities of the hotel.Coordinate office procedures and ensure efficient workflow among administrative staff.Handle guest inquiries and complaints promptly and professionally.Ensure high levels of customer service are maintained at all times within the office environment.Assist in budget preparation and expense management.Monitor office expenditures and handle all office contracts.Oversee the recruitment and training of office personnel.Manage schedules and ensure adequate staffing levels are maintained.Implement and maintain office policies and procedures.Manage office technology and equipment; ensure systems are up-to-date and functioning properly.Implement improvements to enhance office efficiency.Prepare regular reports on office expenses and budgets.Analyze data and metrics to improve office performance.

ResponsibilitiesProvide customers with answers to any questions, walk customers the through essential materials needed forthe job they are about to do, also but not limited to cleaning the flooring area and loading tile up to 100 poundsAccomplishmentsI learned a lot about home decor and how using the wrong materials can result in a catastrophe so payingattention to detail is vital, also how to work together on a team to get things accomplished quickerSkills UsedDesolving situations and maintaing a steady work environment for both customers and employees, taking inthe dilemma of the customer and figuring out what the best solution would be, remaining polite and talking softlyto each customer, keeping things organized at all times, keeping things clean at all times and communicatingwith other employees on a day to day basis so there aren't ever any miscommunication