Gregory Kupetz Email & Phone Number

Souderton, Pennsylvania, United States

Interface with internal and external stakeholders to understand the nature of the project and the defined solution (proposal). Facilitate initial conversations about scope, timelines, cost and risk during internal and external kick off meetings. Lead internal efforts to define the resources needed and requests project team members.Identify and manages.

Bethlehem, PA

IRT Project Manager responsible for managing one or more IRT projects which may include sites within the US and internationally.Host and attend IRT project kick-off meetings.Write and maintain User Requirement Specifications (URS) for all assigned projects.Assist with writing IRT test scripts and performing IRT test scripts in conjunction with UAT and CAT.

United States (Southeastern PA)

Contribute to the success of clinical study trials for which PRA has been contracted to provide UAT (User Acceptance Testing), to ensure that any potential issues are identified and resolved prior to study “go-live”. Assist with the maintenance and creation of UAT plans.Ensure UAT Leads are provided appropriate notice and feedback based on tests.

Audubon, PA

- Assist the study maintenance managers in all tasks related to the “Go Live” and subsequent study maintenance phase for multiple clinical trials.- Work closely with all teams involved in preparing for study Go Live to ensure study sites are ready to begin patient visits.- Maintain assigned studies to adhere with necessary time constraints to ensure the.

Audubon, PA

* Provide first class end user support for BioClinica's proprietary suite of clinical trial applications.*Core applications include, but are not limited to:- Trident IWR/IVR - A robust application that allows for quick study set-up and tracking of patient clinical trial results.- Express EDC - A comprehensive EDC solution providing a central hub to.

Norristown, PA

* One of three analysts working as part of a team to perform laptop refreshes for 125 client laptops that have reached end-of-life.* Completed project with a high rating of customer satisfaction, as noted in survey responses from the PJM Interconnection client base.

Collegeville, PA

* Provide Tier 3 customer support for Pfizer's global web browser upgrade to Microsoft Internet Explorer 8.* Responsible for supporting Pfizer colleagues based in the Americas and EMEA Regions.* Use administrative and remote support tools to diagnose and resolve Microsoft Internet Explorer upgrade related issues to the customer's satisfaction.* Identify.

• As a Senior Network Technician my previous assignments included:
• Analyze Call trend reports – make/implement recommendations as needed to call out systemic issues or potentially reduce call volume
• Evaluate Help Desk analyst calls for adherence to call handling best practices
• Incorporation of new business into the Help Desk (attend project meetings, documentation, knowledge information, training)
• Provide On-Duty Manager Support for day-to-day Help Desk operational issues
• Assess unresolved client issues and look to direct for proper closure

• New Business Integration – Ensured the Help Desk and Service Request Center were fully prepared to support new IS enterprise-wide infrastructure technologies and applications.
• Process Coordination – Provided to Infrastructure Project Managers overview of the Problem Management, Service Request and Change Management processes and the interface with the Help Desk and other support teams within.
• Service Triage – Worked with IS infrastructure teams to identify and facilitate resolution to existing client issues. Partnered with various global IS teams to proactively reduce the occurrence of future issues.
• Global Support Liaison - Collaborated with Global Regional Support Centers in Europe and Asia to ensure consistent support processes and procedures were followed for all supported infrastructure technologies and.

• Provide high level troubleshooting in order to pinpoint system/platform issues where issue ownership is unknown.
• Assume ownership of the issue until a resolution is identified and implemented.
• Apply team-oriented and customer service focused methodology.
• Provide coordination of additional technical team specialists to engage them in helping resolve the issue.
• Demonstrated a team oriented approach to seek problem resolution and customer satisfaction

• Provide high level customer service support for resolving client issues, or escalating as needed.
• Attend weekly meetings as needed to provide status updates on current issue trends.
• Partner with various IS Support teams as required, to ensure client issues and high severity issues are handled in a timely manner.

• Provide high level customer service support for corporate, distribution center and retail store employees.
• Attend weekly meetings as needed to provide status updates on current issue trends.
• Partner with various IS Support teams as required, to ensure client issues and high severity issues are handled in a timely manner.

Ba, Communications/Marketing

Activities and Societies: Member of WXPN on-campus radio station. Video intern with the Philadelphia 76ers during the 1982/83 season and.

Education record