• Direct all accounts receivable, invoice management, and payroll management operations associated with the platform involving customers and contractors across the world.• Collaborate with product development teams/CPO to automate billing processes and add more value for our clients with new product offerings.• Work cross-functionally with Sales, Customer Success, RevOps, and Marketing on high-impact projects to optimize workflow and support growth.• Provide exceptional billing support to a worldwide user base through various channels including Intercom and email, ensuring a timely and accurate resolution to all inquiries.• Develop and implement KPIs and leading indicators to measure the success of billing and financial operations, including Days Sales Outstanding (3.46) and Collections Effectiveness Index (99.03%).• Provide regular reporting and analysis to stakeholders while reporting directly to the CEO to drive informed business decisions while overseeing an average monthly billing increase of 9.12%.• Develop and implement comprehensive billing policies and procedures to streamline processes and enhance efficiency across all key operations, focusing on continuously improving controls and optimizing procedures to increase overall billing accuracy and productivity.• Manage all relationships with billing and payment processing partners.

• Achieved or exceeded revenue targets consistently while growing annual recurring revenue by an average 37.83%.• Sourced new business prospects through inbound leads, outbound cold calls, emails, LinkedIn, and other social platforms with a Sales Cycle Time of 73 days at a 4.08% Conversion Rate.• Delivered custom demonstrations to prospects to effectively showcase how our product aligns with their business needs while gaining a deeper understanding of their requirements.• Built and maintained relationships with existing clients to not only retain their business, but also increase revenue through upselling new products.• Led product implementation for clients by providing comprehensive product training to ensure a successful deployment and increase the value of the solution.• Analyzed user behavior and platform functionality to recommend UX improvements to the product development teams.• Worked with the marketing team to identify our ICP.• Recruited and paired salespeople on the platform with companies looking to build remote sales teams.• Assisted companies in their recruitment efforts by providing expertise in job post creation, interview process, and remote team management best practices.

• Oversaw average weekly sales of $240,000 at a 38% gross profit margin. Supervised ordering, perishable and retail inventory management, and financial reporting.• Prepared sales, payroll, and inventory reports to track trends and forecast outcomes. • Coordinated and implemented process improvements, including intuitive product merchandising and signage, optimized employee scheduling, and space redesign.• Improved purchasing and inventory control, resulting in a 35% increase in net profits.• Tested alternative ordering strategies based on identified sales trends, resulting in a 200% increase in regular price sales of numerous key items as well as a gross margin increase of 23% for the targeted department.• Provided day-to-day oversight of over 40 employees, including hiring, training, and coaching. • Developed new management staff.• Directly oversaw scheduling, payroll, and other HR responsibilities.

• Provided day-to-day oversight of six employees including hiring, and counseling. Trained staff on maintaining merchandise quality, maintaining in-stocks, and providing customer service.• Managed food and nonperishable donations, environmentally sensitive item management, merchant-initiated returns, and reverse logistics.• Addressed quality concerns and reduced out-of-stocks, resulting in 28% increase in documented customer satisfaction.• Executed numerous inventories ranging from perishables to retail items.• Coordinated logistics and documentation with vendors. Performed quality assurance checks.• Redesigned layout of store to adapt to product selection and improve efficiency.

• Launched eCommerce outlets on eBay and Amazon generating over $1,000 within the first month and increasing by an average of 27% per month during first quarter.• Cataloged full line of products, set pricing, including sales and combination deals, authored all written content, and designed visual layout for online outlets.

• Maintained a 100% client retention rate for a national corporation that provides integrated telecommunication services for businesses of all sizes spanning various industries.